Customer Service Quality Control

OBJECTIVE

To gain a position as a Prepress Operator, that utilizes

industry experience, application troubleshooting, and

management skills while providing quality production

and customer service to internal and external clients in

various work environments.

Qualifications

- Proficient in: Adobe Creative Design Suite, ApogeeX,

Pitstop, Preps, QuarkXPress, Print Drive, and Rampage

on both Mac and PC's

- Confident and comfortable in various environments

- A motivated self-starter who is able to work

independently without supervision as well as collaborate

in group projects

- Background in management

- Responsible for quickly diagnosing and resolving

prepress issues for Operators, CSRs, and Customers

Volunteer TEACHING EXPERIENCE

Conversational English Group Leader

August 2005-December 2008

Fox Valley Church - West Dundee, Illinois, USA

- Taught English that included the capability to

understand, speak, read, and write

- Utilized different methods to reach students of all

language levels and learning backgrounds

- Prepared how-to lessons on student selected topics

- Included all participants in conversation and

activities

- Self-guided research on new curriculum for students

- Aware of students' needs and communicated these to

co-coordinators

- Greeted and built a rapport with participants

EDUCATION

B.A. Degree, May 2004 Judson University, Elgin, Illinois

Double Major in Visual Communications and General Art

Division of Art, Design & Architecture

References provided upon request

PROFESSIONAL EXPERIENCE

Prepress Training Manager

July 2008-May 2010

New Life Literature, Katunayake, Sri Lanka

- Created and implemented a new workflow and department

quality control

- Prepared lessons and trained employees in Adobe Creative Suite

and printing processes

- Worked with IT to restructure server and archiving method

- Directed prepress with the tools to complete complicated projects

Senior Trainer

September 2007-July 2008

AGFA, Wilmington, Massachusetts, USA

- Serviced prepress operators via phone technical support, email

support, and on-site consultation

- Traveled to customer's place of business, assessed prepress needs,

and configured workflow program accordingly

- Classroom and on-site trained ApogeeX RIP software

- Part of a team who created verbatim and imagery for an online

program training manual

Lead Operator

October 2003-August 2007

Hagg Press, Elgin, Illinois, USA

- Responsibilities included: preflight, ripping, design, typeset,

imposition, and color correcting

- Trained new employees on prepress and ApogeeX workflow

- Utilized ApogeeX PDF workflow in daily job trapping

and rendering

- Maintained equipment including daily calibration and general

upkeep of two GrandSherpa50s and two GrandSherpamatics

- Managed prepress workflow in absence of the

department supervisor

- Processed customer design files from start to finish

- Orientated new employees on prepress workflow

- Focused on quality control of copy, design, and layout

- Maintained file management system

Computer Lab Manager

January 2002-May 2004

Judson University, Elgin, Illinois, USA

- Assisted students with application troubleshooting

- Maintained total operation of the lab

- Coordinated work schedules, managed, and assigned

tasks to staff

- Repaired minor computer malfunctions

Jennifer S Rose

**********@*****.*** . 847-***-**** . 177 South English St., Braidwood, IL

60408

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