LIMAY E. MOCK CHEW

P.O. BOX ******

LANAI CITY, HAWAII 96763

CELL: 808-***-**** or 808-***-****

E-MAIL: abkzxk@r.postjobfree.com

OBJECTIVE:

An Accountant position in Finance Division within the

hospitality/hotel industry.

EDUCATION:

2010 - Current Maui Community College Lanai

City, Hawaii

Major: Accounting

. Certificate of Achievements

1993-1995 Leeward Community College Pearl City, Hawaii

Major: Teacher

. Liberals

1989-1993 Lanai High & Elementary School Lanai City, Hawaii

Honors Diploma

. Graduated Cum Laude

WORK EXPERIENCE:

March 1995/Jan. 2006-Present Four Seasons Resorts Lana'i,

Lanai City, HI

Castle & Cooke Resorts, LLC

Resort Assistant Manager: February 2010 - Present

. Manages the staff at the Front Desk, Concierge, Bell Staff

and PBX. Interviews, trains and schedules the staff.

Conducts Performance Evaluations and discipline staff when

needed.

. Coordinates arrivals, departures and billing requirements

with Salesand Catering Department. Blocks rooms for

arrivals and ensures any discrepancies are resolved.

Reviews daily arrivals to ensure proper handling of Special

Attention Guests, Return Guests, and Groups.

. Assures that all financial and credit procedures are

followed. Follows up on credit problems with Credit

Manager. Reviews all paid-outs, rebates, Petty Cash

disbursement and Direct Billings. Checks cashier's work at

end of shift to ensure all transactions is reconciled with

proper approvals and endorsements.

. Take action in all matters related to the safety, security,

satisfaction and well being of hotel guests and employees

when senior managers are not available. Responds swiftly

and effectively in any hotel emergency or safety situation.

. Resolves customer complaints from all areas of the hotel,

handling all guest interactions with the highest level of

hospitality and professionalism, accommodating special

requests whenever possible; assists customers in all

inquiries in connection with hotel services, hours of

operations, key hotel personnel, in-house events,

directions, etc. Responds to all guest requests in an

accurate and timely manner. Interaction with guest will be

in person and by phone.

. Checks guest in and out in an efficient and friendly

manner, using guest name whenever possible. Assures that

guest is assigned type of room requested and the correct

rate is charged. Arranges for luggage to be delivered to

guest room. Issues correct keys to the guest. Checks out

guest at end of stay. Ascertain guest satisfaction,

collects, keys, posts late charges and presents bill to

guest. Settles bill accurately through credit card or cash

transaction.

. Utilizes a variety of computer systems to check guests in

and out, run daily reports and select and block rooms for

arriving guests.

. Compiles with Four Seasons Standards of Conduct as set

forth in Empact.

. Works harmoniously and professionally with co-workers and

supervisors.

. Accepts reservations, changes and cancellations in the

absence of Reservations Department Staff. Can answer guest

called and direct them appropriate in the absence of a

Communications Operator.

. Assists with responsibilities and duties in the absence of

or due to heavy volume in the areas of the Concierge, Bell

Staff, Business Center, and lobby coverage.

. Provides basic trouble-shooting support for in-room

services such as internet, TV movies, games, and Web

service.

. Works closely with Bell Staff to ensure smooth handling of

guest luggage, deliveries and special requests.

Assistant Laundry Manager: January 2006 - February 2010

. Assist with the total operation of a resort Laundry.

. Ensure daily reports such as laundry's poundage & man per

hour as well as valet's productivity and the administrative

work are completed.

. Edit employee's payroll/timesaver on a daily basis and

ensure bi-weekly payroll packet is submitted to Accounting.

. Assist laundry manager with purchase orders/requisitions

for laundry and valet chemicals, operating supplies,

linens, terries, and employees uniforms.

. Assist laundry manager with annual budgeting process,

monthly profit and loss reports, weekly scheduling, labor

meetings, linens monthly inventory, uniforms quarterly

inventory, and other projects assigned.

. Work closely with the Director of Engineer as well as the

assigned laundry engineers relating to machineries

issues/concerns.

