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Manager Customer Service

Location:
West Jordan, UT, 84081
Posted:
September 07, 2010

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Resume:

Kathleen Bateman

**** ******** ****

West Jordan, Utah 84081

Home-801-***-****

Cell- 801-***-****

Email- abkzwy@r.postjobfree.com

Objective: The job will be accomplished in a timely and organized manner.

Expand my knowledge and experience to be a versatile and valuable

employee

Qualifications:

Contributions are very beneficial because of diverse responsibilities

and ability to make informed and accurate decisions and work

productively under pressure

. muti-task, problem solver, cause and effect, evaluating, negotiating

pricing and lead-time.

AR/AP reconcile, overpay-short pay

. Assist in all steps of the order process including but not limited to

placing, processing and tracking of orders, as well as processing

returns, refunds and exchanges resolving problems;

. Eliminate excess and obsolete inventory

. Shipping and receiving

. Inventory control, cycle counts, and reconciliation

. Collect data on sell-thru, by chain, store, and sales rep.

QuickBooks, CRM, Fishbowl, Oracle, Mas 90,

Office 2007, Word, Excel, Office Works, MRP,

Accounting and Inventory Software

Experience:

10/12/09-5/3/2010 BC Technical Inc. Account Manager

Manage Field Service Engineers, Customers and 3rd

party accounts needing service and or parts to repair medical

equipment. Schedule and update accounts preventative maintenance,

contracts and other issues as needed. Parts orders, sales orders,

open order reports

5/2007-5/2009 NuPackaging Inc. Office Manager

Set up and maintain all files AR/AP, Employees,

Customers and Vendors.

AR/AP reconcile, overpay-short pay, evaluates

vendors, negotiate pricing

and lead-time. Responsible for timely and accurate process

of accounts.

Reviews all invoices for appropriate documentation prior

to payment and or

posting of payments. Maintains payroll information by

collecting,

calculating, entering data. Observant to details required

for customer jobs.

Sending out monthly statements reconcile bank statements,

create and

manage excel spreadsheets. Process credit memos and

debit memos.

Research customer short pays. Inventory control-general office

experience,

Customer service skills, communicator, well organized,

dedicated and committed

5/2005-4/2007 Mountain View Marketing Category Manager/ Senior

Buyer

Project management planning and scheduling, promotions, programs,

boosters, schematic, price book, generate purchase orders and

distributions, expedite product for delivery, evaluate vendor

relations, products, and negotiate pricing and deliveries.

Negotiate production and shipping schedule

10/2002-4/2005 South Towne Surgery Center Material Management

Specialist

Supply management, generate purchase orders and expedite product

for delivery,

forecasting, patient charges, receiving, shipping, RMA's,

evaluation units. Inventory

control, cycle count, semi annual audits. Safety stock, evaluate

vendor's product,

pricing and deliveries.

1/2001-5/2001 Sanmina Buyer

Negotiate pricing and delivery with vendors to meet our internal

due dates, posting, scheduling/forecasting, cycle count. Generate

Purchase Orders and expedite product for delivery

8/1997-12/2000 Alta Technology /Linux NetworX Purchasing Manager

Supply management-scheduling and inventory control RMA~ control-

primary vendors, pricing, lead-times, safety stock categorize by

part numbers-raw material, machined, painted, sub-assemblies, final

assemblies

11/1990-7/1997 Iomed / Motion Control Lead /

Supervisor

Oversaw the planning, forecasting, production, shipping and

receiving of all

sub-assemblies, raw materials and the

Utah Artificial Arm



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