Customer Service Sales

April Harrison

**** ********* ******

Birmingham, AL 35243

Email: abkzwt@r.postjobfree.com

Home: 205-***-**** Cell: 205-***-****

EXECUTIVE CAREER PROFILE

General Management / Strategic Planning & Growth / Performance

Reengineering Profit Revitalization / Marketing & New Business Development

/ P & L Management / Multi-State Operations

Over 10 years management experience. Expertise in building, revitalizing

and/or optimizing a company's organizational infrastructure, products

technologies, processes and measurement systems. Delivered strong and

sustainable operating, financial and service gains through building new and

existing markets. Launched start up ventures in multi-state markets while

revitalizing non-performing operations throughout the Southern US

marketplace.

PROFESSIONAL EXPERIENCE:

Elwood Staffing

2009 to Present

Area Manager

Birmingham, Tuscaloosa and Huntsville

Responsible for Business Development, Marketing Initiatives, Staff

Development and managing Profit & Loss Statements in order to drive the

desired results.

. Increased customer and prospect base by 28%

. Developed business plan for expansion into Tuscaloosa market

. Re-aligned internal teams to drive optimum results

American Heart Association

2007 to 2009

Vice President, Metro Birmingham

Top local Executive with responsibility for Major Development Fundraising

Initiatives to drive $2.2M in Corporate and Individual Patron support of

the AHA Mission. Management responsibility of Development team and oversee

17 total staff members and overall budget for Birmingham Metro Office.

Responsibilities include but are not limited to

. Maintain status as #1 in U.S. by Metro Size $1M Heart Ball

. Volunteer Management of top tier, CEO Level relationships

. Management and Stewardship of Board of Directors

. Staff Development and Succession

. Finance and Business Operations

Adecco Employment Services 1992 to 2007

(International HR Solution Company with 2007 Revenues exceeding 17 billion)

Area Vice President

AL/MS/LA Area 2001- 2007

Senior Executive with strategic planning, market planning/analysis, new

market/new business development, account relationship management, field

team leadership and

P & L responsibility for a 45 person, three state region generating over

$20 million in revenue.

. Consistently in top 2 in the Southern Mid South Region in Profit

and Gross Margin percentage.

. Realigned market plan & refocused sales team to increase sales

revenues within 7 branch offices located within a three state

radius in the Southern US marketplace.

. Reversed declining sales and profit trends increased sales results

during the integration of a major merger and system conversion.

. Grew sales from $14M to $25M in less than three years by increasing

sales force productivity through focused sales plans, new company

acquisition and focusing on "Return on Sales".

. Consistently negotiated and implemented multi-million dollar

staffing contracts with Fortune 500 companies.

. Created new operational procedures within existing client base to

increase customer satisfaction.

. Implemented new sales strategies to accommodate changing marking

conditions.

. Developed strategy and implemented bold plans to open new markets

to capitalize on different business lines.

Area Manager, Central Alabama Area

2000-2001

Promoted from Branch Manager to create and implement a complete market

turnaround. Challenge to build and strengthen the corporation's sales,

business development and account management organization to accelerate

revenue growth, solidify existing customer relationships and expand into

new business markets. Directed and retrained a staff of 20 sales and

customer service personnel at 4 branch locations throughout the Alabama

area.

Branch Manager

Birmingham, Alabama 1999

Promoted to increase operating results in the Southern Birmingham market.

Responsible for delivering the largest Profit Margins in this business

unit's history, with YTD profits exceeding $300,000. Challenged to meet

and exceed sales budget while maintaining excellent service delivery to

existing clients. Develop, implement and submit annual marketing strategies

and programs for designated territories. Developed prospect list and sales

call planning for new territories. Motivated and trained new marketing

representatives to successful close multiple staffing clients.

On-Site Manager

1994-1998

The Southern Company

Birmingham, Alabama

Promoted to manage our staffing partnership with The Southern Company.

Responsible for order fulfillment, customer service and expansion sales

growth for the largest clerical partnership in the Mid-South Region.

Executive Recruiter

1992-1993

Birmingham, Alabama

Responsible for managing recruiting activities to secure order fulfillment

requirements, customer service, ISO 9000 standards for operational

procedures and customer relations.

Community Activities

Member of Mountain Chapel Methodist Church

Member of Vestavia Hills School System PTA

Member of Birmingham Society of Human Resources

Member of Birmingham Business Alliance

Education

University of Alabama- BS degree 1986

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