Manager Quality Assurance
Resume:
RANDY WYRICK
Leander, Texas 78641
Home - 512-***-****
Work - 512-***-****
Email (work) - ***********@*******.***
Email (home) - ************@*****.***
KEY SUMMARY: Better budget management by creating successful budgets
and budget analysis Improve FTE utilization by
improving forecasting models, scorecards
Improve FTE utilization by development of
sophisticated monitoring tools
Reduce costs and negative outcomes through education
of key customers
Increase revenue by creating successful bid models
Improve management operations through dashboard
design and distribution
Successful team manager
SPECIALIZED SKILLS: Forecasting, Financial Modeling, Bid Preparation,
Market Research
Financial and Client Data Analysis
Budgeting, Forecasting and Variance Analysis
Health Care Systems Analysis
Needs Assessment and Financial Distribution Analysis
Report Writing, Communication and Presentation Skills
Survey Research and Design
Microsoft office suite, SQL, multiple other computer
tools
Personnel and Budget Supervision
WORK HISTORY:
Apr, 2008 - Present Senior Forecasting Analyst
Maximus, Inc.
Austin, TX
Key Achievements:
- Substantially advanced the accuracy of the forecasting process for call
volumes and data documents
- Converted forecasted tasks into FTE requirements for financial analyses
- Performed critical forecasting of workload measures and FTE requirements
used in successful bids
- Performed extensive forecasting "what if" scenarios for bid models and
cost analyses
Major Duties:
- Forecast call volume demand, model resource requirements across four call
centers
- Analyze data and other information to refine and improve forecasting
process
- Provide guidance to management/staff on analysis and interpretation of
forecasting data
- Design, conduct and evaluate statistical, simulation and optimization
forecasting models
Nov, 2000- Mar, 2008 Senior Financial Analyst
Durham School Services
Downers Grove, IL (Corp HQ)
Austin, TX Regional HQ (desk)
Key Achievements:
- In each of the last three years, I generated successful bids resulting in
the most new business revenue among the eight analysts in the corporation
- Regional budgets consistently performed better than budgets compared to
all other regions (producing less negative variance and greater growth),
consistently meeting all financial goals
- Extensive financial training to all the general managers in my regions.
- Responsible for the financial training of all new analysts and new sales
people hired by the company.
- During tenure with the company, the gross annual revenue has nearly than
tripled
Major Duties:
- RFP analysis and bid model construction
- Budget construction and monthly budget (P&L) variance analysis (assigned
to two regions)
- Budget monitoring, budget variance analysis and forecasting
- Financial training, financial audits
- Work in a fast paced, rapid growth environment
Feb, 2000 - Nov, 2000 Manager, Research and Information Analysis
Strategic Planning and Programs Division
Texas Workers' Compensation Commission
Austin, Texas
Key Achievements:
- Performed analysis to determine the effectiveness of the Designated
Doctors program
- Designed and performed comparative studies of Texas' medical and benefit
costs vs. other states
Randy Wyrick/Page 2
Major Duties:
- Development of primary research projects designed to improve
effectiveness and efficiency of the Agency's operation and the workers'
compensation (WC) system in Texas
- Worked with customers to develop key research questions, plan research
strategies, gather internal and external data for analysis, and conduct
research, present major findings and conclusions to senior leadership team
and all stakeholders
- Analyzed of key dispute issues and their impact on system resources
- Analyzed and developed medical costs drivers
- Developed models to predict and detect fraud and abuse in the WC system
April, 1999 - Jan, 2000 Corporate Analyst Manager
Financial Services Division
Texas Worker's Compensation Insurance Fund
Austin, Texas
Key Achievements:
- Successfully integrated and directed a group of analysts into an analyst
team
- Increased the efficiency and the effectiveness in providing key
information to management and Board
- Responsible for performing routine and ad hoc analyses designed to
improve operational efficiency and build competitive advantage through:
- Market research analysis
- Process design engineering
- Cost-benefit analyses
- Workflow analyses
- Profitability studies
- Modeling
- Environmental and benchmark analyses
- Monitoring progress towards goals and objectives
- Budget construction and budget variance analysis
- Developed policies and procedures for analytic and monitoring processes
- Coordinated the organization wide analytic needs and the team resources
to accomplish required objectives
- Developed consistent reporting standards and analytic strategies
- Monitored workflow, established priorities, and ensured that customer
needs were met
- Management of analytic team, including managing budgets and personnel
hiring/firing
April, 1993 - April, 1999 Quality / Cost Analyst
Quality Cost Measurement Department
Seton Health Network
Austin, Texas
Key Achievements:
- Substantially reduced costs and negative outcomes by performing physician
practice pattern analysis
- Substantially reduced expenses by developing and implement best pathways
practices.
- Significantly reduced the time to generate a practice pattern analysis
from two weeks to four hours
- Developed best marketing strategies, cost saving strategies and improved
quality assurance strategies
- Generated documentation for board level presentations on a monthly basis.
EDUCATION: University of Texas, Austin. M.A., (Demography)
University of Oklahoma, Norman. B.A.
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