Customer Service Manager
Resume:
Kelsey A. Rivers
Permanent Address: *** Kelli Circle, Byron, GA 31008
************@*****.*** 478-***-****
Education:
High School Diploma May 2003
Dhahran Academy, Dhahran, Saudi Arabia
Bachelor in Liberal Arts/Writing/Anthropology May 2008
Georgia Southern University, Statesboro, Georgia
Experience:
4/2010 – 9/2010 Joshua House Early Care & Learning Center Macon, GA
Volunteer Personal Assistant
Developed a monthly newsletter for parents who have enrolled their children within the center.
Delivered quotes and financing advice on upcoming renovations and advertising campaigns.
Created job postings for available positions within the center on multiple job boards.
9/2008 – 9/2009 Books-a-Million Statesboro, GA
Kid Specialist
Managed inventory recording and merchandising within the children’s department.
As point of sale representative, handled customer queries and financial transactions.
Increased success of company’s CRM program by recruiting customers into various club discount
programs.
Recipient of Code Adam training.
Directed children’s activities, story times, and summer camp.
6/2007– 2/2008 Video Warehouse Statesboro, GA
Shift Manager
Solely managed 2 employees in fast pace service environment.
Helped maintain company budget by selling merchandise in high quantities.
Maintained product inventory list and client rental agreements.
Effectively fulfilled customer service functions, including POS.
8/2006– 6/2007 Georgia Southern University Statesboro, GA
Scene Shop Leader
Responsible for the direction and teaching of a maximum team of ten individuals, involved in daily
theatre projects and constructions.
1 Page
Instructed team members on the safety rules on machinery and within the workspace.
6/2004– 8/2005 Holiday Inn Express Byron, GA
Housekeeper
Responsible for cleaning rooms to a perfect standard without supervision.
Performing a high level of customer service.
Reporting and following safety and emergency regulations and scenarios.
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