Customer Service Manager

LAURA A. KREIGHBAUM

**** - **** ******, ***********, ** 49426 616-***-**** Email:

******@*****.***

SUMMARY OF QUALIFICATIONS

. Typing skills at 50 - 60 WPM

. Alpha-numeric data entry abilities tested at 10,000 SPH.

. Extensive experience in all areas of Customer Service.

. Dynamic manager experienced in leading change and generating team member

involvement.

. Dedicated with high standards, integrity, and drive to consistently

provide outstanding results.

. Self-motivated with strong interpersonal, communications, organization

and detail skills.

. Proficient in Microsoft Word, Excel, Yardi (Property Management

Software).

PROFESSIONAL EXPERIENCE

BLOOMFIELD TOWNHOMES LLC, Grand Rapids, Michigan 2005 - 2010

Townhome community of 200 homes.

Assistant Property Manager

. Assist Property Manager by maintaining daily, weekly and monthly status

reports, scheduling vendors and expediting the collection/eviction

process when necessary.

. Assisting Residents with various needs and planning resident activities.

. Showing and Leasing of homes, preparing all Move In and Move Out

paperwork.

SPEEDWAY SUPER AMERICA, Grand Rapids, Michigan 2003 - 2005

Associate Manager

. Directly supervised 10 establishing performance objectives and providing

performance feedback.

. Responsibilities included Purchasing, Inventory Control, balancing and

depositing of daily cash receipts as well as maintaining daily, weekly

and monthly sales reports

. Responsible for hiring and training of all new employees, generating

weekly work schedules, payroll preparation and processing.

HOBBY LOBBY, Grand Rapids, Michigan 2000 - 2003

Assistant Store Manager/Bookkeeper

. Responsible for balancing and depositing of daily cash receipts and

Accounts Payable.

. Responsible for creating and maintaining all daily, weekly and monthly

sales reports.

. Responsible for training of all new employees, generating weekly work

schedules, payroll preparation and processing.

. Managed the Custom Frame Department.

MARTIN'S SUPERMARKETS, Elkhart, Indiana 1998 - 2000

Assistant Customer Service Manager

. Managed and trained all cashiers, baggers and the Video Rental

Department.

TIARA MOTORCOACH CORPORATION, Elkhart, Indiana 1993 - 1995

Accounts Payable/Parts & Warranty Purchasing Manager

. Processed accounts payable and created Inventory Control Reports for

Purchasing.

. Promoted to Purchasing Manager of the Parts & Warranty Department where I

maintained inventory, managed personnel, assisted customer service,

created and maintained various reports, while managing the shipping and

receiving of warranty parts.

LAURA A. KREIGHBAUM

5758 - 36th Avenue, Hudsonville, MI 49426 616-***-**** Email:

******@*****.***

VELDMAN'S MARATHON, Mishawaka, Indiana 1990 - 1995

Owner/Operator

. Owned and operated a 3 Bay Full Service Marathon Station with 1 co-owner

and 10 hourly employees.

HANSEN COLLISION, Grand Rapids, Michigan 1987 - 1990

Office Manager

. Responsible for all aspects of the Front Office, greeting customers and

processing sales.

TEC APPRAISAL COMPANY, Grand Rapids, Michigan 1983 - 1987

Office Manager

. Responsible for all aspects of the Front Office and appraising vehicle

damages.

AFI TRUCK INSURANCE CO., Grand Rapids, Michigan 1981 - 1983

Clerical

. Prepared and processed all insurance applications.

EDUCATION AND CERTIFICATION

Fair Housing Laws

Leasing Techniques

SPEEDWAY: Managerial Computer Training

SPEEDWAY: Managerial & Human Resources Training

HOBBY LOBBY: Managerial & Human Resources Training

MARTIN'S SUPERMARKETS: Managerial & Human Resources Training

MARTIN'S SUPERMARKETS: Customer Service Training

MARATHON: Dealer Training

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