Human Resources Management

Connie Decker

abkzz2@r.postjobfree.com

**** **** ****/*******, ** 38117 901-***-****

Targeting... Continued career growth in a position welcoming initiative

and creativity.

Offering... Solid background in establishing strong customer relations.

Proven ability to quickly make positive contribution.

Exceptional organizational skills; accustomed to mission-

critical responsibility.

EXPERIENCE HIGHLIGHTS

2008 COYOTE LOGISTICS, LLC/Memphis, TN

Destination Operations Representative

-Scheduled/managed intermodal shipments from rail origin to

destination; maintained heavy communication with vendors,

carriers, and drivers to meet strict delivery deadlines.

-Tracked/traced shipments to ensure timely delivery;

communicated scheduling deviations

to all parties; renegotiated contracts with customers and

vendors.

2005 - 2008 HILTON HOTELS CORP./Memphis, TN

Guest Assistance Specialist

-Created and monitored files in a contact center receiving

4500+ phone calls

and 12,000+ emails monthly and ensured guest issues/concerns

were timely addressed.

-Ensured response and resolution were within Brand Standards

for 10 Brands

totaling 2900 national and international hotels.

Achievements: Earned quarterly bonuses based on random guest surveys and

department criteria.

Often recognized by guests for service provided.

Established working relations with corporate entities and

management companies.

1990 - 2003 FEDERAL EXPRESS/Memphis, TN

Senior Cargo Claims Agent

-Determined liability and negotiated resolution of complex

claims.

-Interfaced with insurance carriers and attorneys regarding

cargo issues.

-Teamed with security on fraudulent claims.

-Assisted high profile/high volume customers with claims

process and billing issues.

Achievements: Served as Loss Prevention Quality Advisor; standardized

procedures

improving efficiency and reducing claim payouts.

Founding member of Cargo Claims Advisory; established

operations policy & procedure which improved

communication between management and employees.

Charter member of Intradepartmental Employee Recognition

Team.

Recipient of the Star Award and numerous Bravo Zulu's.

Hired as Claims Assistant and quickly earned more

responsibility.

EDUCATION UNIVERSITY OF MEMPHIS

MPA in Human Resources with emphasis on Adult Training,

1989

BA in Middle Eastern International Relations and History,

1986

Note: Experience prior to pursuing higher education - Mid-

South Advertising,

Show Director; Liberty Playing Card, Lead CSR; and The

Decker Co, Office Mgr.

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