Customer Service Data Entry

Location:

Posted:

August 13, 2010

Karen Gannon

Fort Myers, FL 33905

Objective

To secure a position with a facility that utilizes job opportunity to

Promote individual opportunity and professional growth while making

positive contributions to the organization.

Experience

Quill Corp; Lincolnshire, IL 12/05 - 1/29/10

Customer Relations/Admin

Send and receive proofs from customers as well as vendors, follow up with

customers regarding proofs and approvals. Update orders send faxes, daily

shipping reports, old order report update, follow up with vendors to get

ship dates. Track packages when necessary. Send samples from customers to

the printers, data entry. Bill out invoices from the vendors.

Medela, Inc; McHenry, IL - 11/92-5/04

Capital Equipment Asset Auditor

7/3/2000 - 5/7/2004

Audited customers and accounts of all serialized rental equipment. Managed

and updated detailed records. Issued debits/credits for lost/found

equipment. Worked with outside collection agency to recover unreturned

rental Equipment. Reconciled discrepancies. Data entry, UPS & FedEx

tracking.

Capital Equipment Support

11/11/1993 - 7/2/2000

Filed serialized equipment reports pertaining to a specific

customer/account. Placed orders for upgrades/replacements of older units to

newer units. Answered customer calls concerning audit of equipment. Backup

for customer service when needed. Data entry.

Receptionist

11/30/1992 - 11/10/1993

Answered switchboard phones. Sent and forwarded faxes/copies. Sorted

shipped orders. Greeted customers/visitors.

Education

McHenry High School, West Campus; McHenry, IL

General Course Diploma; June 1984.

Extensive computer classes in Microsoft Word, Excel, PowerPoint, Access and

Outlook.

References

Provided upon request.