Customer Service Manager

Melissa Michelle Garrison

*** ******* **

Arab, AL 35016

Phone: 256-***-****

E-mail: abl04c@r.postjobfree.com

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Objective:

Looking to utilize my Experience with a Company allowing us to work

together to achieve the best customer experience resulting in great

satisfaction for the customer, the company and myself.

Summary of Qualifications:

Experience using AS400, Lotus Notes, Microsoft Outlook, Access,

Word, Excel,

PAN, Taleo, Remedy, Metasolve, Stars, CIS, Infopac, MRO, WPA, and

Quickbooks. Confidential Security Clearance

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Work History:

Deltacom

09/2009-Present

Inbound call center for a telecommunication company. Take 30+ calls

daily.Answer customer inquiries via online chat. Using Microsoft Outlook,

Lotus Notes, Remedy, Macrofiche, Stars, Metacolve and AS400. Reseasrch and

resolve billing and/or service issues. Enter orders per customer request.

Customer Service

Blue Cross Blue Shield of Alabama

06/2009-09/2009

Inbound call center for out of state providers. Take 50+ calls daily. Using

WPS phone system, CIS customer data base, insuring to notate every call for

accuracy. Verify eligibility information, quote benefits, and research

claim status.

Using Microsoft Outlook, WPA, Infopac, CIS, DORS, MRO,

Forms Support Specialist

FPMI, Arab, AL January 2006 - March 2009

01/2006-06/2007 Call Center Experience

Assisted Candidates in scheduling Assessment testing

dates and

locations.

06/2007-03/03/2009 Verify government forms for completion and accuracy.

Insure

that candidates are tracked through the process from testing to hire

date.

Using Lotus Notes, Microsoft Office 2003(including Access, Word,and

Excel),

PAN, and Taleo.

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Customer Service

ITC Deltacom, Arab, AL July 2001 - May 2006

Call Center Experience

Processed incoming calls from business and residential phone

customers

Submitted trouble tickets and change orders

Resolved Billing Issues

Posted change orders to Customer Accounts after completion of orders

Worked with Sales Field to correct internal Billing Issues and

Changes

Used Lotus Notes, AS400, Macrofiche,Remedy, and Ebillmaster

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Office Manager

CellPage of Alabama, Arab, AL September 1998 - July 2001

Managed 3 employees in a office setting

Sold Cellular/Paging equipment and service

AP/AR using Quickbooks

Balanced Petty Cash drawer daily

Made Deposits

Contacted Customers concerning past due accounts

Contacted Customers re: returned checks

Ordered and Maintained products

Customer Service Manager

Wal-Mart, Arab, AL July 1991 - September 1997

Ran Cash Register

Managed Front Cashiers

Verified Returns

Balanced and maintained for cash registers

Ran Daily Reports

Also worked in Accounting Office

Balancing Cashier drawers and daily store in-take

Made Deposits and ordered change from Bank

Made customer call concerning return checks

Education

Attended Wallace State graduated June 1994 with a A.S. in Business

Management

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