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Security Customer Service

Location:
Plano, IL, 60545
Posted:
January 08, 2013

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Resume:

Kevin D. Griffin

**** ***** ******

Plano, Illinois 60545

Mobile: 630-***-****

abl0i2@r.postjobfree.com

Country of Citizenship: United States of America

Veterans' Preference: None

Veterans' Preference None

VEOA Eligibility None

Selective Service Yes

AVAILABILITY Negotiable

Job Type: Permanent

Work Schedule: Full Time

TARGET LOCATIONS US - Chicago, Illinois

MILITARY/CIVILIAN WORK EXPERIENCE

DuPage County Government 06/2011 - Present

Wheaton, IL Salary: 13,000 USD Per Year

Hours per week: 16

Security Officer

Perform security operations via vehicle patrol of the entire county

government grounds to include the State's Attorney Office, Sheriff's

Office, and Circuit Court Office. Maintain the main entrance and checkpoint

in order to monitor access control of clients checking in upon entering and

exiting the facility in the prevention of a security breach. Ensure the

safety and security of County personnel, visitors, assets and information

by intervening in crisis and/or conflict. Perform risk assessment with

fellow security officers and department heads in situations where threats

to the county government employees, property, and public are resolved in a

professional manner. Brought to the attention of the DuPage County Chief

of Security a recommendation on security effectiveness as well as how to

gain additional control of county grounds by corresponding with law

enforcement through telecommunication equipment when they are notified by a

bank that a vehicle have been removed from county parking lots. Perform

visitor sign-in and out procedures at the main entrance of the county

Convalescent Center. Accommodate management with flexibility in making

changes to personal schedule after working hours to accommodate the sudden

needs of management. Perform non-criminal ordinances in public service and

complaints. Make reports of all suspicious and/or unlawful criminal

activity to local law enforcement. Operate the Opticom vehicle device to

interrupt traffic in emergency situations, observe, monitor, and control

the flow of visitors.

Assign work schedules that require multi-tasking. Monitor the CCTV used for

viewing all interior and external perimeters of the hospital facility.

Screen radio signals and protocols in order to communicate with the central

command center on all daily occurrences and/or incidents. Write complex

reports accurately recording all incidents, functions, protocols, security

breaches, theft, criminal activity, suspicious activity, active alarms, Law

Enforcement report writing, first responder actions in emergency

situations, Recommend to the public to make emergency calls to 911, or

local law enforcement departments or proper authorities in emergency

situations, parking violations, security escorts, lock-outs, local law

enforcement assistance, preliminary investigations, unauthorized personnel,

and emergency situations.

Daily security functions requires a high degree of professionalism and

problem solving skills due to a possible spur of the moment incident that

may take place at any time. While conducting internal perimeter checks,

it's expected to see deceased bodies at the coroner's office. Safeguard

classified and/or sensitive security information (SSI) in an unauthorized

location per high risk security policies, procedures, protocols, and

policies as they relate to the National Industrial Security Program

Operating Manual (NISPOM). The immediate supervisor was Tom Williams at 630-

407-6300 who may be contacted.

Employment Gap 05/2010 - 06/2011

Due to unemployment/underemployment.

Federal Protective Service 09/2009 - 05/2010

Washington, DC Salary: 58,751 USD Per Year

Hours per week: 40

Law Enforcement Security Officer (GS 9)

Worked in the criminal investigations department (Highly classified and/or

sensitive security information office) with duties to included inputting

data into the federal government Electronic Questionnaires for

Investigations Processing (e-QIP) computer system of future applicant's

private information that was to be investigated for employment. Prioritized

and alphabetized approximately 7000 files in a Top Secret, highly

classified, and/or sensitive security filing room of future applicant's

containing private and/or background information that was filed and waiting

to be investigated for future employment opportunities. The immediate

supervisor was Rick Swengros at 202-***-**** or 202-***-**** who may be

contacted.

Transportation Security Administration 07/2002 - 10/2009

Chicago, IL Salary: 51,056 USD Per Year

Hours per week: 40

Supervisory Transportation Security Officer and Interim Transportation

Security Manager (Pay Band G/GS 9)

Independently managed and provided instructions to a minimum of 351

combined Baggage and Checkpoint Transportation Security Officers (TSO),

Lead Transportation Security Officers (LTSO), and Supervisory

Transportation Security Officers (STSO) on everyday operations necessary in

preventing all acts of terrorism. Enforced federal laws, regulations,

guidelines, rules, policies, and protocols on airport security against

terrorist attacks the flying public as a way to mitigate risk assessment.

