Customer Service Data Entry
Resume:
Patricia Birkenholtz
Urbandale, IA 50322
***********@*******.***
PROFESSIONAL PROFILE
Effective Team Player
High Degree of Professionalism
Dedicated to Exceptional Quality
Willing to go the Extra Mile for the Customer
EXPERIENCE:
Temporary Employment Agencies, Des Moines, IA
June 2007 - Present
Telemarketing and Data Entry
. Answering phone. Reviewing accounts. Performing telemarketing
sales. Performed data entry of sales and billing calculations.
Customer Service
. Handling outbound calls. Verifying employment for refinancing or
new loans.
Data Entry
. Worked at State Department of Communicable Diseases for one month
doing data entry. Filed documentation. Also scanned documents
and performed data entry.
Customer Service
. Handling inbound and outbound calls. Researching employment ads.
Providing recommendations for ways to improve ads. Training
customers on use of website.
Wells Fargo Bank, West Des Moines, IA
January 2001 - May 2007
Customer Service Rep II
. Provided telephone support for mortgage questions. Took
electronic check payments. Assisted with training new employees.
Used internet support for disaster support team to assist
customers with property damage.
EDUCATION:
Columbia International University, Columbia, SC
General Studies
Charles University and Berlitz School, Prague, Czech Republic
Czech language courses
William Carey University, Pasadena, CA
Teaching English as a Second Language
Des Moines Area Community College, Ankeny, IA
Business Course for Professional Secretarial
Certification
REFERENCES:
Lance Roberts 515-***-****
Kay Kinkel 515-***-****
Dawn Goodrich 515-***-****
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