AMIR SALIEB

**** ******** **. #*** 925-***-****

Concord, CA 94520 abl059@r.postjobfree.com

Engineer

Involving test data analysis, problem identification and resolution

SUMMARY OF QUALIFICATIONS

Engineering Skills:

• Skillfully read schematics to troubleshoot digital and analog electronic circuit boards, DC power

supplies, and logic boards to component level. Managed settings of the optical lenses & mirrors.

• Experience in assembling Mechanical, electrical, optical instrumentations

• Experience in troubleshooting large, complex medical and laboratory devices systems.

• Experience in FDA regulations environments.

I.T. Skills:

• Extensive knowledge of network installation, configuring and troubleshooting techniques.

• Hands on Mac, Microsoft Windows and UNIX Operating Systems.

• Outstanding working knowledge of TCP/IP, PC Hardware and Software.

• Knowledge of C/C++, Java, SQL, Mat lab, and AutoCAD.

Management Skills:

• Experience providing superior customer service and support in a high tech environment.

• Possess a professional and cooperative attitude. Ability to stay focused in high stress situations.

• Able to work independently, manage time, priorities, and tasks.

ACHIEVEMENTS

Troubleshot the Laser refractive surgery unit issue to isolate and identify a problem with robotic monitor.

Resolved problem by replacing the VGA card; however it was suggested by senior engineer to replace the

entire CPU tower, in efforts to meet the deadline. Results: Reduced service costs and future maintenance

issues and met client’s deadlines. Prevented future, similar problems with like units by reporting the

problem to the HQ research engineers

Laser was down for just a couple of hours before scheduled surgery. It’s a priority to the company to keep

the units for client satisfaction and to meet revenue goals as company charges a fee for each surgical

operation being done by the unit. Rapid response and successful identification of problem saved the

scheduled surgeries. Results: Demonstrated professional attitude addressing the situation, saving a lot of

expenses that could have resulted from losing those surgeries.

Customer kept calling regarding certain I.T. computer networking difficulties that nobody from II tech

support could solve. Listened to the customer and carefully analyzed the information and assured the client

that his difficulty would be resolved seamlessly. Results: Saved the company a significant amount of service

time money and contributed to great customer service. Was promoted to a team lead position

WORK EXPERIENCE

Siemens Healthcare Solutions Field Service Engineer 3 Month

Abbott Laboratories Field Service Engineer less than a year

AT&T / Yahoo! II Tier Technical Support 2 years

Life Care Technology Inc Field Service Engineer 4 years

EDUCATION

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AMIR SALIEB

1601 Broadway St. #406 925-***-****

Concord, CA 94520 abl059@r.postjobfree.com

B.S., Biomedical & Systems; Electrical Engineering; Cairo University, Faculty of Engineering, Egypt.

Laser Certified Engineer in Milpitas, CA, USA.

ADDENDUM: DETAILED EMPLOYMENT HISTORY

Siemens Healthcare Solutions Field Service Engineer 04/2010 07/2010

(Contractor) (Oncology Care Systems)

• Establishing communication between The LINAC Accelerators & treatment Workstations and hospital

server by Installing and configuring Siemens Database imaging enabled Software along with other

Software technology (Windows Server 2008 and MS SQL 2005) and configuring the work stations

establishing communication with the main server for delivering Oncology treatment plans and

storing, retrieving, managing patients’ database.

• Validating the functionality of the treatment delivery by applying the appropriate acceptance testing

protocol according to the FDA.

• Involving coordinating project planning, travelling, collaborating with Hospital IT personal and site

manager and other internal company department and staff.

Abbott Laboratories Field Service Engineer 09/2008 04/2009

(Laser Refractive surgery)

• Isolated and fixed problems in malfunctioning software and equipment by properly following

standards. Worked on composite problems where data analysis requires an evaluation of identifiable

factors. Applied judgment within broadly defined practices and policies in the selection of methods,

evaluation criterion, and techniques for obtaining results. Troubleshooting, diagnose, debug and

repair of computer systems, complex electro/mechanical equipment and complex software.

• Determined correct action plan in response to customers problems, needs and emergencies.

AT&T / Yahoo! (Contractor) Second Tier Technical Support 11/2006 08/2008

• Troubleshot and resolved customer’s problems regarding their DSL connections, Internet browsing,

web email and Pc Networks.

• Installed and configured Networks, Email Software for Windows and Mac.

• Configuring Routers (Linksys, D link, NETGEAR, 2wire, NETOPIA, and GUI Modems…)

• Prompted Team Lead to handle complex technical issues, research and procure solutions.

• Resolved escalated issues that Tier II couldn’t handle.

• Trained Tier II technicians on all services offered by the company, strategies, IT techniques and

regulations to resolve customer issues

• Validated, troubleshooting and resolved Yahoo escalations technical issues (Email accounts, websites

modules, Yahoo Online protection suite (Symantec security suites).

Life Care Technology Inc Field Service Engineer 01/2002 06/2006

(ventilators & anesthesia)

• Provided on site support for company related software and hardware located at clients sites,

primarily hospitals. Collaborated with company’s other internal departments and coordinated with

customer technicians.

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AMIR SALIEB

1601 Broadway St. #406 925-***-****

Concord, CA 94520 abl059@r.postjobfree.com

• Installed and serviced ventilators and anesthesia devices providing quality experience to the clients.

Applied periodical preventative maintenance according to appropriate procedures.

• Trained medical staff on installed devices providing comprehensive understanding of the units’

operation. Managed the usage of spare parts providing local communication.

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