Communicated classified and Sensitive Security Information (SSI) handed

down from upper management on current and new policies, guidelines,

procedures, protocols, rules, and regulations necessary to maintain a high

level of federal airport security. Protected classified, confidential,

CCTV operations, Vehicle Searches, Report writing, access control, data

transmission, system recovery, security testing and authentication of

identification, and/or SSI from criminal and terrorist interest as such

policies relate to the National Industrial Security Program Operating

Manual (NISPOM) and Federal Regulations.

Provided sensitive security information on the use of proper procedures,

policies, guidelines, and protocols to STSO, LTSO and TSO (during daily

oral briefings and debriefings as well as written instructions), on the

prevention of terrorist activities against United States airports and

buildings.

Forwarded written and verbal complaints of airline representatives, flying

public, and TSA personnel to upper management in a professional and timely

as problems occurred. Prepared and produced written reports upon the

completion of a preliminary investigation to airport security measures and

special incidents. Placed emergency calls and reported of all suspicious

and/or unlawful criminal activity to local law enforcement. Safeguarded

classified and sensitive security information on terrorist activity to

ensure the safety of the flying public. Protected government employees, and

departing aircraft as a result of the attack on national security and the

United States of America on September 11, 2012. Provided training of

security officers on the proper usage of intricate computer programs

necessary for daily security screening operations and protocols is

conducive to daily operations.

Assured that all screeners are afforded the opportunity to engage in an

interim role to lead and supervise a checkpoint screening lane in order to

gauge the screener's leadership, multi-tasking, and problem solving skills.

Investigated leads from the flying public on possible terrorist activity in

the prevention of collateral damage to the United States National Security

as well as to airport infrastructures. Communicated to upper management all

violations committed by the flying public and airline employees on security

protocols, breaches, and policies. Provided Mid-Year Review and End-of-Year

Review to employees as a way to evaluate their ability to set goals, make

self improvements, and increase performance using TSA Performance

Accountability and Standards System (PASS) computer data model. Maintained

records of employees, classified and sensitive security information in the

prevention of security breach. Provided instructions to all newly hired

as well as current Transportation Security Screeners from various

diversified background to ensure that the proper screening protocols are

followed.

Ensured that managerial decisions were made by security officers to prevent

possible violations of security during the baggage screening process.

Corrected written incident reports of security officers which contained

errors in grammar and punctuation prior to being turned in to management.

Accommodate management with flexibility in making changes to personal

schedule after working hours to accommodate the sudden needs of management.

Directed all security officers on security screening protocols handed

down from upper management and the Department of Homeland Security.

Corresponded with upper management officials within the Department of

Homeland Security on the latest trends in security as a countermeasure to

understand and eradicate terrorism and violations of federal laws in the

United States and abroad. Independently completed written reports

forwarded to upper management upon incident on risk assessment that

directly serve as a threat to national security. Performed security checks

on baggage using high tech X-Ray machinery such as the CTX 9000, L3 which

detects high explosives(C-4, Semtex, Blasting caps, Detonators, Dynamite,

Binary, TNT, Demex, Foamex, IED Components, Hand Grenades, Flares,

Realistic Replicas of Incendiaries) through Computed Tomography and Scan

Projection, and the aid of the On-Screen Alarm Resolution Protocol (OSARP).

Thoroughly screened the entire Baggage Handling System (BHS) with the high

tech Video Management System (VMS) used to Pan, Tile, and Zoom in on the

exact location of baggage. Calibrated and operated the walk-through metal

detector used to detect medal objects (Weapons, Knives, Guns, and Realistic

Replicas of Guns). The immediate supervisor is Carla King at 847-***-****

who may be contacted.

Employment Gap 02/2001 - 07/2002

Due to unemployment/underemployment.

Hartford Steam Boiler Insurance Company 05/2000 - 02/2001

Lisle, IL Salary: 35,546 USD Per Year

Hours per week: 40

Commercial Property Claims Adjuster

Adjusted commercial property claims for inspection and payment on steam

boiler, generators, transformers, fire damage to property and, lightning

and hail damage, Customer Service Position.

