Customer Service Sales

Rosemary Callahan

***** ******* **.

Plymouth, MI 48170

Home: 734-***-****

Cell: 734-***-****

abl0gi@r.postjobfree.com

_________________________________________________________________

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. Achieved consistent outstanding and excellent-plus performance

review ratings

. Proficient in the fast paced environment of customer service and

problem solving

. Voluntarily took over corporate wire transfer process for Ford

concentration banks

. Coordinated the Windows XP rollover of 46 employees of the FMCC

Brand Sales & Marketing Department

Professional Experience:

Ford Motor Credit Company - Dearborn, MI

Investor Service Representative

. Provided FIA (Ford Interest Advantage) investors with timely account

servicing by telephone, written communication, and email.

. Opened/Closed FIA accounts

. Researched and resolved account concerns.

. Promoted the FIA program to prospective customers

. Executed hourly/salary employee deductions via Ford Payroll computer

application

. Reconciled all wires, check activity, fees, and adjustments with agent

bank on daily basis

. Analyzed agent bank account analyses (invoices) to support payment

authorizations

. Filed weekly pricing supplements with Ford OGC and SEC

. Updated FIA/Ford Credit website with program rate changes

. Tracked customer responses from mailed questionnaires to enhance

marketing strategies

. Initiated a digitally signed, encrypted email exchange system with

agent bank personnel

. Reviewed daily, monthly and quarterly reports to provide critical data

to Ford Treasury Operations

. Processed all State/Federal Liens, Levies, and Garnishments against

customer accounts

. Utilized a fraud identity application to deter fraudulent applications

Ford Motor Company - Henry Ford World Center - Dearborn, MI

Cash Forecast Administrator

Domestic Cash Desk Administrator

FMCC Cash Desk Administrator

Foreign Currency Reconciliation Account Analyst

. Prepared and published a weekly Ford U.S. Cash Forecast for Portfolio

Investment Team and Ford/Ford Credit Treasury Management

. Managed the global credit facility fees and release of payments to

banks

. Expedited all incoming and outgoing wires

. Processed daily Treasury account reconciliations for foreign/domestic

wires

. Zero balanced each days bank activities at close of business

. Entered funds settlement instructions

. Logged, maintained, and reported all Letters of Guarantee and Letters

of Credit.

. Managed periodic regulatory reports i.e. Liability Certificate for

Ford Annual Report, Foreign Currency reporting for Federal Reserve

. Supported Six Sigma and all GAO audits to achieve effective controls

rating

. Trained to support four Treasury desk positions

Mc Williams Machinery Sales - Farmington, MI

Purchasing/WarrantyAssistant/AR/AP Assistant

. Cut and managed all PO's for machine tools, parts, equipment,

consumables, service calls, and office supplies

. Fast paced customer contact, accurate input of PO's and follow-up

. Created warranty program with IT personnel to reflect needs of the

company and main vendor

. Responsible for all warranty returns to main Japanese vendor and

received replacement parts

. Prepared month-end data for G/L reporting

. Inventory control

. Generated invoices and processed them for release to customer

. Maintained chart of accounts for coding and booking of payables

. Researched and resolved all customer concerns relating to issues on

PO's, invoices, or payable items

Education:

. Schoolcraft College, Livonia, MI - graduated 5/97

. ASC/Liberal Arts

. Attended Madonna University/Business Major/completed accounting

and business courses within the Honors program

Computer Skills:

. Microsoft Word, Excel, PowerPoint, Outlook

. Adobe Photoshop 7.0

. Access

Accomplishments:

. Member of Phi Theta Kappa - Honor Society - Schoolcraft College

. Finance Pyramid Award for Customer Satisfaction - Ford Motor

Company

. 6 SIGMA Green Belt certified - Ford Motor Company

Community Activities:

. Team Leader/Member for United Way Fundraising Activities - FMCC

. Participant volunteer for Rouge River Clean-up/Gleaners Food

Bank/Operation Good Cheer

. Ronald McDonald House volunteer

. Served for 4 years as PTA Secretary and Treasurer

**References furnished on request

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