High School Office

Brittany Peaks

*** ********** *****

Pike Road, Alabama 36064

Home: 334-***-****

Cell: 334-***-****

************@*****.***

SUMMARY OF QUALIFICATIONS

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o Communicate with debtors by telephone and approved written

correspondence to attempt to bring resolution to unpaid accounts.

o Provide thorough, efficient, and accurate account updates on computer

files for each call made or received.

o Demonstrate effective skip tracing techniques by locating debtor

contact information.

o Counsel delinquent account debtors to assist in finding funds to meet

debt obligations.

o Knowledge, understanding, and compliance with all applicable Federal,

State, and Local laws and regulations that regulate the collection

industry.

o Perform other duties as assigned by management

Professional and experienced finance worker; eager for immediate

employment; good work history; reliable and punctual; good communication

skills and customer relations

EXPERIENCE

Bill Collector/Account Receivable Representative, June 2008 to April 2010:

NCO Financial: Montgomery, Alabama

Collected the amount owe on final and active accounts. This included making

phone calls, writing letters, and using a variety of automated systems to

keep track of overdue accounts. Duties included helping bill collectors by

pulling contact information to help their communication with customers who

were delinquent in paying their bills. Provided related work upon request

Telemarketer, 2006-2008:

ASK Telemarketing, Montgomery, Alabama

Duties include the use of the telephone as an interactive medium for

promotion or promotion response; Duties includes receiving orders,

inquiries, and donation pledges in response to print and broadcast

advertisements, catalogs, and direct-mail promotions, and also receiving

customer inquiries and complaints. Organizing filing system and providing a

list of ways for customers to repay their balance over time

Alabama State University Police Department (Work Study Position)

Office Administrator 2008-2009

Provide administrative duties such as prepare and schedule meetings,

organize paperwork and electronic files and manage many projects; composing

correspondence within the office, managing a database and developing

presentations or reports using publishing software and digital graphics

. Maintain records, files and register incoming/outgoing correspondence

. Prepare administrative and operational documents for signature and

release

. Maintain maps, logbooks, messages and information in an operational

environment

Keefe Commissary Network (Montgomery County Detention Facility)

Commissary Clerk 2010-present

. Deliver individually packaged orders to inmates at specified correctional

facilities with the supervision of a correctional officer in a timely and

efficient manner including but not limited to

. Positively identify the inmate

. Obtain signature of inmate on 2 ply order receipt

. Forward 2nd copy of order receipt back to inmate

. Note any and all discrepancies or damages on both copies of order receipt

EDUCATION

Jefferson Davis High School 2008 Alabama State University 2008-present

Advanced Courses; Montgomery, Alabama Bachelors of Science; Criminal

Justice

SKILLS

Proficient in Microsoft Office, Internet Explorer, HTML, WordPerfect,

Computer Applications, 70 wpm- 10 key

ACCOLADES AND INVOLVEMENTS

Alabama State Honor Society:

Membership Chair, 2008-present

Contact this candidate