Paid and processed claims within designated authority level. Presented

presentations to fellow workers, regional managers, and staff members, via

overhead projection, remote video conferencing, as well as in person to

inner office staff and senior claims members on the functions of steam

boilers. Traveled to commercial property sites in order to accurately

determine the value and extent of damage to loss perils and/or steam

boilers used to power trains, heat buildings, and clean clothing in dry

cleaners businesses. Resolved complex, severe exposure claims, using high

service oriented file handling. Verified and analyzed data used in settling

claims to ensure that claims are valid and that settlements are made

according to company practices and procedures. Entered claim payments,

reserves and new claims on computer system, inputting concise yet

sufficient file documentation. Contacted or interviewed claimants, doctors,

medical specialists, or employers to get additional information. Maintained

claim files such as records of settled claims and an inventory of claims

requiring detailed analysis. Investigated, evaluated and settled claims,

applying technical knowledge and human relations skills to effect fair and

prompt disposal of cases and to contribute to a reduced loss ratio.

Independently investigated, evaluated and settled claims through

negotiation by applying technical knowledge and human relations skills to

effect fair and prompt disposal of cases which contributed to an increased

payout ratio. The immediate supervisor was Don Shelheart at 630-***-****

who may be contacted.

Liberty Mutual Insurance Company 07/1998 to 03/2000

Schaumberg, IL Salary: 35,036 USD Per Year

Hours per week: 40

Commercial Property Claims Adjuster

Adjusted and inspected commercial property claims for payment on loss

perils/Theft, employee dishonesty, and Property Structure damage, and

Customer Service Position. Paid out and processed claims within a

designated authority level. Resolved complex, severe exposure claims, using

high service oriented file handling. Traveled to commercial property sites

in order to accurately access the value and extent of damage to commercial,

and building structures that may have been caused by fire, hail, wind,

water, or vandalism. Implemented insurance policies necessary to resolve

complex, severe exposure claims, using high service oriented file handling.

Verified and analyzed data used in settling claims to ensure that claims

are valid and that settlements are made according to company practices and

procedures. Entered claim payments, reserves and new claims on computer

system, inputting concise yet sufficient file documentation. Contacted or

interviewed claimants, doctors, medical specialists, or employers to get

additional information. Maintained claim files such as records of settled

claims and an inventory of claims requiring detailed analysis.

Investigated, evaluated and settled claims, applying technical knowledge

and human relations skills to effect fair and prompt disposal of cases and

to contribute to a reduced loss ratio. The immediate supervisor was Rick

Seagal at 800-***-**** who may be contacted.

Kane County Juvenile Justice Center 06/1997 - 06/1998

St. Charles, IL Salary: 23,586 USD Per Year

Hours per week: 40

Correctional Officer

Successfully enforced rules, policies, and protocols handed down from upper

management to allow for a smoother transition throughout the youth

incarceration process. Processed and/or engaged in the youth intake process

at the temporary holding facility, which consisted of an initial search of

all incoming youth prior to entering the facility with unauthorized

contraband. Independently engaged in the youth intake process which

required taking a social history of the incoming youth to include taking

the names of all immediate family members, legal guardians, criminal

activity, gang affiliation, economic status, medical issues, educational

status, living arrangement, nationality, restraints, strip searches,

gender, working status, parental, and marital status prior to entering the

temporary holding facility.

Performed random and/or periodic search and seizers of youth and youth

holding cells in the prevention of self inflicted injury, and harm to other

youth and staff members. Lead numerous classroom life skill sessions to

youth on the ramifications of how to build self-esteem, engage in community

activities in order to work towards becoming productive citizens.

Implemented mentorship connections for qualifying youth through an internal

role model program designed to build character. Transported youth to court

to attend dispositional and adjudicatory hearings to answer the court for

violation of Illinois Criminal Statues and Laws. Independently monitored

the Central Control Room (CCR) which contained the CCTV used to directly

view and pan the interior and exterior of the facility.

Answered incoming phone calls, switchboard, and ensured that all doors

remained secured in the prevention of escape, maintaining access control,

letting staff members in or out, isolation padded room, and emergency

situations. Thoroughly documented the high risk and/or suicidal youth held

in a padded room directly next to the CCR. Recorded and/or logged all daily

activities that took place in the facility to keep all fellow officers

informed prior to shift change as well as special incident reports. Worked

directly with other officers to control combative situations of youth in

which would whom engaged in physical altercations. Applied Illinois

Compiled Statutes to the administrative process of incarcerated youth for

mitigate liability. The immediate supervisor was Rick Anselme at 630-406-

7480 who may be contacted.

