Quality Assurance Customer Service

DEBRA J. VARNER

*** ****** ******

Alexander City, AL 35010

Home Phone 256-***-****

**********@*****.***

Objective:

To obtain a position that allows me to utilize my education, skills

and career qualifications for the advancement of the company as well as my

career.

EDUCATION:

ITT Technical Institute, Bessemer, AL November 2005-2007

Associate Applied Science in Information Technology

Information Technology- Computer Networking Systems

Graduated May 2007

GPA 3.25

Computer/Technical Skill

. Operating Systems:

Windows 95/98/NT/XP/Windows 2003 Professional/ Windows 2003 Server,

Linux, Unix, Red Hat, Fedora, Novell Netware

. Networking:

TCP/IP, IPX/SPX, SNMP, SMTP, IMAP, POP, Ethernet, Token Rings, Active

Directory, LDAP, DNS

. Applications/User Support:

Microsoft Office Products (Excel, Access, Word, PowerPoint) Photoshop,

Illustrator, Quark, Visual Basic

. Group Ware/E-mail: MS Exchange/Outlook

Work Experience:

Video Industrial Services, Inc. Data\Quality Assurance Technician,

Birmingham AL 2/2008-Present

. Coordinator to assure accuracy of all clients' data submitted by field

technicians.

. Enter and report client data using a variety of internal and external

systems.

. Prepare source data for computer entry by compiling and sorting

information.

. Process customer and account source documents by reviewing data for

deficiencies; resolving discrepancies by using standard procedures or

returning incomplete documents to manger for resolution.

Russell Corporation, Customer Service Rep., Alexander City, AL 11/2005-

2/2008

. Received telephone calls to assist customers in locating products,

distributors, and management.

. Coordinated and responded to emails on 5 web-sites, problems solving

and recommend a solution.

Find-A-Home Publications, Graphic Designer Assistance, Alexander City, AL

05/2003-09/2004

. Assisted customers with general problems and suggestions for their

ads.

. Advertised and developed graphic designed pages for the magazines.

Pridecraft Enterprises Inc., Pattern Maker, Enterprise, AL 04/2001-

01/2003

. Developed and graded garments from specification measurements using

Accumark Gerber System.

. Modified existing patterns and maintain updated information for the

marker makers, production cutting/sewing and quality assurance.

. Maintained general up keep on Gerber system backups and

troubleshooting.

References available on request

Contact this candidate