Customer Service Administrative Assistant

M

MARLON C. SMITH

**** **** ** ****** ( Cleveland, Ohio 44104

216-***-****(216-***-**** abl02b@r.postjobfree.com

CUSTOMER SERVICE SPECIALIST & ADMINISTRATIVE SUPPORT

EXTENSIVE CUSTOMER SERVICE BACKGROUND/MICROSOFT OFFICE PROFICIENT

Customer-driven, creative customer service, poised professional

offering an extensive amount of administrative skills, and consistent

track record with meeting goals and exceeding expectations. Effective

communicator and maintains uncompromising focus on assessing and

fulfilling needs.

Knowledge and Skill set:

? Microsoft Word ? Multi-line phone systems ?

Typing 60 wpm

? Microsoft Excel ? Payroll Processing

? Scanning

? Microsoft Outlook ? Filing/Faxing

? Data Entry

PROFESSIONAL EXPERIENCE

Cleveland, Ohio

Administrative Assistant /Billing Clerk,-City of Cleveland Recreation

and Parks Department (Snider Temps) June 2009 to January 2010

* Accurately enters over 250 files a day concerning customers and

businesses to effectively charge bill amounts for grass cleansing

services provided by the city.

* Updated customer and business files on consistent basis.

* Resolved customer issues quickly and effectively

* Surpasses quota margins for amount of bills inputted into system of a

daily basis.

* Provided extensive customer services, handling numerous amounts of

protest calls from customers.

* Sufficiently keeps track of all past bill records in system

* Performed Certification and Data Cleansing of accounts

* Handled a high volume of inbound calls

Wickliffe, Ohio

Front Desk Receptionist, - Mosley Select Suites December 2008 to April

2009

* Check in and check out customers providing excellent customer service on

a daily basis

* Responsibly handled and keep accurate track of cash receipts.

* Schedule reservations for meeting room, and ball rooms using computer

software and outlook.

* Monitor the upkeep of the suites insuring all customers' needs were meant

and accommodated to.

* Updated files in computer system on a standard weekly basis.

Marlon C. Smith

2

Professional experience, continued

Independence, Ohio

Customer Service Representative, - Revol Wireless October 2006to November

2008

* Handled and diplomatically resolved 100-500 inbound calls regarding

customer phone and service issues etc...

* Set up new accounts and made payments via the telephone.

* Provided troubleshooting assistance for customers' phone equipment.

* Accepted payments via the phone.

* Responsible for convincing 40 customers per month to switch to automatic

bill payment and consistently met quotas and developed excellent

communication skills.

* Upgraded customer's accounts on a regular basis.

* Provided accurate information on new upcoming services.

* Resolved customer issues quickly and effectively via the phone.

Cleveland, Ohio

Administrative Assistant/ Front Receptionist- Cleveland Public Library

Glenville Branch July 2003 to October 2006

* Discharged and charged patron material as well as order patron and

library material on a daily basis.

* Set up ward council meetings for the neighborhood on a monthly basis.

* Assisted in processing paychecks in the payroll department.

* Delegated assignments to a staff of 5 employees daily.

* Faxed, filed, copied and organized confidential paperwork.

* Proofread memos given by supervisor.

* Supervised clerical duties including but not limited to typing,

reception, and duplicating.

* Analyzed and maintained department files on a daily basis.

* Assisted patrons with computer use such as internet, word, excel,

email and resumes.

* Received, sign, and distributed mail and packages.

* Scheduled appointments using outlook

* Answered phones courteous and professional. (between 5-10 multiple lines)

PROFESSIONAL DEVELOPMENT

EDUCATION:

> East Technical High School H.S Diploma- 2003

AWARDS

> Employee of the month- Cleveland Public Library

> Perfect Attendance- Revol

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