Customer Service Administrative Assistant

Maria I. Ramirez

***** ***** *** ******* ********, CA 92562

209-***-****

abl02y@r.postjobfree.com

Objective I would like to work for a fun and challenging company, while

obtaining new useful skills.

Professional Microsoft Ten Key touch Bilingual

Skills Office/Works Typing (30+WPM) English/Spanish

Microsoft Windows/ Office Procedures Rapid Learner

Vista Multi-line Self Starter

Microsoft Excel Telephone Skills Always prepared and

Word Processing (Professional phone punctual

Bookkeeping Etiquette ) Goal Oriented

(Administrative) Excellent Customer Certified Pharmacy

ProSystems Fx Service Skills Assistant

Engagement (Guest/Relations) Shift Supervisor

Planning and HIV/AIDS Training Washington State

Scheduling Pharmacy Assistant

Filing License

Employment MossAdams, LLP San

History Diego, CA 03/2010 -Present

Office Administrative Assistant

Handles calls and promptly forwards them to appropriate person

among 85 employees.

Schedule and coordinate meetings and appointments.

Arrange travel as well as lodging arrangements for 2 of the

Partners

Sort, review, screen and distribute incoming and outgoing

mail; prepare, compose and ensure timely responses to a

variety of routine written inquiries

Operate personal computer to compose and edit correspondence.

Type, edit and distribute and minutes of meetings

Assemble Federal and State tax returns

Organized the filing room

Managements of breaks, lunches and sick calls

Yakima Valley Farm Workers Clinic Yakima, WA

10/2009-02/2010

Pharmacy Call Center Agent

Answering/Routing Multi Line Phones

Routing phone calls to appropriate ext.

Data Entry Via IC-Chart (Electronic Medical System)

Electronic refilling of medication via Outlook/PCSI

Messaging medical providers via IC-Chart on medication refill

forms

Interpreting for Pharmacist when needed

Training new staff in department

Faxing, printing, scanning and typing

UC MERCED

Merced, CA 10/2007-08/2009

Senior Career Worker

Ensure excellent customer service

Supervised Coffee Shop

Coordinated employees schedules

Cashiering

Order inventory

Training new staff

Preparing various beverages

Home Town Buffett 08/2001-10/20

Merced, CA 08

Shift Leader

Scheduling employees

Weekly merchandise ordering/billing

Correcting and preventing employee mistakes

Set up procedures and as

Pilkington, David M.D.O Dermatology

Merced, CA 8/2006-10/2006

Medical Assistant

Assisting Provider

Rooming Patients

Correcting and preventing employee mistakes

Set up procedures and assist

Awards/

Achievements: Team Leadership Award

Perfect Attendance Award

Employee of the month award

Excellent customer service award

Education

Merced Community College, completed 45 credits in

Business Administration

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