Customer Service Administrative Assistant

Netoisha C. Williams

**** ******* ******, ********* ***, CHARLOTTE, NC 28273 ( 704/314-6400 (

Email: abkzyq@r.postjobfree.com

PROFESSIONAL PROFILE

RESULTS DRIVEN PROFESSIONAL WITH EXPERTISE IN INFORMATION GATHERING,

CUSTOMER RELATIONS, AND ACCOUNTING PRINCIPLES. ADEPT IN AUDIT,

PROCEDURAL, AND SECURITY POLICIES. PRACTICAL, ARTICULATE, AND

CREATIVE WITH PROVEN ABILITY TO RESOLVE DIFFICULT SITUATIONS AND

PROBLEMS.

Education

READING AREA COMMUNITY COLLEGE, READING, PA

AS in Business Administration, 1999

Experience

CHARLOTTE-MECKLENBURG SCHOOLS, CHARLOTTE, NC

HUMAN RESOURCES - COMPENSATION AND BENEFITS

BENEFITS COORDINATOR, 10/09 - 05/10

. MANAGED ALL LEAVE OF ABSENCES, WORKERS' COMPENSATION, SHORT-

TERM DISABILITY, LONG-TERM DISABILITY, RETIREMENT, AND

BENEFIT ELIGIBILITY.

. ADMINISTERED WORKERS' COMPENSATION CLAIMS INCLUDING

COORDINATING WITH THE EMPLOYEE, DEPARTMENT, PHYSICIAN, AND

ADJUSTER.

. ACTED AS PRIMARY LIAISON WITH ALL WORKERS' COMPENSATION

VENDORS.

. PROCESSED PAYROLL FOR EMPLOYEES ON LEAVE OF ABSENCE INCLUDING

DISABILITY AND WORKERS' COMPENSATION.

. RESEARCHED LEAVE RELATED PAY ISSUES AND PROCESS PAYROLL

CORRECTIONS AS NECESSARY.

. PROVIDED RETIREMENT INFORMATION TO ELIGIBLE EMPLOYEES AND

COUNSEL EMPLOYEES ON RETIREMENT OPTIONS.

. PROCESSED RETIREMENT FORMS AND SUBMIT TO THE TEACHERS' AND

STATE EMPLOYEES' RETIREMENT SYSTEM.

. PROVIDED SUPPORT TO THE CUSTOMER SERVICE CENTER FOR HIGH

LEVEL BENEFITS ISSUE RESOLUTION AND PROVIDE COUNSELING,

ADMINISTRATIVE, ANALYTICAL, AND CUSTOMER SERVICE SUPPORT FOR

THE COMPENSATION AND BENEFITS DEPARTMENT.

DEPARTMENT OF CORRECTION, CHARLOTTE, NC

DIVISION OF COMMUNITY CORRECTIONS - JUDICIAL DISTRICT 26

ADMINISTRATIVE ASSISTANT I, 04/09 - 10/09

. PROCESSED AND SCREENED EMPLOYMENT APPLICATIONS.

. PREPARED HIRING PACKAGES.

. FACILITATED THE INTERVIEW PROCESS.

. CONDUCTED NEW HIRE ORIENTATION.

. MAINTAINED POSITION HISTORY, EMPLOYEE MEDICAL, AND PERSONNEL

FILES.

. PROCESSED AND APPROVED FAMILY MEDICAL LEAVE REQUESTS AND ALL

OTHER LEAVE REQUESTS.

. WORKERS' COMPENSATION ADMINISTRATOR - PROCESSED ALL WORKERS'

COMPENSATION CLAIMS.

. PERFORMED PRE-EMPLOYMENT BACKGROUND CHECKS.

. PREFORMED EMPLOYMENT VERIFICATIONS.

. ASSISTED WITH EMPLOYEE INTERNAL INVESTIGATIONS AND

ADMINISTRATIVE ASSIGNMENTS.

. PROCESSED EMPLOYEE RESIGNATIONS AND TERMINATIONS.

OFFICE ASSISTANT IV, 05/07 - 4/09

. RESPONSIBLE FOR RECORDS MANAGEMENT.

