Customer Service Medical

Lisa Emmerling

**** ****** ****

Gastonia, NC ***56

704-***-****(residence) or 704-***-****(cell)

Email: abkzlm@r.postjobfree.com

EMPLOYMENT

*/**-**/** ****** Fraser, MD, PA/Dermatology Charlotte, NC

Registered Medical Assistant

Interviewed patients, measured vital signs as needed, charting, and

prepared treatment rooms for examination of patients. Draped patients with

covering and positioned instruments and equipment. Assisted in surgery as

directed by doctor. Cleaned and sterilized instruments. Operated UVA and

UVB Photo light therapy equipment, laser machines, and other equipment to

administer routine testing or treatment in the office. Called medical

facilities to schedule patients for tests. Gave injections or treatments,

and performed routine laboratory tests. Scheduled appointments, front

office backup, handled pharmacy and patient call backs, kept medical

records in order/filed and charted. Keyed data into computer to maintain

office and patient records. Responsible for notifying patients of

pathology results, and any other tasks as deemed necessary to aid in smooth

running of practice.

5/05-11/05 CaroMont Medical Group, Gaston County and surrounding

counties

Clinical Assistant Floater

Floated between eight different family practices owned by CaroMont Medical

Group including their specialty Cardiology practice. Performed many

administrative duties, including answering telephones, greeting patients,

updating and filing patients' medical records, filling out insurance forms,

handling correspondence, scheduling appointments, arranging for hospital

admission and laboratory services, and handling billing and bookkeeping.

Clinical duties included taking medical histories and recording vital

signs, explaining treatment procedures to patients, preparing patients for

examination, running of EKG's, administration of various vaccinations and

medications, and assisting the physician during the examination. Collected

and prepared laboratory specimens and performed basic laboratory tests on

the premises, disposed of contaminated supplies, and sterilized medical

instruments. Arranged examining-room instruments and equipment, and

maintained supplies and equipment, and kept waiting and examining rooms

neat and clean.

6/04-1/05 Gaston County DSS, Gastonia, NC

Income Maintenance Caseworker

Responsible for the determination or re-determination of client eligibility

for the Food Stamp Income Maintenance Program. Interviewed clients to

acquire information pertinent to the application or re-determination

process. Researched and analyzed eligibility factors; made critical

decisions regarding eligibility of federal and state programs. Maintained

caseload to facilitate compliance with state deadlines. Caseload averaged

over 300 clients. Prepared and maintained extensive documentation of the

evaluation and assessment process. Became knowledgeable of federal and

state laws and regulations as they related to the Food Stamp program, and

of county and agency policies. Exercised the use of the principles,

methods, techniques, and practices of public assistance; use of modern

office practices, procedures, and equipment; used skills in mathematical

reasoning and computation; in understanding the needs and problems of

clients/applicants; skill in learning the program area of Food Stamp

Assistance Program and all agency programs and services which could affect

the client/applicant. Much oral and written communication in relating with

clients, applicants, and the public to obtain data and to explain and

interpret rules, policies, and procedures.

Emmerling, Page 2 Cont.

7/03-2/04 Catawba Heights Animal Hospital, Belmont, NC

Registered Veterinary Technician

Medical record maintenance, telecommunications, dentistry, anesthesia,

administering vaccines, client education and customer service, charting,

phlebotomy, lab work, IV catheter placement, surgical assistance, computer

data entry, front office backup, radiology, triage, obtaining medical

histories and vitals, front desk check in/out and Administrative/office

backup as needed

9/97-7/02 Sun Valley Animal Hospital, Monroe, NC

Registered Veterinary Technician

Dentistry, radiology, lab work, phlebotomy, IV and urinary catheter

placement, charting, front desk backup, surgical assistance and anesthesia

administration, vaccine and various injections via IV, IM, SQ routes,

triage, computer data entry, obtaining medical histories and vitals, client

education and customer service, front office check in/out and

clerical/administrative backup as necessary

EDUCATION

York Technical College, Rock Hill, SC Basic Phlebotomy Technician Program-

Certificate program

Central Carolina Community College, Sanford, NC AAS Degree-Veterinary

Medical Technology

Richmond Community College, Hamlet, NC AAS Degree-Human Services

Technology

CERTIFICATIONS/MEMBERSHIPS/HOBBIES

Certifications: Registered Medical Assistant through American Medical

Technologists, Adult, Child and Infant CPR/AED for the Healthcare

Professional certified through June 2011

Memberships: NC Academy of Small Animal Medicine member, FCC licensed ham

radio operator, member American Medical Technologists

Recreational: Family time, church membership, writing, reading, movies

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