*** **** ****** ****, ************, NC ***** 718-***-**** abl0df@r.postjobfree.com

Cassandra Jones

Objective___________________________________________________________________________________

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Seeking a position in customer service to utilize my education and experience

Education__________________________________________________________________________________

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Utica School of Commerce, Utica, NY

AOS Small Business Management. 2010

Employment________________________________________________________________________________

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2008-2010 APAC Customer Service, Utica, NY

Customer Service Representative

• Answered inbound calls in support of customers needs

• Conveyed in a reassuring manner step by step instructions to resolve issues

• Performed queries in multiple databases

1998-2008 D art Courier Service, New York, NY

Assistant Supervisor

• Monitored incoming and outgoing packages

• Identified and resolved customer and employee problems

• Implemented new policies and procedures

• Supervised staff of five and assisted with professional development

• Handled new accounts

• Assisted in human resource management activities such as recruiting and t raining

Volunteer___________________________________________________________________________________

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Utica School of Commerce, Utica, NY

Student association, Vice President, 2009-2010

Ocean Hill Brownsville Tournament, Brooklyn, NY

Assistant Coach-basketball, 2000-2004

Abilities

• 12 years of customer service experience

• Excellent writ ten and verbal communication skills, and analytical skills

• Extremely productive in a high volume, high stress environment

• Proficient in the use of Microsoft Excel, Access, Word, PowerPoint, and Publisher 2003 and

2007

References__________________________________________________________________________________

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References are available on request

Contact this candidate