Customer Service Manager

Elke Peters

*** ********* **. 614-***-****

Blacklick, Oh 43004 ***********@*****.***

Summary Action oriented administrator known for professionalism,

dedication, and leadership. Proven ability to multitask,

prioritize, and meet aggressive timelines. Strong

communication, interpersonal and customer service skills.

Experience BERK EYE CARE CENTER, Columbus, OH

5/06-9/10 Office Assistant/Benefits Coordinator

Demonstrates sensitivity to issues and shows proactive behavior

in addressing customer needs. Primary point of contact for

customers and vendors.

> Performed verification of insurance, pre-certification and

benefits; acted as liaison between staff, physicians and

patients in communicating this information.

> Oversaw the completion of personnel system activities in

accordance with time and quality.

> Read, interpreted, and summarized medical records; ensuring

complete and accurate documentation.

> Investigated patient accounts for delinquent activity.

> Efficiently maintained office schedule, managed calendar,

collections operations, data entry, and accounts receivable

with strict attention to detail.

> Provided ongoing administrative support to managers and

staff.

> Analyzed business reports to identify areas of operation to

improve and increase sales.

9/06-5/08 STEP 1 ALLSTARS CHEER/DANCE, Hilliard, OH

Dance Choreographer/Coach

> Created dance routines and designed costumes; Coordinated

fitting schedules and music rehearsals.

> Conducted performance reviews; communicated effectively with

each individual.

> Facilitated coaching feedback sessions and motivational

speeches.

4/05-12/05 HOLLISTER CO., New Albany, OH

Assistant Manager

Responsible for all aspects of store management including:

opening and closing store operations, merchandise allocation and

presentation, loss prevention, and financial reconciliation.

> Supervised and scheduled staff of 40+ employees; conducted

performance reviews and implemented improvement plans if

necessary, ensured maximum productivity through delegation,

and provided timely feedback to associates.

> Ensured compliance with Loss Prevention practices and

completed operational assessments to protect company assets.

> Coordinated recruiting sessions, interviewed and made hiring

recommendations for new associates.

> Led new hire orientations; prepared hiring packets, tax forms

and I9 forms for employment, input new associate data.

> Recommended ideas to improve standards and processes.

11/02-4/05 ABERCROMBIE & FITCH, New Albany, OH

Brand Representative

Responsible for preparing and detailing floor-set for visual

team and CEO walk through while

continually preparing the store for inventory

checks.

> Conducted merchandise counts

> Responsible for the stores organization, appearance and

cleanliness.

> Processed inbound and outbound shipments and transfers.

> Interacted with all levels of corporate management including

CEO, District Managers, visual, allocation and planning

teams.

Education The Ohio State University

Bachelor of Arts, Social and Behavioral Science, March 2005

Minor in Business Administration

Additional Bi-lingual: Fluent in conversational German

Information Treasurer for 2 years for The Ohio State dance team-

Managed $10k budget

Ohio High School Licensed soccer official

Word, Excel, PowerPoint and Publisher proficient

References Available upon request

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