Administrative Assistant Customer Service

Katherine Niesi

**** ******* *****, *********, ******* 30517

Home Phone: 404-***-**** ********@*****.***

A results-driven, dedicated System Support Technician with solid experience

that can provide great opportunities for advancement and will benefit from

the skills obtained through previous technical work. Also recognizes

individual and team accomplishments through shared learning and genuine

teamwork.

Summary of Qualifications

. Over [5] years of experience working as [IT Tier 1 & 2]

. Possess associates degree, Computer Networking Systems

. Well-organized, self-motivated individual with ability to rapidly

learn new tasks.

. Track record for consistently meeting goals and delivering a high

level of job performance.

. Proven ability to build strong customer/client relationships.

Skills:

? Subnetting of network ? Visual Basic

addresses ? Microsoft Word, Excel,

? TCP/IP and OSI model PowerPoint, Access, Outlook

? Setup DNS and Active ? Microsoft Visio

Directory ? Track-It

? Ping ? Component level de-bugging

? Windows 98/2000/XP ? Asset management

Professional

? Hardware and software

installation and configuration

Professional Experience

Healthport, Inc, Alpharetta, GA

Systems Engineer 2008 - 2009

. IT Tier 2 support for the company

. Worked closely with data center operations and helpdesk personnel

to make sure all systems and applications are working properly such as

databases and network.

. Provided engineering support and monitored all key operational

system metrics and provided monthly reporting of those metrics to

management.

. Consistently worked to enhance system performance and systems

availability.

. Assisted in coordination of support from vendors when systems

experience problems, and provided 24X7 hardware and software support

for infrastructure components.

. Maintained images for field and corporate users

. Supported field and corporate users with remote tools: Epop, Nefsis

and WebEx.

. Provided technical equipment support to field and corporate users:

Laptop (IBM) Desktop (Lenovo) Printers (HP, Dell, Ricoh) Fax Machines,

copiers and phone system support (VOIP).

. Created Documentation for training and knowledge support

. Traveled for a C1 Conversion, converted all location over to

Healthport specifications.

. Supported and Maintained a Responds Database shutdown

NMCR, Atlanta, GA

Computer Support Specialists 2006 - 2008

. IT Tier 1 support

. Provided technical equipment support to all corporate users: Laptop

(IBM) Desktops (Lenovo)

. Maintained and Supported Printers, Fax Machines, Copiers and Phone

system.

. Researched and installed new hardware and software for end users.

. Software/Operating System Installation/Upgrades

. Troubleshoot hardware and software issues.

. Managed our Quantum Backup system and archived our data on tapes

and hard drive offsite

. PC Configurations and Setup of IP Address

. Created Documentation for Knowledge Support

. Collected and compiled inventory on all data

. Assisted in providing Active Directory support

. Site licensing management

. Domain licensing management

. Certification management

. Manage Anti-Virus software

. Configuring blackberry Enterprise Server

Medquest Associates, Inc, Alpharetta, GA

Hardware Integration Specialist 2005 - 2006

. Directly supported 95 medical centers across 13 states

. Processed field IT work tickets

. Coordinated HP, Laser Life and ComputerRepair.com service calls

. Built various PC configurations, setup IP address and loaded

software

. Pre-imaged corporate-wide images set to every PC model

. Provided desktop support for PC troubleshooting, warranty

. Procedures and Windows Updates

. Transferred assets to and from corporate and medical facilities,

shipped and received IT equipment

. Managed the IT component stock

. Developed and maintained the IT Hardware Integration Procedures

. Documentation

Lund International, Lawrenceville, GA

A/R Clerk/Credit and Collections/Administrative Assistant 1999 - 2005

. Received numerous promotions of increasing responsibility over the

course of six years

. Positions held include: Customer Service Representative, Order

Entry, Accounts Receivables, Administrative Assistant, and Credit and

Collections

Education

Associate Degree in Information Technology [Computer Networking Systems],

[ITT Technical Institute], Duluth, Georgia, 2006

(Not Completed) Bachelor of Science Degree [Information Systems Security],

[ITT Technical Institute], Duluth, Georgia, 2007

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