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Customer Service Quality Assurance

Location:
Gulfport, MS, 39501
Posted:
September 19, 2010

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Resume:

Milton D. Murphy

**** **** ******

Gulfport, MS *9501

228-***-****

abkzy0@r.postjobfree.com

SUMMARY

Over 15 years experience with all facets of business management and

operations, underscored by 15+ years of simultaneous Freelance Paralegal

experience, as well as that of a mechanically inclined office equipment

technician and certified electricians assistant. Strong computer,

communication and organizational skills. Innovative, cutting-edge,

analytical approach to problem solving that gets it right the first time.

Positive attitude with strong interpersonal and motivational management

skills. An innate ability to train and manage subordinates, as well as a

dedicated team player. A results-driven achiever who takes the initiative

to do that which is necessary to complete projects on time, under budget

and with optimal quality and precision. A loyal company advocate with a

healthy understanding of the bottom line and the need to meet or exceed the

clients/customers expectations.

SIGNIFICANT EXPERIENCE

2009 - Present

Merchandising Account Specialist

Spar Merchandising Group, Inc.

Tarrytown, NY 10591

* Erect Gondolas and end-cap displays, as well as performing POG resets

and item cut-ins.

* Process the receipt and return of product, along with the routine

display of back-stock on shelves.

* Conduct inventory and product replenishment, as well as promoting new

items to store mgt.

* Operate as qusi manufactures' representative by periodically training

entry level merchandisers and conducting in-store audits to insure

compliance with marketing objectives.

1990 - 2005

Owner Operator (CEO)

Coastal Toner & Service, Inc.

D'Iberville, MS 39532

* Founded business and authored the company's corporate charter, by-laws

and policies, as well as customer service contracts, product warranties,

etc.

* Responsible for overall operations and administration of copier / fax /

printer Parts, Supplies & Service Company, (e.g. public relations; sales;

marketing; purchasing and inventory; logistics; research and development;

human resources; quality assurance; customer service; finance and

accounting; collections; taxes, etc.).

* Designed, engineered and implemented facilities for re-manufacturing

toner, developer and photoconductor units for document imaging equipment

which became highly lucrative product line comprising 35% of annual sales.

* Secured key service contracts with three major coastal military

installations.

* Assimilated vendor raw material, part and supply database for efficient,

cost effective procurement and inventory control, so as to simultaneously

cut cost, increase profits and maintain competitive wholesale / retail

pricing.

* Designed, optimized and promoted corporate internet e-commerce website,

increasing revenues by 40% within one year.

* As Lead Technician, developed in-house training videos and hands-on

technician training techniques to reduce employee training time / cost and

maintain cutting edge customer service.

* As IT Professional, supervised all software installation, integration

and analysis.

* Conducted internal audit review and analysis of all financial records,

(e.g. logistics cost; payroll; accounts receivable; accounts payable;

finance; taxes, etc.).

* Initiated and successfully pursued to conclusion all breached contract

litigation in behalf of company.

1985 - 1990

General Manager

National Cost Savers Corp.

Ocean Springs, MS 39564

* Assisted with initial business plan and start-up, thereafter managing

overall day-to-day operations of the members-only Wholesale Buying Service.

* Designed and implemented an efficient tracking system for locating and

establishing vendor accounts from which to procure over 3 million wholesale

products for our member customers.

* Supervised and motivated 20 Sales Professionals, 10 Telemarketers and 3

Purchasing Agents.

* Authored the company's corporate charter, by-laws, policies, contracts,

etc.

as well as aggressively litigating all breached contract complaints in

behalf of the company, reducing the uncollected accounts receivable balance

by 93%.

1989 - 2010

Freelance Paralegal / Legal Assistant

Emphasis in Criminal Defense; Civil Rights; Divorce and Collections.

D'Iberville, MS 39532

* Conduct in-depth legal research. Draft extensive legal briefs,

complaints, motions, contracts, etc.

* Analyze and prepare evidence for presentation at trial, as well as

analyzing trial transcripts for preparation of appellant review.

OTHER EXPERIENCE

Warehouse / Inventory Clerk

Memorial Hospital

Gulfport, MS 39502

* Stock and record inventory of all medical supplies utilized by the

hospital on a day-to-day basis.

Merchandiser

Winn Dixie Food Stores

D'Iberville, MS 39532

* Stock general merchandise on shelves for retail sale.

Factory Assembly Line Die-Setter/Quality Assurance

Arvin Automotive (Muffler Division)

Monticello, AR 71646

* Conducted change-over of muffler factory assembly-line fabrication dies

so as to run mass production of each different type of automotive exhaust

system ordered by Ford Motor Co.

* Conducted test runs on each piece of machinery to insure production of

parts necessary to meet manufacturers' quality control standards.

Carpentry and Auto Mechanics

* A motor-head growing up, I can easily rebuild an engine.

* Through volunteer work and practical experience, I can re-build a home.

COMPUTER SOFTWARE PROFICIENCY

MS Office 2003/2007

MS FrontPage 2003

Windows XP Pro

QuickBooks Pro 2009

Adobe Photoshop

Adobe Acrobat PDF / Reader

Other Specialty Programs

EDUCATION

Bachelor of Science Degree - Political Science.

William Carry Collage, Gulfport, MS 39501

Associates Degree - Paralegal Studies with a Pre-Law option.

Jeff Davis Jr. Collage, Gulfport, MS 30501

NCCER Certified Electricians Assistant

(National Center for Construction Education and Research)

Training-U Industrial Electricians Assistant Trade School

(Blueprint reading; Conduit installation; Switch wiring, etc.)

OSHA Safety Certified [10 hour]

American Red Cross

CPR Certified (Adult, Child and Infant)

SALARY

Negotiable, based upon my qualifications, experience and the needs of my

employer.

PERSONAL

By nature, a resume is only a brief summary of my qualifications. Thus, I

ask that you do not assess my credentials merely by the resume alone and I

invite you to view the photo and Virtual Interview I have posted under the

"Q&A" tab of my web based portfolio at:

http://www.careermag.com/18379559-rfd



Contact this candidate