Norma Dawson

**** ******* ***** **** ( Morristown, Tennessee 37814 ( 901-***-****

( abkzim@r.postjobfree.com

Human Resources Operations Specialist

Extensive background in HR generalist affairs, including experience in

employee recruitment and retention, staff development, mediation, conflict

resolution, benefits and compensation, HR records management, and HR

policies development.

Demonstrated success in negotiating win-win compromises, developing

teambuilding programs, and writing personnel manuals, corporate policies,

job descriptions and management reports.

HR Skills

HR DEPARTMENT STARTUP Staff Recruitment & Retention Orientation &

FMLA/ADA/EEO Employee Relations On-Boarding

PeopleSoft 8 Complaint Resolution Training & Development

Benefits Multi-site experience HR Policies & Procedures

Administration Certified DDI Trainer

Adobe Professional Microsoft Office

Disciplinary Process

Professional Experience

UNILEVER - COVINGTON, TN

HR Operations Specialist, 2009 to Present

Responsible for HR Operations at the Covington, Tennessee location and the

Little Rock, Arkansas location. Worked with members of management to create

HR policies and procedures; recruit employees; create group benefits

databases; and develop orientation, and incentive programs. Manage leave-of-

absence programs and personnel records; administer benefits enrollment and

handle HR workplace issues.

Key Results:

Developed process flows for many key tasks. These process flows gave

management a quick reference on how these tasks were properly handled and

maintained in order to maintain consistency among all team members.

Developed a new hire orientation program with team members from other

departments. Orientation was extended from three days to two weeks

providing each new hire with many aspects of the company.

Developed a Salaried employee handbook listing all policies and procedures

that were different from the hourly workforce policies.

Develop and conduct training classes.

Process all new hire paperwork, benefits, leaves, and terminations.

UNILEVER - Covington, TN

Senior Administrative Coordinator, 2005

to 2009

Provided administrative support to Plant Manager and Leadership Team.

Key Results:

Worked with hourly workforce to maintain training certifications for all

employees and updated tracking spreadsheet.

Developed quarterly safety activities to help employees maintain a safety

mindset.

Devised Safety Bingo program that increased employee safety awareness,

satisfaction and productivity.

Led Community Relations team in many activities within the community.

Assisted Human Resources on "as needed" basis.

Member of the Training, Learning & Education Pillar Team.

Maintained process of updating company Standard Operating Procedures on an

annual basis.

UNILEVER - Covington, TN

HR Representative, 2000 to 2005

This role was a general HR position providing support to the HR Manager and

HR Assistant Manager. A workforce reduction in 2005 led to the elimination

of this position.

Key Results:

Developed job descriptions for new facility opening in Tucson, Arizona.

Acted as Change Management consultant during SAP Conversion.

Coordinated and assisted in Safety Training during orientation.

Education & Certifications

WALDEN UNIVERSITY - MINNEAPOLIS, MN

MBA specializing in Human Resources (with honors), 2009

Bethel University - Memphis, TN

Bachelors of Management and Organizational Development (with honors), 2006

DYERSBURG STATE COMMUNITY COLLEGE - Covington, TN

Associates Degree in Business Administration (with honors), 2005

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