Customer Service Sales
Resume:
Larissa Milkovich
Incline Village, NV 89451
abkzk4@r.postjobfree.com
Objective To obtain a permanent, long-term position with opportunity to
grow within a stable environment.
Skills Reliable, responsible, highly organized. Conduct myself in a
professional manner and a quick learner. Resourceful and
excellent problem solver. Proficient in Word, Excel, Outlook, 10-
key, and type 50 wpm. Excellent customer service skills and
superb multitasking abilities.
Experience
Granlibakken Tahoe City, CA
GROUP LODGING COORDINATOR/FRONT DESK 5/2010-PRESENT
* Create rooming blocks and modify group arrivals
* Coordinate all room changes to accommodate guests and
homeowners
* Assist the front desk with check ins/outs, making room keys,
transportation
* Process all guest requests and coordinator requests for all
large groups and conferences
* Maintain and update all online registration forms and
reservations
* Numerous admin duties
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Marriott Timber Lodge
South Lake Tahoe, CA
MARKETING ADMIN. SPECIALIST 8/2007-7/2009
* Generate and analyze sales reports for all of the upper
management
* Input new leads into Marriott software
* Research all of our new arrivals on property
* Distribute leads to Marketing Executives
* Process weekly payroll for Marketing Executives
* Update and manage tour flow and availability
GUEST RELATIONS ASSOCIATE (2007-2008)
* Greet and seat guests for vacation ownership presentations
* Assigned and distributed tours to sales executives, issued
incentives for guests
* Arranged special models for guests and sales agents
* Stocked the coffee bar
* Data entry in Marriott Corporate software
* Liaison between management, guest relations, sales
executives, and marketing
* Responsible for upholding our rotor rules for our sales
managers
Interstate Plastics Sacramento, CA
ACCOUNTING COORDINATOR 4/2006-7/2007
* Verified and billed sales orders
* Distributed daily sales projections to corporate and branch
managers
* Receptionist trainer
ADMINISTRATIVE ASSISTANT (2006)
* Prepared and mailed customer invoices
* Maintained accounts payable files
* Ordered office supplies
* Prepared and sent internal mail
* Distributed phone calls on a multi-phone line switchboard
Fidelity National Title, LSI
Sacramento, CA
TITLE EXAMINER 8/2001-4/2006
* Reviewed official documents of record
* Researched pertinent information on borrower history and
property history in order to complete title reports for
lenders
* Researched all tax information on the property as well as
liens against the property and liens or judgments against the
borrower
* Re-reviewed abstracts of title to insured clean title
AT&T Broadband Sacramento, CA
DISPATCHER 3/2001-8/2001
* Dispatched AT&T Broadband Cable Company technicians
* Detected and dispatched technicians to outages
* Experience with the 10 code over the CB Radios
* Close out daily work orders
* Worked one-on-one with the customer service department to
dispatch techs to irate guests or incomplete installations
* Entered and reset cable boxes by serial numbers
* Trouble shot errors on accounts for the technicians
Education AA in Art - American River College, Sacramento, CA (2000-
2002)
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