September *, ****

Trishia McEachern

**** **** *******, ***** *****

806-***-**** Cell

WORK HISTORY

April 2008 – To Current

Practice Administrator Ronnelle Burley, M.D.

**** **** **. ****e B Lubbock, Texas 79410

806-***-**** Providing full time Practice

Management in the Development of the practice of Ronnelle Burley from an MSO to a new level being independently physician owned practice.

This would involve establishing and developing guide lines and structuring of a practice that would require nurturing in the growth. In taking this

position I was mentored by an individual that stated this would be the longest and most trying to two years of my life. I would venture to say it

has been extremely rewarding, challenging and of great growth. This has been accomplished in less than two years. The practice a strong

vibrant patient based ob/gyn practice with great great growth potential for success now and continued in the future. The addition to the practice

came when the Nurse Practitioner was added as additional growth in the practice which substitutes financial growth when the physician is out of

the office in surgery. This practice required the development of new guidelines, credentialing with Insurance Companies and the determination

of fee schedules, discovery and evaluation of Billing Medical Software System, EMC Billing (Availity), processing of charge entry, payroll system,

fee schedules, practice guidelines within the Ronnelle Burley, M.D. Practice. Staffing became very important due to the benefit package being

evaluated by the guidelines of a private practice, HIPPA Guidelines to be followed with the practice and patient in mind, incorporating a

physician into the ownership of their practice. Researching other methods of reimbursement that would allow for development and growth of the

practice. Opening up the schedule for Friday am procedures that are typically performed in the hospital to a clinic setting.

The successful development of this practice and the stability in which it stands on is in the growth in the patient base it acquires. My goals have

been reached and accomplished.

June 2005 – April 2008

Practice Administrator Promoted to Director Physician

Network Services/Pediatric Associates of Lubbock 7501 Quaker Ave.

Lubbock, Texas 806-***-****

Position involved a rapidly growing pediatric group of 6 providers with physician diversity and specialty. The pediatric group of providers included

3 Pediatricians, 1 Pediatric/Adult Allergy/Immunologist, 1 Pediatric Behavioral Specialist with a NP. As each Provider practicing as an

independent with their own style and method of provisions of care with their own designated employees. Position involved creating an

atmosphere of trust and growth by providing individuality, feedback, coaching and recognition with each physician and employee. Promoting

teamwork within the diversified practices. Facilitating change by providing direction, support and communication. Instilling the values of PNS as

TEAMWORK, RESPECT, ATTITUDE, CONFIDENTIALITY AND KINDNESS. Leadership, responsibilities and accomplishments as cost savings

in all aspects of practice management. Implementation cost saving measures in staffing and creative techniques in equipment acquisitions.

Assuming additional responsibility of management and maintenance of the entire KingsPark building. Additional accomplishments reduction of

pharmacy/immunization expense, developing and tracking mechanism to manage and report reimbursement by payor and by code for lab,

radiology, and other important factors and procedures, measurements of patient flow statistics to enable maximize patient satisfaction during the

peak season with reduced waiting room space and stabilization of revenue streams intact. Working with the Texas Careers Program in

developing and promoting the mentorship program for MOS’s and MA’s as a resource within the organization building skill sets and

implementing skill sets within specified specialties. Developing and enhancing the NP’s practice with cost effective measures. Supervision of

all daily operations, evaluation of financial accountability of each performing provider, accounts receivable, staffing accountability and

adequacy, development of various reimbursement with enhancements, community services, measurements with preparation and control.

Promoted to Director. This would involve Management and Development of MSO Practices (Ronnelle Burley, M.D.), Management of the

Building and continued Practice Management of the Pediatric Group and Subspecialities.

Physicians: Douglas Klepper, M.D., Nawal Zeitouni, M.D., Rodney Couch, M.D., Talusan Garcia, M.D., Karen Rodgers, M.D., Gwen Wood, NP.,

CEO/PNS Paul Acreman Reason for Leaving: Internal Transfer /To

focus and provide full time Practice Management to the development of the practice from a MSO to a new level being an independent physician

owned practice.

February 2004 – June 2005

Business Administrator Scott Dentistry

3233 63rd st.

Lubbock, Texas 79414

806-***-****

Position includes day to day operations and accountability of the dental environment where quality dental services may be delivered.

Communicating with staff, patients and physician regarding the immediate needs of the patient and full mouth rehab. Managing the operations

of the practice and enhancing revenue as the treatment coordinator/financial advisor. Showing accountability in the accounts receivable area at

collections 106%. Developing the hygiene area and establishing patient protocols. Reviewing operations and enhancing with performance

measurements for growth of practice.

Reason for Leaving: Still employed. My area of expertise is medical and I have the strong desire to return and be part of growing change. To be

a team player with the organization, physician and patient, to be challenged, busy and make a difference.

Reason for Leaving: Afforded the opportunity to manage a Pediatric Practice with six providers and approximately 25 plus employees. To

develop my skills and enhance the organization.

April 2000 – January 2004

Director, CMG Pediatrics (Name Change w/Promotion) Covenant Medical

Group/Covenant Health Systems

3606 21st.

Lubbock, Texas 79410

806-***-****

Position includes day to day accountability of an environment where quality

services may be delivered. Assuring professional, regulatory, and legal

requirements are met. Communicate with patients, staff and physicians regarding care

issues. Create opportunities for staff and physicians to participate in committees,

projects/continue quality improvement initiatives. Practice start up and

development. Common issue resolution across practices. Review accounts

receivable, financial and performance measurement reports with physicians.