. MAINTAINED TRAINING LOG FOR ALL PROBATION AND PAROLE

OFFICERS FOR MECKLENBURG COUNTY.

. RESPONSIBLE FOR STATE PROPERTY MANAGEMENT FOR THE DISTRICT.

. FACILITIES MANAGEMENT FOR 3 OFFICE LOCATIONS.

. RESPONSIBLE FOR RESETTING PASSWORDS FOR VARIOUS SYSTEMS

THROUGHOUT ENTIRE DISTRICT.

. PAID LAND LINE AND CELL PHONE BILLS FOR ENTIRE DISTRICT BY

THE ELECTRONIC BILLING (E-BILLING) SYSTEM.

. WORKERS' COMPENSATION ADMINISTRATOR - PROCESSED ALL

WORKERS' COMPENSATION CLAIMS.

. PROCESSED WORK ORDERS FOR COPIERS AND FAX MACHINES AND

ACTED AS LIAISON TO THE SERVICE VENDORS.

. HEALTH BENEFITS REPRESENTATIVE - ADVISED EMPLOYEES AND

DISTRIBUTED INFORMATION REGARDING BENEFITS, POLICIES, AND

PROCEDURES.

. PERFORMED BACKGROUND CHECKS.

. COORDINATED INTERNS AND VOLUNTEERS FOR PLACEMENT THROUGHOUT

DISTRICT.

. RESPONDED TO TELEPHONE INQUIRIES FROM THE GENERAL PUBLIC IN

ADDITION TO OTHER CRIMINAL JUSTICE AGENCIES.

. REVIEWED COMPLETED TASKS TO ENSURE ACCURACY AND INTEGRITY

OF INFORMATION.

. WORKED UNDER STRESSFUL CONDITIONS IN MEETING DAILY AND

MONTHLY DEADLINES.

. MAINTAINED CONFIDENTIALITY AND WORKED WELL INDEPENDENTLY.

CITY OF HIGH POINT, HIGH POINT, NC

HIGH POINT POLICE DEPARTMENT

POLICE INFORMATION TECHNICIAN, 10/04 - 05/07

. RECEIVED AND TRANSMITTED INFORMATION TO OFFICERS VIA POLICE

RADIO.

. Responded to telephone inquiries from general public in

addition to various law enforcement agencies.

. Answered questions and provided assistance to the walk-in

public.

. Trained and assisted subordinate technicians in the areas of

crime classification and report preparation.

. Used multiple computer monitors simultaneously.

. Researched and provided criminal background checks.

. Prioritized workload for maximum efficiency.

. Exercised independent judgment and quick decision-making.

. Exercised discretion in obtaining and handling confidential

information.

. Provided excellent customer service.

CITY OF HIGH POINT, HIGH POINT, NC

Customer Service Representative, 11/03 - 10/04

. Assisted customers in establishing new utility service

accounts, closing or transferring accounts and answered

questions regarding utility policy.

. Researched and corrected errors in customer accounts.

. Issued work orders to various city departments to take care of

citizen requests.

. Operated computer keyboard, typewriter, calculator, and other

standard office equipment.

. Performed routine clerical payment posting and check encoding

procedures.

CENTRAL CAROLINA BANK, SALISBURY, NC

Teller, 08/02 - 06/03

. Utilized interviewing techniques to analyze customer needs for

identifying bank offerings.

. Exercised appropriate cash handling and audit procedures.

. Processed financial and accounting transactions.

. Ensured fraud prevention by adhering to the security

procedures.

. Maintained a high-level of customer confidentiality and bank

information.

Technical/computer skills

Microsoft Office Suite (Outlook, Word, Excel, and Access),

Corel WordPerfect, CorVel - Caremc Website,

Computer Aided Dispatch (CAD), Pistol (Police Records Management

System), P2P (Police to Police).

CERTIFICATIONS

DCI certified for NCIC (National Crime Information Center).

Notary Public

HONORS

Certificate of Appreciation by the Department of Correction

Letter of Commendation by the Chief of High Point Police

Department

Honors for Excellence Award in Customer Service by the City of

High Point

Best of the Best CCB Teller Incentive for Speed and Accuracy

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