Customer Service Administrative Assistant

*** *** ****** . **********,** *****

Phone 706-***-****

E-MAIL:*****.*.*******@*****.***

TONYA N. SMITH

Objective

To obtain a position where I may use my skills and

knowledge to assist in the success of the company's

goals, which will also allow for personal growth

and advancement.

Education

August 2002-Present

Columbus,GA

Columbus State University

Junior in Exercise Science Program: (GPA: 3.0)

Work experience

(06/08-present)

St.Francis Hospital

Columbus,GA

MultiCare Tech (ICU)UNIT SECRETARY /NURSE TECH

Float to all Critical Care units, as needed,

performing nursing assistant patient care duties

including: blood glucose monitoring, obtaining

specimens, weights, and vital signs. Hygiene care:

bathing, toileting, grooming, dressing, hair,

mouth, skin care. Assist with feeding patients,

mobility, oral suctioning. Assist nurse in prep for

procedures, computerized chart documentation.

Maintain flow sheets, I/O. Performs PVR and 12 Lead

EKG. Maintain tidy patient rooms. Also order

entries and clerical duties. Communicate in a

timely manner with the patient, family, and

healthcare team and documents care per hospital

protocol. Prepares patients for physical therapy

treatments, assists physical therapist or assistant

during administration of treatments, and provides

routine treatments: Assists patients to dress,

undress, and put on and remove supportive devices,

such as braces, splints, and slings, before and

after treatments. Secures patients into or onto

therapy equipment. Safeguards, motivates, and

assists patients practicing exercises and

functional activities under direction of

professional staff. Provides routine treatments,

such as hydrotherapy, hot and cold packs, and

paraffin bath. Transports patients to and from

treatment area. Cleans work area and equipment

after treatment. May record treatment given and

equipment used. May inventory and requisition

supplies and equipment. May adjust fit of

supportive devices for patients, as instructed.

(4/2007-12/2008)

Muscogee Manor Nursing Home Columbus, GA

Nursing Assistant-Float (PRN)

Float to all units, as needed, performing nursing

assistant patient care duties including: blood

glucose monitoring, obtaining specimens, weights,

and vital signs. Hygiene care: bathing, toileting,

grooming, dressing, hair, mouth, skin care. Assist

with feeding patients, mobility, oral suctioning.

Assist nurse in prep for procedures, computerized

chart documentation. Maintain flow sheets, I/O.

Performs PVR and EKG. Maintain tidy patient rooms.

(9/2006-9/2007)

Wal-Mart

Columbus, GA 2006 to 2007

Cashier

Merchandised all of store walls, completed store

floor layouts

Assisted customer with general inquires, etc.

Received incoming calls promptly and courteously.

Adhered to high standard

(6/2006-9/2006)

Bradley Direct

Columbus, GA 2006 to 2006

Customer Service Representative/Collections

Answered phones and responded to customer requests.

Sold products and placed customer orders in

computer system. Provided customers with product

and service information. Up sell products and

services. Transferred customer calls to appropriate

staff. Identified researched, and resolved customer

issues using the computer system. Follow-up on

customer inquires not immediately resolved.

Completed call logs and reports. Researched billing

issues. Researched misapplied payments. Recognized,

document and alerted the supervisor of trends in

customer calls. Recommended process improvements.

Other duties as assigned.

(3/2005-6/2006)

SEARS

Columbus, GA

Sales Associates/CSR/Parts Specialist

Merchandised all of store walls, completed store

floor layouts

Developed some incoming and outgoing shipments

Assisted customer with general inquires, scheduling

and etc.

Received incoming calls promptly and courteously.

Distributed and received mail

Adhered to high standard

(8/2002-5/2005)

Manchester Daycare

Manchester, GA 2002 to 2005

Administrative Assistant

Maintained payments and inquiry list

Assisted customer with general inquires, scheduling

and etc.

Received incoming calls promptly and courteously

Distributed and received mail

Routed calls or inquiries to the proper individuals

(8/1999-7/2002)

DFACS

Talbotton, GA 1999 to 2002

Administrative Assistant

Greeted patients and visitors and directs them

accordingly.

Obtained authorization as needed to process

patients for services needed.

Admitted patients into database manually in

accordance with client company procedures.

Explained all required paperwork and forms to

patients and ensured proper completion of all

paperwork.

Answered incoming telephone lines in accordance

with company procedures and directed the caller

accordingly.

Checked out patients manually according to

procedure and distributed records according to the

company procedures.

Filed paperwork, medical records and correspondence

according to defined company procedure.

Distributed all of paperwork to outside parties

including custody and control forms.

Maintained inventory of office supplies and printed

forms.

Assisted in processing patient referrals as

required.

Followed HIPAA guidelines and safety rules as

outlined in training received.

Attended center staff meetings.

Participated in ongoing training.

Performed other duties, as assigned

Volunteer experience

Talbot County Recreational, Staff volunteers

performing clerical duties and tutoring.

Licenses & Certifications

Georgia Certified Nursing Assistant (Cert.

#CN0028871810)

Certified CPR with AED training

Certified Customer Service Specialist

Computer skills

Internet, Email, Microsoft Software, PC, McKesson,

Lotus, Types 50 wpm

Contact this candidate