Customer Service Administrator

Michele McBride

*** * *** ******, *** *E Bronx, NY

10454

Home: 718-***-**** Cell:

646-***-****

***************@*********.***

OBJECTIVE: To obtain a position where my skills, experience and abilities

will be

used as asset to the organization and provide an

opportunity for growth.

EMPLOYMENT:

02/09-Present Amalgamated Life Insurance

White Plains, NY

Account Receivables (Temp)

. Up dating cash ledger

. Preparing billing invoice

. Applying Cash Receipts

. Reconciliation monthly cash receipts

. Cleaning up aged items on the AR Report

11/08-12/08 Federal Reserve Bank

Rutherford, NJ

Cash Verification Operator(Temp)

. Responsible for checking cash that comes in from

various banks

. Researching for counterfeits

03/08-07/08 Societe Generale

Jersey City, NJ

Securities Administrator (Temp)

. Researching income collections and cleaning up

current and past account payables and receivables

08/06-03/08 Bank Of New York

Brooklyn, NY

Securities Administrator

. Responsible for variable rate servicing, reconciling

outstanding accounts payable/receivables.

Processing of claims and responding to clients

inquiries, update and enter data daily

. Posting muni payments, P & I payment to clients

account

. Send pins inquiry to DTC

. Making sure the securities data base is correct

08/05-08/06 Amalgamated Bank

New York, NY

Securities Administrator

. Responsible for the reconcilement of DTC payments, P

& I payments, fixed income, CMO payments, dividend

and foreign securities

. Foreign & Domestic Income Reconcilement

. Handling foreign & domestic dividend reinvestments

for corporate companyMonitoring all US Treasury

issue, GNMA/II, FNMA, FHLMC mortgages. Balancing and

research income collections posting current account

payables and receivables

02/05-06/05 Homesite Insurance Company

White Plains, NY

Customer Service Rep (Temp)

Call Center

. Processing billing payments and claims

. Modifications to policy holders information (such

as name or address change, effective dates and

adding/deleting mortgage information)

03/89-09/04 Mizuho Trust & Banking Company

New York, NY

Securities Administrator

. Responsible for the reconcilement of DTC

payments, P & I payments, fixed income, CMO

payment, dividend and foreign securities

. Processing Drip Payments to clients.

. Foreign & domestic settlement/ dividend

reconcilement

. Responsibilities includes processing settlements

for DTC, Fed wire, Euro Clear, and reconcile

transaction

. Handling foreign & domestic dividend reinvestment

for corporate company.

. Monitoring all US Treasury issue, GNMA/II, FNMA,

FHLMC mortgages

. Balancing and researching income transaction

. Receiving and delivering trades thru DTC and Fed

systems

. Posting settled trades

. Confirming and matching DTC and Fed trades

. Setting up new DTC/Fed securities

QUALIFICATIONS:

Skilled in the following

Programs:

. Oracle / QuickBooks

. Microsoft Word/Excel

. Bony System

. Global Plus/DTC terminal/PBS system

SKILLS:

. Processing income collections and account

payables and receivables

. Cleaning up current and past payables and

receivables

. Reconciling currency at the end of the shift

EDUCATION:

04/10-President Monroe College

Bronx, NY

Pursuing Associates Degree

Medical Administration

08/02-10/03 Robert's Business Institute

New York, NY

Certified Medical

Biller/Coder (CBSC)

09/87-03/89 Katherine Gibbs School

New York, NY

Certificate / Typing/Computer

Operations

REFERENCES: To be furnished upon request

Contact this candidate