. Performs other duties assigned by my direct manager, the

Director of Rooms or General Manager.

Assistant Island Transportation Manager: July 2005 - January

2006

. Assist with the total operation of the island's

transportations need.

. Ensure proper billing paperwork for group or individual

guests are submitted to accounting and or their designated

hotel accommodation.

. Ensure administrative work, finalizing the daily shuttle

schedule and proper issuing of bus assignment to the

drivers must be completed.

. Assist transportation manager with weekly scheduling,

monthly office or drivers supplies requisitioning,

scheduling appointments for drivers with expired PUC or CDL

license, scheduling expired vehicles/shuttle safety checks

and preventative maintenance service and oversee the daily

driver's vehicle inspection report.

. Performs other duties assigned by the Director of

Transportation.

Restaurant Manager: Nov. 2002 - Oct. 2004

. Responsible for the total operation of a resort dining

room/outlet.

. Ensures that quality standards of service and food

presentation are maintained.

. Conduct individual and business affairs in the highest

ethical and legal fashion.

. Establish and contribute to supportive, creative,

enthusiastic and cooperative working environment for all.

. Develop specific objectives, performance standards and

individual development plans for all personnel.

. Responsible for regularly providing progress with each

person.

. Build strong communications links with supervisors, peers

and employees.

. Comply with all company policies and standards.

Front Desk Cashier & Receptionist/Concierge:

Oct. 2004 - July 2005; Sept. 2000 - Nov. 2002

. Responsible for performing cashiering, guest check in and

out, and other related guest services at the Front Desk.

. Knowledge of all promotions, packages and events that are

offered at the hotel.

. Maintain guest's records, balance cashier's audit, cash

drops, checked out with balance, credit alert and room

analysis reports.

. Welcome and greet all arriving guests.

. Assist guests with check in, providing tour of the property

and escorting them to their rooms.

. Provide first class service, individualized assistance and

sincere hospitality to guests.

. Uphold a total commitment to guest satisfaction.

. Provide guests with hotel information on facilities service

and island point of interests.

. Suggested and confirmed guest activities, providing

reference materials and information on restaurants,

shopping, transportation and activities.

Retail Gift Shop Attendant: May 1997 - Sept. 2000

. Provide friendly, knowledgeable, prompt sales service to

all guests and customers.

. Conscientiously stocks, displays and cleans shop.

. Perform cash register, opening and closing procedures in

keeping with company policies and procedures.

. Take daily inventory of all incoming and outgoing

merchandise as well as monthly.

Food & Beverage Hostess: Mar. 1995 - May 1997

. Greet and seat guests in a professional and gracious manner

displaying friendliness and cooperativeness.

. Organize restaurant reservations and assists in servicing

guest requests.

. Familiar with the operation and service of the hotel,

menus, daily specials and with duties of the servers and

service attendants.

2005 to 2006 Lanai High & Elementary School Lanai City,

HI

Educational Assistant: 2005 - 2006

. Provide reinforcement and repetitive drill activities in

accordance with the Individualized Educational Plan (IEP).

. Assist students with drill/practice activities and provides

support activities as needed by the students. Provide

appropriate corrections and/or clarification.

. Follow through with IEP determined individual student

behavior management plans as directed by the classroom

teacher by using appropriate behavior management

techniques.

. Report observations on student progress, learning behavior,

instructional needs, etc. to the teacher or therapist upon

request. May make recommendations as to follow-up

activities and the need for further assistance to the

student.

. Instruct students in the development of appropriate social

behaviors and self help/basic life skills.

. Conduct other direct instructional activities as planned

and prescribed by the teacher.

. Participate in parent-teacher conferences, if requested, by

providing input on student performance, progress, behavior,

etc., as observed during school activities.

. Record and maintain student progress through observations

and other evaluation activities. Discuss student progress

with classroom teacher and/or professional(s).

. Instruct/assist students with personal care, cleanliness

and other life skills (i.e., to use bathroom clean up after

toileting accidents, change clothing when necessary, etc.)

COMPUTER SKILLS:

Microsoft Word, Microsoft Excel, Microsoft PowerPoint,

Microsoft Outlook, Ten key operations

Contact this candidate