Patricia Birkenholtz

**** ********** ****, #***

515-***-****

Urbandale, IA 50322

abl0g0@r.postjobfree.com

PROFESSIONAL PROFILE

Effective Team Player

High Degree of Professionalism

Dedicated to Exceptional Quality

Willing to go the Extra Mile for the Customer

EXPERIENCE:

Temporary Employment Agencies, Des Moines, IA

June 2007 - Present

Telemarketing and Data Entry

. Answering phone. Reviewing accounts. Performing telemarketing

sales. Performed data entry of sales and billing calculations.

Customer Service

. Handling outbound calls. Verifying employment for refinancing or

new loans.

Data Entry

. Worked at State Department of Communicable Diseases for one month

doing data entry. Filed documentation. Also scanned documents

and performed data entry.

Customer Service

. Handling inbound and outbound calls. Researching employment ads.

Providing recommendations for ways to improve ads. Training

customers on use of website.

Wells Fargo Bank, West Des Moines, IA

January 2001 - May 2007

Customer Service Rep II

. Provided telephone support for mortgage questions. Took

electronic check payments. Assisted with training new employees.

Used internet support for disaster support team to assist

customers with property damage.

EDUCATION:

Columbia International University, Columbia, SC

General Studies

Charles University and Berlitz School, Prague, Czech Republic

Czech language courses

William Carey University, Pasadena, CA

Teaching English as a Second Language

Des Moines Area Community College, Ankeny, IA

Business Course for Professional Secretarial

Certification

REFERENCES:

Lance Roberts 515-***-****

Kay Kinkel 515-***-****

Dawn Goodrich 515-***-****

Contact this candidate