Customer Service Sales
Resume:
M ichael A. Robinson
Tulsa, Ok 74134
Cell: 918-***-****
*******.***********@*****.***
Education:
Northeastern State University, Tahlequah, OK
Bachelor of Business Administration, May 2009
GPA: 3.105
Work Experience:
Sales Consultant J une 2009 – June
2010
Verizon Wireless Tahlequah,
OK
• Providing a consistently excellent customer service experience by maintaining the
h ighest degree of courtesy, confidentiality and professionalism
• Maintaining strong knowledge of new wireless products, accessories, pricing, plans,
p romotions and service features
• Educating and engaging customers through product demonstrations
• Meeting sales objectives for wireless phones, services and accessories
• Handling all administrative aspects of the sale including: completing customer
contracts and warranties, pulling products from inventory, accepting customer
payments and filling the completed orders
• In terfacing with other departments on customer’s behalf when necessary
• Managing a cash drawer and daily deposits of funds
Convenience Store Clerk September 2008 – June
2009
Super Mar t Tahlequah,
OK
• Assist with managerial duties
• Operate cash register and balance drawer
• Sell and reconcile lottery tickets
• Stock deliveries and arrange merchandise on shelves and displays
• Demonstrate overall customer service
Owner/Operator A pril 2005 – September
2008
The Ice Cream Bus
Tahlequah, Ok
• Developed a viable and sustainable business plan
• In teracted with customers with a high level of customer service
• Ordered and maintained inventory levels
• Kept accounting books for business
• Mapped out routes and made sells
• Maintained business equipment
Employee A ugust 2002 – August
2004
E-Z Ice, Inc. Cushing,
Ok
• Drive forklift to move equipment and pallets
• Oversaw production line
• Collected payments from customers
• Made deliveries of ice to customers
Activities:
Kappa Sigma Fraternity Fall
2004 - Present
Northeastern State University
Tahlequah, OK
• Executive Member
o President: Spring 2007
o Ritual Chair: Fall 2006
o Treasurer: Fall 2005 – Spring 2006
• Annual Charity Golf Tournament Coordinator 2005-2008
• Co Coordinator of Charity Easter Egg Hunt 2005-2007
• Homecoming Chair Fall 2004-Fall 2008
• Coordinated mult iple philanthropies, community service and fundraising events
• Accumulated 30-40 hours of Community Service per semester since Fall 2005
• Awarded Kappa Sigma $500 Scholarship Fall 2007
NSU Entrepreneurship Club Fall 2007 –
M ay 2009
Northeastern State University
Tahlequah, OK
Four year varsity basketball Cushing H igh School
2000 -- 2004
Two years as team captain Cushing,
OK
M ichael A. Robinson
5936 S. 133rd East Ave.
Tulsa, Ok 74134
Cell: 918-***-****
*******.***********@*****.***
REFRENCES
Kurtis Barber
Accountant
ONEOK Inc.
Tulsa, Ok
Jason Marzullo
Owner
Super Mart
Tahlequah, Ok
F rank Benavides
Workforce Administration
Dollar Thriffty Rental Car
Tahlequah, Ok
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