Identify practice opportunities and threats. Consolidating practices or services for

FTE/Space/Personnel Requirements. Evaluate and identify revenue enhancements

for the practices. Develop prospective enhancements by introducing and

coordinating new technology. Goal setting and adapting action plans for practice

levels. Interviewing, hiring, evaluating, counseling and termination of staff. Staff

annual performance review. Access staff educational needs and assures staff

adequately trained and competent. Review and approve employee time off request.

Utilize internal resources to meet temporary staffing needs. Accountable for

capital and operational budget preparation and control. Monitor and manage

financial performance, including accounts receivable of practices. Review and

manage or participate in the development of various reimbursement functions such

as fee schedule development, practice profiles and payer mix, coding effectiveness.

Participate and manage the development of various reimbursement functions such

as fee schedule development, practice profiles, payer mix and coding effectiveness.

Adequate physician coverage to meet patient access targets. Adequate staffing in

terms of both number and mix to meet patient needs. Development of

pre cert/referral area. Growing and marketing the physicians and the practice.

Manage two regional sites Lamesa and Brownfield. Direct, supervise and

coordinate a total of 67 employees, 22 physicians.

Chief Medical Officer: Jim Wurts

Reason for Leaving: Administrative Downsizing with Covenant Health System

May 1997 April 2000

Practice Manager, Methodist Medical Group Pediatrics (Name Change w/Promotion)

Methodist Medical Group/Methodist Hospital

3606 21st

Lubbock, Texas 79410

806-***-****

This position included supervision of all daily operations of approximately 14

Pediatric Practices which consist of Oncology and Surgical. Review of Accounts

Payable, End of the Month Reports and Monthly Financial Reports. Implementing

and evaluating effective guidelines for work activities. Direct, supervise and

coordinate a total of 33 employees. Annual evaluations, orientation and training of

employees. Working very close with the physicians to maintain a productive

clinical operation.

Supervisor: Carole North, Senior Practice Manager

Chief Medical Officer: Jim Wurts

Reason for Leaving: Promoted within organization. (Organization name change)

June 1994 May 1997

Practice Coordinator, MPM (Name Change w/Promotion)

Methodist Practice Management/Methodist Hospital

2107 Oxford Ave.

Lubbock, Texas 79410

806-***-****

Position included working all aspects of Patient Account Services. Serving as

a representative of management for clients of ENT & Pediatric Surgery for duties

of billing and office operations. Supervised Patient Account Representatives,

Reimbursement department and Texas Rehab Commission Billing. End of the

Month processing and reporting. Implemented and developed policies and

guidelines. Provided assistance to the MPM Practice Manager with 10 OB/GYN

offices and 5 Pediatric Practices. Supervised approximately 25 employees including those in the OB/GYN

offices and Pediatric Practices.

Supervisor: Sabra Caldwell, Manager of Operations

Chief Medical Officer: Bob Smithee

Chief Medical Officer: Jim Wurts

Reason for Leaving: Promoted within organization to Pediatrics. (Organization name change)

January 1990 June 1994

Office Manager

Lubbock Otolaryngology Surgery Offices

4002 21st. St.

Lubbock, Texas 79410

793 0845

This position included all daily Administrative functions for three ENT Physicians,

Managerial and Human Resource work. Supervision of approximately 7 employees.

Responsible for accounts receivable, Accounts Payable, Employee Payroll, Weekly

Monthly & Yearly reports, Inventory Control, Updating Fee Schedules and CPT &

ICD 9 Codes. Filing all insurance both EMC and Paper. Financial Counselor and

researching financial aid for needy patients. Maintained credentialing

requirements for the physicians. Coordination of weekly meetings with the

physicians to update on practice status and operation.

Supervisor: Mark Winter, M.D., Kim Pershall, M.D.

Reason for Leaving: Growth opportunities with further advancement.

EDUCATION

May 1975 Graduated Coronado High School

November 1999 Wayland Baptist College/Healthcare Administration

September 2001 SMU/VHA Southwest/Executive and Management Division

INTERESTS & ACTIVITIES

Mission and Mentoring Covenant Health System

Covenant Compassion Covenant Health System

Covenant Values Committee Covenant Health System/Communication

Covenant Children’s Fair Covenant Health System

Reach Out and Read Program Covenant Children’s Hospital/Coordinator

CASA Volunteer/CASA Walk

Fund raisers Special Olympics

Christmas Family Adoption

Heart Walk a thon

Articles Bone Marrow Transplantation

Fundraising Reach Out and Read Program Pediatrics

New Directions

MGMA Member

Children’s Miracle Network Texas Careers

Mentorship Program Autism Walk

Relay for Life CASA

Employee of the Month Recognition

COMPUTER SKILLS

Comp USA Microsoft Windows, Approach Database, Lotus 1 2 3, Lotus

Notes, Lotus Word Pro, Lotus Organizer, Word Perfect

Advanced Medical Manager Training Version 8.10

IDX, Groupwise, Lytec, Groupcast

LICENSES & CERTIFICATES

November 1998 Lessons In Leadership

February 1999 Texas Medical Liability Avoiding Disaster in the Medical Office

April 1999 Facilitative Leadership

November 1999 Annual Best Practices in Customer Satisfaction Symposium

January 2000 Business Grammar & Usage for Professionals

AWARDS RECEIVED

Covenant Health System Values Award for Dignity Employee Gallop Pole Survey

Best Manager

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