Customer Service Assistant

Dusty Gorman

P.O. Box ****, Omak, WA *****

509-***-**** ***********@*****.***

Education:

*/****-**/**** ****** University Philadelphia, PA

Masters of Library & Information Science

. Digital Reference - Learned digital reference skills. Worked

behind scenes on Internet Public Library.

. Information Resources & Services - Obtained skills in information

retrieval.

. Internet Information Resource Design - Obtained skills on how to

design and build a website.

1/2005-12/2006 New York Institute of Technology Old Westbury, NY

Bachelor of Science, Psychology

1/2001-12/2004 Tacoma Community College Tacoma, WA

Associate of Arts and Sciences, Administration of Justice

1/2001-12/2004 Tacoma Community College Tacoma, WA

Associate of Arts and Sciences, General

.

Work History:

11/2008-current North Central Regional Library Omak, WA

Substitute Library Assistant

. Customer service

. Provide circulation-related services to a diverse population

. Performed reference services as needed

. Readers advisory

. Shelving

3/2007-6/2008 Payless Shoe Source Omak, WA

Cashier

. Customer service

. Cashiering and credit card processing.

8/2005-3/2007 Safeway Omak, WA

Cashier

Customer Service/Video Counter

Shift Supervisor

. Run a cash register

. Customer service

. Video rental

. Address customer issues

. 10/2001-6/2005 Tacoma Community College Library Tacoma, WA

Library Assistant

. Customer service

. Provide circulation-related services to a diverse academic

population

. Organized nursing program reserves and communicated with nursing

faculty to ensure the reserves stay current

. Ran the "Tacoma Reads Together" program on campus

. Designed databases using Microsoft Access for the librarians.

. Designed and set up library displays.

. Created library signage.

. Assembled and maintained information on available library

serials for nursing program.

. Supported librarians with reference duties

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