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Customer Service Project

Location:
Kansas City, MO, 64138
Posted:
August 13, 2010

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Resume:

Tracy Allen Alford

(cell) 816-***-**** (e-mail) abl06s@r.postjobfree.com

Fifteen years of experience in development, design, architecture and

management of cost-effective, high-performance web based technology

solutions designed to meet rigorous business requirements.

Qualification Highlights

Enterprise Architecture Software Engineering Acquisitions

Senior Management Networking Quality Assurance

Project Management Internet Technology Financial Management

Professional Experience

JPMorgan Chase, Kansas City, MO

Senior Manager Application Development

December 2006-Present

Define enterprise architecture and direct application development

activities for Retirement Planning Services distributed web applications

servicing over 1.7 million participants through its externally facing

www.retireonline.com java application. Direct projects providing internet-

focused strategy expertise, strategic marketing, branding, research

services, customer service and technology consulting. Interface with

executive team to define project requirements and translate business

objectives into tactical plans. Manage development, design, and delivery of

end-to-end solution. Lead cross-functional teams through development,

testing and market launch.

Typically manage about $9 million per year in investment projects.

Lead $45m data center migration from American Century, Inc. to JPMorgan

Chase. It was a program level consisting of multiple projects. This was JP

Morgan's top rated IT project in 2009 worldwide.

$5.2m project implementing non qualified record keeping system.

Managed 2nd and 3rd tier support teams in ITIL environment.

Established and managed an offshore development and support team in India.

Relationship Manager for offshore vendors. Performed contract negotiations,

relationship management and staff management.

Automated regression script test cases and currently implementing JTest to

automate the unit testing process.

Administer and track budget and resource allocation.

JPMorgan Chase, Kansas City, MO

Project Lead/Enterprise Application Architect

December 2005-December 2006

Manage the architectural design, development, adherence to development

standards and ultimately accountable for large scale enterprise projects.

Liaison between Operations Risk Managers, IT Risk Managers, and application

development CIO on application security matters helping translate current

application security architecture, future state architecture, risks, and

adherence to corporate security standards. Lead investigation teams when

there are alleged security breaches involving monetary losses.

Technical Lead on $1.4 million data warehouse project that used ETL and

Business Objects. Our implementation received recognition in the JP Morgan

corporate magazine as well as a guest speaker for Business Objects at their

annual conference.

Lead $2.4m project moving acquired business, CCA Strategies, to JP Morgan

approved data centers and platform and integrated their .NET based Pen

Smart application into RPS core web application.

Voted by my peers as the best break through performance by an IT employee.

DST Systems Inc., June 2005 - December 2005

Senior Information Systems Training Consultant

Argus Health Systems (fully owned subsidiary of DST Systems, Inc.) 1996 -

2005

Held various titles: Business Systems Analyst, Programmer Analyst, Senior

Programmer Analyst, Distributed Application Architect, Senior Software

Project Lead

Technical Expertise

Systems Unix, Linux, Windows, Sun Solaris

Languages Java (14 years), .Net (2 years), .ASP (2 years), Borland C++

(1 year), Visual C++ (1 year); Spring, iBatis, Hibernate, HTML

/ JavaScript (AJAX), JSP, multithreading, schedulers, Foglight,

log4j, SiteMesh, Maven, JQuery

Databases DB2, Oracle, MySQL, SQL Server

Niche Skills Web Application Security, Ethical Hacking

Web Servers Websphere, Tomcat

Methodologies Agile, Waterfall

Education

DeVry University, Kansas City, MO



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