McLean County Juvenile Detention Center 06/1995 - 07/1996

Normal, IL Salary: 16,236 USD Per Year

Hours per week: 32

Correctional Officer

Successfully enforced rules, policies, and protocols handed down from upper

management to allow for a smoother transition throughout the youth

incarceration process. Recorded and/or logged all daily activities that

took place in the facility to keep all fellow officers informed prior to

shift change as well as special incident reports. Assisted fellow officers

in controlling combative situations of youth who from time to time engaged

in periodic verbal and physical altercations among themselves as well as

staff members. Performed random and/or periodic search and seizers of youth

and youth holding cells in the prevention of self inflicted injury, and

harm to other youth and staff members.

Monitored the Central Control Room (CCR) which contained CCTV used for

viewing holding cells, locking and unlocking doors, and all interior and

external parameters of the facility. Answered incoming phone calls,

switchboard, and ensured that all doors remained secured in the prevention

of escape, maintaining access control, letting staff members in or out,

isolation padded room, and emergency situations. Reported and thoroughly

documented the continued daily monitoring of medicated, high risk and/or

suicidal youth in a padded room directly next to the CCR. Assisted fellow

officers in controlling combative and physical altercations of youth.

Applied the Illinois Compiled Statutes to the administrative processing of

incarcerated youth mitigate liability. The immediate supervisor was Kathy

at 309-***-**** who may be contacted.

Burns Security 02/1994 - 08/1994

Bloomington, IL Salary: 23,475 USD Per Year

Hours per week: 40

Security Officer

Patrolled the inside and outside parameters of Bromann Hospital. Monitored

the CCTV used for viewing all interior and external parameters of the

hospital facility. Provided a high degree of professionalism at the main

entrance, and monitored access control of clients entering and exiting the

facility in the prevention of a security breach. The immediate supervisor

was Kim at 309-***-**** who may be contacted.

U.S. Nave Reserves 08/1999 - 08/ 2007

Great Lakes, IL Salary: 16, 274 USD Per Year

Hours per week: 16

Gunner's Mate

Assisted in the functions and operations of military unit command.

Supported military personnel on the completion of a new monthly sign-in log

procedure in the prevention of military pay issues, attendance problems and

unauthorized absences prior to the beginning of a new October fiscal year.

The immediate supervisor was Thomas McGowen at 847-***-**** who may be

contacted.

U.S. Navy Reserves 4/2002 - 5/ 2002

Rota, Spain Salary: 16, 274 USD Per

Year

Hours per week: 40

Gunner's Mate

Assisted the Department Head; AT-OJT Production Team in completing

divisional Hazards of Electromagnetic Radiation to Ordnance (HERO)

procedures of MILSTD 129 tag requirements, log and record, ordnance

inspection, inventory, and safety and Explosive Ordnance Handling

procedures. Assistance proved to be an invaluable asset to the Weapons

Division in the preparation of 39 magazines for an Explosive Safety

Inspection (ESI). It was reported by the commanding officer that such

assistance proved to be conducted flawlessly for the Stock Control

Reconciliation team in correcting inventory and bar coding discrepancies on

five magazines, increasing inventory accuracy to 100 percent, as well as in

the successful air transport of 37 tons ammunition in support of Sixth

Fleet during Operation Enduring Freedom.

U.S. Navy Reserves 6/2001 - 6/ 2001

Forward Deployed Aboard Naval Ship Salary: 16, 274 USD Per

Year

Hours per week: 40

Gunner's Mate

While aboard ship, it was a necessary job function to clear Pneumatically

Release Pilot (PRP) Valve in order to actuate the magazine sprinkler system

for optimal functioning with the Heat Sensing Device (HSD) as well as

performed magazine equipment maintenance and operation, shipboard weapons

maintenance, recorded temperature ammunition magazine, performed large and

small arms maintenance and operational repairs, military logistic coding,

pyrotechnics and, High and Low Explosive Ordnance. Continuously on-loaded

and off-loaded of High and Low Explosives such as C-4, TNT, pyrotechnics, 5

ton Bombs, white phosphorous, large and small caliber such as 45 semi-

automatics, Ballistic Missiles, Patriot Missiles, Sea Sparrow, Sea Wiz, Sea

Chaffs into the ship ammunition magazine storage bays. Performed

maintenance on 25mm, 50mm, weapons, ship weapon magazines, sprinkler

systems while at sea as well as making sure that incoming vessels and/or

boats don't get too close to the ship in prevention of casualties and

possible ship damage due to an explosive charge.

