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Manager Customer Service

Location:
Racine, WI, 53405
Posted:
August 26, 2010

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Resume:

velvetta hargrove **** Lathrop Avenue Racine, WI *3405

Phone: 262-***-**** (C) E-mail: abkzry@r.postjobfree.com

Strengths:

> Ability to perform more than one task simultaneously

> Computer proficient in Microsoft Word, Outlook, Excel, PowerPoint,

Benefits, HRIS and BERT

> High level of experience in confidentiality based positions

> Flexible and readily adapt to change

> Works well independently, meticulous to details

Professional Experience

P.A. Staffing Service, Inc. - West Allis, WI

On-Site Human Resources Recruiter/Account Manager

December 2006 - March 2009

> Medical manufacturing

> Production and Distribution

> FDA regulated facility

> Supervised and managed entire 2nd shift production, shipping &

receiving and packaging areas: including reviews, employee

recognition, continuous improvement using Lean methodology and

disciplinary action

> Created invoices for client billing

> Processed all time off requests, overtime sheets, insurance deductions

and reimbursements for employees

> Knowledge of GMP's, GDP's and ISO's

> Maintained compliance with companies SOP's

> Conducted annual OSHA and safety training plant wide

> Conduct investigations regarding safety incidents and misconduct

> Assisted employees with resume writing, cover letters, thank you

letters and interviewing skills

> Managed and prioritized task and projects with minimal supervision

> Processed payroll weekly for170 employees using Microsoft Access base

system

> Processed paperwork for employee benefits and address any issues

pertaining to worker's compensation, work restrictions and FMLA

> Ensured all open positions are filled with qualified personnel

> Designed and facilitated entire recruiting, screening, and selection

process - applications, reference checks, criminal background checks,

social security verifications, interviews, orientation, drug testing

and training

> Oversaw customer service of client by establishing a strong

relationship throughout all levels of management

> Networked within client organization and local communities to generate

referrals and source qualified candidates as needed

> Relationship building with employers and key personnel

> Created wellness programs for employee participation

> Developed expertise in understanding the client's business operations

and staffing needs

> Maintained accountability for production and quality metrics

> Produced reports and charts using existing metrics data

> Coordinated forum for employee roundtable to generate feedback

> Assisted in revising Employee Handbook and create new policies as

needed

> Conducted exit interviews, generated hire and termination letters

> Maintained accurate employee personnel and medical files

S.C. Johnson & Son, Inc. via Adecco & P.A. Staffing - Racine, WI

Administrative Assistant April 2005 -

December 2006

> Managed and prioritized task and projects with minimal supervision

> Managed number and logging system for F 608's approval for purchase of

raw materials

> Retrieved raw materials purchasing specifications from database

> Created correspondence to send to suppliers for bids

> Prepared monthly reports for Purchasing Manager

> Sorted and delivered incoming and outgoing mail

> Managed Outlook Calendar for Section Manager & Director of Diversity

> Processed expense reports

> Create database to monitor and maintain employee vacation, personal

choice days and sick time

> Coordinated and organized monthly department meetings off-site

Teambuilding retreat and celebrations

> Arranged hotel accommodations, travel, rental car and shuttle

> Managed non-inventory purchase orders, office supplies, machinery and

equipment

> Managed new employee arrangements

> Scheduled and coordinated meetings and teleconferences

> Scanned and processed various documents

> Composed letters, memoranda and other materials for department

> Backed-up for Executive Assistant and other Administrative staff in

their absence

> Created correspondence for internal and external candidates

> Researched companies Benchmark practices on Diversity for Director of

Diversity

> Coordinated interview schedules for external Sales positions

> Confirmed shuttle pick-up and drop-off of external candidates

St. Paul Child Development Center - Racine, WI

Administrator

May 1998 - March 2005

> Supervised a staff of 20 early childhood educators in a state licensed

childcare facility

> Created monthly meal plans for children

> Maintained accurate records of meals for state reimbursement

> Conducted yearly staff evaluations and determined merit increase

> Processed payroll

> Kept accurate records of personnel and children files

> Recruited, selected, interviewed all educators including: criminal

background checks, reference checks and certifications

> Conducted new hire orientation of staff including continuing

education, employee training and benefits

> Facilitated monthly staff meetings

> Created monthly reports for Board of Directors and provide

recommendations for changes as needed

> Conducted exit interviews

Racine Unified School District - Racine, WI

Educational Assistant October

1997 - July 1998

> Decreased truancy

> Increased attendance

> Improved home school communication

> Generated monthly reports as requested

> Answered phones, sorted and distributed mail

> Communicated absences to parents via email or phone

> Welcomed visitors and schedule tours

> Assisted students with college applications, financial aid, class

selections and major choices

Education

University of Wisconsin-Whitewater, Whitewater, WI

> B.A. - Speech Communication & Human Resource Management

REFERENCES AVAILABLE UPON REQUESTS



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