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Manager Customer Service

Location:
Fort Myers, FL, 33912
Posted:
September 15, 2010

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Resume:

PATRICK SCHIAVONE

***** ******* *****

Fort Myers, Fl 33912

941-***-****

email: abkzin@r.postjobfree.com

____________________________________________________________________________

_________

OBJECTIVE: To secure a position as General Manager with opportunities for

multi-unit facility, fleet and staff management.

SUMMARY: Facility and logistics Management; Extensive Supervisory

Experience; Staff motivation and development; Special

Events; Cost Control; Committed to providing excellence in

service; project assessment and coordination,vendor

relations, fleet and asset management.

EDUCATION & BS, Business Administration- University Miami, Coral

Gables, FL

AA, Business - Morton Jr. College, Cicero, IL

Course Studies-Broward C.C., Davie, FL (Marketing,

Management, Computer Science)

QUALIFICATIONS: Licenses: CDL-B-Air Breaks

Computers: Microsoft Products,

Internet proficient, Dispatch Delivery System, Yard Master

OUTSTANDING 1)Probuild/FKA Cox Lumber/Leeds/Hope/Forrest Products

2)The Old Club, Private Country Club

ACHIEVEMENTS: 3) Holiday Inn-Riverfront

4) Hyatt Multiple Locations

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PROFESSIONAL EXPERIENCE

PROBUILD, Sarasota, FL and various locations

3/04 to 4/09

(Lumbar yard and Building Materials Company)

Consolidation and General Manager

. Consolidated and streamlined multiple locations

. Received vendor deliveries; dispatched doors, framing materials,

windows, and mill materials for lumber yard and building materials

company.

. Responsible for receiving all materials, maintained yard, trucks and

forklifts.

. Dispatched all materials to job sites and scheduled incoming and

outgoing deliveries.

. Performed accounting functions: purchasing, invoicing, vendor

payments, payroll, and credit & collections.

. Conducted training for any Pro-Edge functions; supervised 25

employees.

. Acted as troubleshooter for building materials, ordered materials and

tracked material movements.

. Researched, tested, various procedures and established relations with

new vendors.

. Provided intense customer service.

. Identified and train users for custom software use.

AIRBORNE EXPRESS (DHL), Sarasota, FL

10/94 to 3/04

(Package Delivery Service)

Facility Manager

. Responsible for organizing daily schedule and delivery of 33 trucks to

Sarasota/Manatee Counties.

. Complied with all DOT standards and safety regulations, trained new

truck driver on all aspects or work: Proper logging, DOT rules &

regulations; safety procedures; parking & docking; and weight

distribution.

. Handled shipping and receiving, invoice tracking and PO's.

. Scanned packages, maintained all shipping, receiving and delivery

consistently on time.

THE OLD CLUB, Hardens Island, MI

6/94 to 9/94

Contract trainer/troubleshooter/onsite manager

Trained and supervised staff in extremely busy dining room seating

200.

. Worked private parties and activity of special events; assisted with

daily operation of the facility and grounds.

. Performed all closing duties: checkouts, card charges, cash

reconciliation's, balancing registers, daily reports, and bank

deposits.

. Made sure that restaurant was ready for next day's opening.

HOLIDAY INN-RIVERFRONT, Bradenton, FL

1/92 to 3/93

General Manager of Food and Beverage

. Responsible for 3-meal outlet, featuring Sunday brunch, buffet meals,

and special promotions of 120-seat dining room and 300-seat banquet

room.

. Made sure that the restaurant and staff provided the highest level of

food service to guests.

. Learned to recognize each member and provided them with individual

attention as to seating and food selection.

. Trained staff in all aspects of food service; monitored performance,

took corrective action as necessary.

. Maintained inventory control of beverages, food and service items.

HYATT, Sarasota, FL

1/81 to 10/91

Assistant Food and Beverage Director

. Applied corporate initiatives through home office F & B Director at

multiple locations internationally and nationally

. Initially responsible for room set up for banquets and special events;

for 300 room hotel with fast food outlet; three meal restaurant; room

service and banquets.

. Worked closely with event planners to ensure that guests' requirements

were met and that planners' specifications were achieved.

. Selected and deployed staff to stations and positions that were

consistent with their experience and abilities ensured adequate

staffing for each event.

. Trained staff in all aspects of food service (menu and beverage

knowledge; maintenance/organization of restaurant area), to the

exacting standards of the Hyatt's training program

Executive Steward/Beverage Manager

. Developed ongoing training system for the staff of $4.5 million food

and beverage division.

. Monitored product usage, equipment handling, efficient work habits,

problems solving and motivation.

. Maintained staff turnover to less than 1% and reduced breakage and

loss by 40%.

. Created employee manual for the department; and improved employee

moral tremendously.

. Supervised 12 full time bartender in outdoor and indoor bars serving

600-2500 guests.

. Responsible for keeping daily checklist cost of goods for each outlet

and monthly forecast of sales and labor cost.



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