Service Technician

Charles M. Walters 843-***-****

** ********** **. **********, **. 29611

*********@*********.***

Hardware: PCs, laptops, printers, Blackberries and networks and various

test equipment

Software:Office 97-2007,Windows 2000, Lotus notes, Outlook, XP, Vista &

Windows 7.

Certifications:Comptia A+ and Network+, Dell DCSE, IBM certified, MCP

Windows 2000 and Server2003, MCDST Windows XP and MCITP Windows Vista.

6/2009 to 7/2009 Insight Global / Compucon Augusta, GA. & Aiken, SC.

Area

Upgrading and replacing of computers and scanners for Walmart pharmacies.

8/2009 to 10/2009 Smartsource, Inc. West Chicago, IL.

Upgrading, configuring and repair of laptops and thin clients and

installation of new cameras and Sprint wireless cards and Cisco VPN for

Jenny Craig centres in San Francisco bay area.

2/2009 to 5/2009 Kaiser Permanente South San Francisco and Oakland, Ca.

Installation of all computers, printers, fax machines, Verifone POS

machines, Xyloc, Bluetooth scanners, assembly of Carts on wheels and GCX

equipment for exam rooms and taking care of trouble tickets for new

employees for new Cancer Treatment Center in South San Francisco and new

Oakland Medical Office building.

5/2008 to 9/2008 Kaiser Permanente (Regional) Walnut Creek, Ca.

Deployment and service of 1800 Verifone POS credit card machines in

Northern California from San Jose to Sacramento to Novato.

9/2006 to 3/2008 Kaiser Permanente Walnut Creek, Ca.

Desktop support and refresh of all computers that are soon to go off lease

including backing up and restoring of all data and applications, and also

responsible for repairing all HP and Dell computers and printers that

failed. Helped maintain network of over 3000 computers in all areas of

hospital including emergency and operating rooms by doing tickets using

Remedy and by repairing and installing new PCs and printers.

11/2005 - 6/2006 Washington Mutual Card Services Pleasanton, Ca.

Imaging and loading of encryption software and deployment of Laptops and

Desktop and Laptop support.

3/2005 to 11/2005 Qualxserv Milpitas, Ca.

Onsite Repair of IBM and Dell Desktops, Laptops and Workstations.

1/2004 to 3/2005 Independent contractor for Comcast, First Line Solutions

and Computer Merchant/Smith Barney, Wells Fargo Online, and Milestone

Technologies including racking and unracking of servers.

10/2001 - 12/2003 AT&T Broadband /Comcast Fremont, Ca.

Installation and service of digital cable and high-speed internet services

including installing additional outlets and RF and Digital testing and

troubleshooting of cable, computer, internet or network related problems.

2000-2001 OHLONE COLLEGE Lab Technician Fremont, Ca.

Repair of desktop computers and networks for Cisco, A+ and Windows 2000

labs and completion of MCSE and Cisco CCNA classes.

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