Thy Le

903-***-****

PO BOX ******

abkzk8@r.postjobfree.com

Richardson, TX 75083

OBJECTIVE

Dedicated skin care professional seeking a challenging and rewarding

position where I can immediately apply my experience, knowledge and

skill set.

EDUCATION

Aveda Institute Dallas, TX Phoenix,

Esthiology

Graduated March 24, 2010

Facial treatments-30, 60 and 90 minutes; advanced facial treatments

Facial and full body soft and hard waxing

Make-up application-day and evening looks; proper make-up sanitation

procedures

Lash and brow tinting; eyelash application-individual lashes and strip

lashes

Body wraps, body exfoliations, hydrotherapy and Vichy shower

8-in-1 machine; high frequency and galvanic current

Retail sales and appointment bookings

Has received Student of the week award

Upon graduation, will have completed 750 hours of esthiology training

B.A., Marketing/Advertising, minor Business Administration, 2004

University of Texas at Arlington, Arlington, TX

EMPLOYMENT HISTORY

Laser Technician - Smooth Solution, Lewisville, TX: 2010 - Current

. Provide the highest quality of laser hair removal and

microdermabrasion treatments following all company policy and

procedures, while displaying excellent customer service.

. Shave client body parts per clinical protocol, including male and

female genitalia.

. Mark treatment sites using anatomical guidelines per clinical site

manual.

. Ask pre-treatment questions per clinical protocol.

. Access skin reactions before, during and after procedure.

. Review post treatment information with all client after procedure.

. Accurately complete all documents before and after each treatment.

. Continuously up-sell clients on additional sits, products, and

services.

. Maintain product knowledge to increase product sales and awareness.

Food Server - The Blue Fish, Allen, TX: 2009- 2010

. Provide excellent patron experiences through great customer

service, evidenced by high number of regular patrons requesting to

sit in my section.

. Consistently exceed sales goals by effectively managing sections

and multi-tasking.

. Thorough knowledge of restaurant systems and procedures.

. Developed process to efficiently deliver food to tables.

Client Service Analyst - Mercer, Dallas, TX: 2007 - 2009

* Analyzing scope of system maintenance and development requests.

Researching and documenting those requirements

* Managing and delivering project assignments

* Preparing project outline, developing and tracking project plans

* Writing detailed system specifications, while at the same time

documenting the business need and unit test plan

* Performing/coordinating testing with QA area

* Preparing high-level user documentation and monitoring system

maintenance

* Determining scope and resolution of problems and update partners.

Presenting options for problem resolution

* Recognizing scope limitations and raising potential issues, while

designing best systems approach

* Analyzing business workflow and system needs for conversions and

migrations

* Responsible to project manage the tasks within a business/systems

application, including problem resolution and quality control

standards

Accounting Assistant I - American Honda Financial, Irving, TX: 1999 -

2007

* Processed and analyzed lease, retail, and VIP consumer

payments/transactions

* Prepared customer and dealership payments/invoices at month end and

ensured accuracy

* Queried data from various data sources to create/update

reconciliation reports

* Performed gap analysis of consumer account transactions to ensure

that they are in balance and provide any discrepancies to key

personnel

* Administered and championed wholesale funding for the financing of

automobiles and automotive peripherals and parts

* Provided data analysis/reports to dealership general managers to

assist in the decision making process

* Ensured superior customer service when resolving account issues and

provide timely resolutions

* Maintained accuracy of account documents and files

* Documented key accounting processes to assist in new hire training

* Assisted in the automation of manual accounting processes

* Ensured integrity of account data keyed into PeopleSoft by

implementing/utilizing audit reports

* Managed the data entry process of account information into ERP

application (PeopleSoft)

OTHER

US Citizen, Bi-Lingual

REFERENCES

Available Upon Request

Contact this candidate