Customer Service Training

*** *** *** 205-***-**** *******@*****.***

Pleasant Grove, Al 35127 205-***-****

MARK D. OZLEY

Objective Journeyman Lineman/Service Installer with multi-level

experience seeking employment that will utilize my skills and knowledge in

the workplace.

Summary of June 18,1990- June17,2009 Alabama Power Company

Birmingham, Alabama

Qualifications Local Operations Lineman/Journeyman Lineman

Locating trouble, installation of

service/Line construction

Education 1982-1987 Tarrant High School Tarrant City, AL

1987-1989 Alabama Southern Jr.

College

Monroeville,

Alabama

Diploma received from Tarrant High School

Professional Internal training courses completed:

Education

2009

. DOT Materials Trade Exemption

2008

. Medical & Exposure Rec. Access

. PD-Dist Gloving Review (APC)

. JELCO Train-the-Trainer

. BUCKINGHAM Train-the-Trainer

2006

. Temporary Switches

. Load Pickup Devices

. APC

2005

. Defensive Driving

. Code of Ethics/Employees

. Hearing Conservation

. HAZCOM Awareness

. Hazard Recognition

. Back Injury Prevention Program

. PD-Excavation, Trenc,Shor (APC)

. Attitude

2004

. Tools Proper Selection

. Minimum Approach Distance

. PD-Temp Grounding Distribution

. Emergency Action & Fire Prevention

. Distribution Automation

. Spill Response Refresher

. Medical & Exposure Rec. Access

. Hours of Service Training

. HAZCOM Awareness

. APC

. Drive to Prevent Vehicle Accident

2003

. SoCo Electronic Comm. Policy

. SoCo Code of Ethics Training

. Respirator User

. Personal Protective Equipment

. Drivers License Policy & Overview (Current CDL

Holder)

. Powered Industrial Trucks

. Materials Handling review

. Job Hazard Analysis

. Electrical Hazards

2002

. Use & Care of Rubber Gloves

. Fall Prevention

. Altec AA Load Operator Training

. Electronic Communication Training

. Driving CMVs Defensively

2001

. Grounding- Trans Temp Protect

. Power Delivery Puller/Tensioner

. Ladder Familiarization

. Basic Underground

. BIPP Refresher

1999

. Awareness Corp Comp Training

. Ethics...Southern Style

. Accel Lineman

. Electronic Meters

1998

. SH Manual Revisions

. DOT Pretrip Inspc/Review

1997

. SH 4 Hour Combined FA/CPR/BBP

1996

. Emergency Action Plan

. Back Injury Prevention Program

. Fire Resistant Clothing

1995

. Work Zone Traffic Control

. Hazardous Material Training

. Pole Climbing

1994

. Hazardous Core Training

. Personal Protective Equipment

. Spill Prev. Ctrl. & Countermea

. Confined Spaces Training

. Personal Leadership-Covey 7 Habits

. Training 4kV-35kV Gloving II

. DOT Hazardous Material Training

. Fleet Vehicle In service(D1000)

1993

. PD-Level 1 Formal Training (APC)

. Field Ambassador

Yearly Renewed -Hearing Conservation

Certifications -Respirator User

-First Aid, CPR & BBP

-Pole Top & Aerial Rescue

-Fire Portable Extinguishers

-Vehicle In Service

-Confined Space Awareness, Rescue and Entry

-Blood borne Pathogens Awareness

Professional 1993-2009 Alabama Power Company Birmingham, AL

Experience

-Local Open Lineman 2008-2009

. Locate trouble calls

. Restore as possible

. Install services

. Climb poles

. Customer service skills

-Lineman 2002-2008

. Line construction

. Running crews

. Changing lines

. Fixing trouble (broke poles, falling lines, switching)

. Climb poles

. Experienced in energized line work

-Apprentice Lineman 1999-2002

. Training Position

. Climb poles

-Helper General 1990-1999

. Training Position.

. Climb poles

Professional 1993-2009 Local Union 841 Birmingham, AL

Memberships President: Casey Shelton

Accreditations Power Delivery On-the-Job Trainer

Clean Safety Record Personal/Vehicle for 19 years

Awards received Multiple Safety Awards

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