*** *** ****** . **********,** *****
Phone 706-***-****
E-MAIL:*****.*.*******@*****.***
TONYA N. SMITH
Objective
To obtain a position where I may use my skills and
knowledge to assist in the success of the company's
goals, which will also allow for personal growth
and advancement.
Education
August 2002-Present
Columbus,GA
Columbus State University
Junior in Exercise Science Program: (GPA: 3.0)
Work experience
(06/08-present)
St.Francis Hospital
Columbus,GA
MultiCare Tech (ICU)UNIT SECRETARY /NURSE TECH
Float to all Critical Care units, as needed,
performing nursing assistant patient care duties
including: blood glucose monitoring, obtaining
specimens, weights, and vital signs. Hygiene care:
bathing, toileting, grooming, dressing, hair,
mouth, skin care. Assist with feeding patients,
mobility, oral suctioning. Assist nurse in prep for
procedures, computerized chart documentation.
Maintain flow sheets, I/O. Performs PVR and 12 Lead
EKG. Maintain tidy patient rooms. Also order
entries and clerical duties. Communicate in a
timely manner with the patient, family, and
healthcare team and documents care per hospital
protocol. Prepares patients for physical therapy
treatments, assists physical therapist or assistant
during administration of treatments, and provides
routine treatments: Assists patients to dress,
undress, and put on and remove supportive devices,
such as braces, splints, and slings, before and
after treatments. Secures patients into or onto
therapy equipment. Safeguards, motivates, and
assists patients practicing exercises and
functional activities under direction of
professional staff. Provides routine treatments,
such as hydrotherapy, hot and cold packs, and
paraffin bath. Transports patients to and from
treatment area. Cleans work area and equipment
after treatment. May record treatment given and
equipment used. May inventory and requisition
supplies and equipment. May adjust fit of
supportive devices for patients, as instructed.
(4/2007-12/2008)
Muscogee Manor Nursing Home Columbus, GA
Nursing Assistant-Float (PRN)
Float to all units, as needed, performing nursing
assistant patient care duties including: blood
glucose monitoring, obtaining specimens, weights,
and vital signs. Hygiene care: bathing, toileting,
grooming, dressing, hair, mouth, skin care. Assist
with feeding patients, mobility, oral suctioning.
Assist nurse in prep for procedures, computerized
chart documentation. Maintain flow sheets, I/O.
Performs PVR and EKG. Maintain tidy patient rooms.
(9/2006-9/2007)
Wal-Mart
Columbus, GA 2006 to 2007
Cashier
Merchandised all of store walls, completed store
floor layouts
Assisted customer with general inquires, etc.
Received incoming calls promptly and courteously.
Adhered to high standard
(6/2006-9/2006)
Bradley Direct
Columbus, GA 2006 to 2006
Customer Service Representative/Collections
Answered phones and responded to customer requests.
Sold products and placed customer orders in
computer system. Provided customers with product
and service information. Up sell products and
services. Transferred customer calls to appropriate
staff. Identified researched, and resolved customer
issues using the computer system. Follow-up on
customer inquires not immediately resolved.
Completed call logs and reports. Researched billing
issues. Researched misapplied payments. Recognized,
document and alerted the supervisor of trends in
customer calls. Recommended process improvements.
Other duties as assigned.
(3/2005-6/2006)
SEARS
Columbus, GA
Sales Associates/CSR/Parts Specialist
Merchandised all of store walls, completed store
floor layouts
Developed some incoming and outgoing shipments
Assisted customer with general inquires, scheduling
and etc.
Received incoming calls promptly and courteously.
Distributed and received mail
Adhered to high standard
(8/2002-5/2005)
Manchester Daycare
Manchester, GA 2002 to 2005
Administrative Assistant
Maintained payments and inquiry list
Assisted customer with general inquires, scheduling
and etc.
Received incoming calls promptly and courteously
Distributed and received mail
Routed calls or inquiries to the proper individuals
(8/1999-7/2002)
DFACS
Talbotton, GA 1999 to 2002
Administrative Assistant
Greeted patients and visitors and directs them
accordingly.
Obtained authorization as needed to process
patients for services needed.
Admitted patients into database manually in
accordance with client company procedures.
Explained all required paperwork and forms to
patients and ensured proper completion of all
paperwork.
Answered incoming telephone lines in accordance
with company procedures and directed the caller
accordingly.
Checked out patients manually according to
procedure and distributed records according to the
company procedures.
Filed paperwork, medical records and correspondence
according to defined company procedure.
Distributed all of paperwork to outside parties
including custody and control forms.
Maintained inventory of office supplies and printed
forms.
Assisted in processing patient referrals as
required.
Followed HIPAA guidelines and safety rules as
outlined in training received.
Attended center staff meetings.
Participated in ongoing training.
Performed other duties, as assigned
Volunteer experience
Talbot County Recreational, Staff volunteers
performing clerical duties and tutoring.
Licenses & Certifications
Georgia Certified Nursing Assistant (Cert.
#CN0028871810)
Certified CPR with AED training
Certified Customer Service Specialist
Computer skills
Internet, Email, Microsoft Software, PC, McKesson,
Lotus, Types 50 wpm