Customer Service Sales Representative

Tara Determann

**** ******** **. #*** *******, Iowa 51401 Phone: 712-***-**** E-mail:

*************@*******.***

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Education Associate of Science May 2010

Des Moines Area Community College, Ankeny, Iowa

Degree focus: Medical Office Specialist

Medical Transcription Certificate August 2009

Des Moines Area Community College, Ankeny, Iowa

Certified Nurses Assistant Certificate August 2003

Des Moines Area Community College, Ankeny, Iowa

Work Experience Accounting Representative May 2007 to Present

American Home Shield, Carroll, Iowa

. Process customer payments

. Resolve any payment issues

. Resolve homeowner complaints using empathy and

understanding

. Communicate with other departments to solve payment

issues

Real Estate Sales Representative July 2004 to August 2008

American Home Shield, Carroll, Iowa

. Provided customers with warranty information

. Great customer service skills by selling AHS

warranties

. Data Entry and 10 key information

Certified Nurses Assistant May 2006 to June 2007

Carroll Health Center, Carroll, Iowa

. Provided routine health care for residents

. Assisted residents with activities

. Record keeping of patient care

Certified Nurses Assistant January 2003 to May 2006

Twilight Acres, Wall Lake, Iowa

. Provided routine health care for residents

. Assisted residents with activities

. Record keeping of patient care

Honors DMACC Dean's list Honoree May 2009

Computer Skills Microsoft Office and Microsoft Operating Systems

. Proficient in using Windows XP, Vista, and 7

. Proficient in using Microsoft Office 2003 and 2007,

this includes Microsoft Word, PowerPoint, Excel,

Outlook, and Access

Relevant Courses Relevant courses I have taken include

. Medical Transcription I,II,III

. Medical Insurance

References References are available upon request

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