MILITARY/CIVILIAN EDUCATION

Capella University

Minneapolis, Minnesota

MS

84 Quarter Hours

Major: Human Services, 400 Clinical Hours to Completion

GPA: 3.2 out of 4.0

Illinois State University

Normal, Illinois

BS

156 Semester Hours

Major: Criminal Justice

GPA: 2.82 out of 4.0

RELEVANT COURSEWORK, LICENSURES and CERTIFICATIONS:

ISBE Teaching Certificate-Number: 2528251 Issued: 05/10/2012 Renewal:

07/01/2015

Permanent Employee Registration Card Number: 129.165740 Expires: 05/31/2015

Firearm Owner's Identification Card Number: 14261236 Expires: 01/01/2020

CPR/First Aid/AED Certification

RELIVENT MILITARY/CIVILIAN TRAINING

Federal Law Enforcement Training Center (FLETC) 10/05/2009 to 01/05/2010

Successfully completed three months of Federal law Enforcement Training

located in Glynco, GA. Trained extensively in law enforcement, legal and

physical subjects, including: Ethics; Extensive Firearms specialties, .40

caliber pistol training; shotgun training; firearms safety, marksmanship

training (in classroom, range and JPS scenario simulators); Live Fire

Cover, active shooter response, one hand shooting survival tactics; Laws

and Policies governing Authority, Jurisdiction, Use of Force, Detention and

Arrest, Federal Criminal Law/Recognizing Criminal Violations, Law

Enforcement Aspects of the Fourth and Fifth Amendments; Constitutional Law;

Officer Response and Critical Incident Response tactics; Law Enforcement

related Computer training; extensive Physical training and conditioning

techniques including the graded Physical Efficiency Batteries (PEBs -

mandatory conditions of employment), Report Writing; Oral Presentation

Skills and Radio and other communications techniques; Interviewing

Techniques; Recognizing Bombs and Explosives; Document Authentication;

handcuffing and arrest techniques and defensive tactics (self-defense);

Baton and OC techniques; Hostage and Barricade Incident and Tactical

Response; Raid House drills; Riot and Crowd Control; Driving Specialties

including night driving, Law Enforcement Driving, High Risk vehicle stop

techniques, Skid Control and recovery, non-emergency vehicle operations;

First Aid, CPR, Blood Borne Pathogens, AED use; Vehicle search and

inspections; Law Enforcement Intelligence; Legal Skills Labs; Officer

Liability; Terrorism Overview; Terrorist Strategy and Tactics recognition

including suicide and vehicle bombing tactics and elements and introduction

to Manpads and other IEDs; OPSEC; Conflict Resolution Skills; Haz Mat and

WMD awareness; Physical Security for Law Enforcement Officers including

security systems, access control and lighting overview and personnel

screening techniques; Stress Management; Surveillance Techniques and

Detection; Critical Incident Stress; TSA regulations and Flying While Armed

Policies; Controlled Substance Identification; Tactical Threat Engagement;

Crime Scene Preservation and Processing; Federal Court Procedures; Evidence

preservation and presentation; Active Threat response; Courtroom

Testimony; and first responder techniques.

LANGUAGES/EDUCATION

Primary Language: English

AFFILIATIONS

American Counseling Association - Member

Illinois Mental Health Counseling Association - Member

Illinois Counseling Association - Member

MILITARY AWARDS

Navy and Marine Corps Achievement Medal

Navy Meritorious Service Medal

Expert Marksman Medal 06/2001

ADDITIONAL INFORMATION

Insurance software: Agency Management Systems AMS 360; at Global Allegro;

BCCORP W5 for Adjusters; InSystems Calligo Document Management System

Microsoft Excel, PowerPoint, Outlook, Word, WordPerfect

Honorable Discharge from the U.S. Navy Reserves in 2007

Inactive secret security clearance on Federal file.



Contact this candidate