Customer Service High School
Resume:
LaSenia Sams
Reynoldsburg, OH *3068
abkzif@r.postjobfree.com
Experience:
Online Banking Specialist
PNC Bank
Whitehall, OH
Jan 2009 - Present
Customer service position providing strong technical skills to manage the
front line customer support for on-line services. Primary contact for
customer on-line problem resolution, while supporting Branches and other
internal departments. Account opening and set up, maintaining and
troubleshooting electronic bill pay, mobile banking, financial management
services, and account transfers.
Accounts Receivable Specialist II
Devereaux Foundation
Santa Barbara, CA
Nov 2005 - Aug 2007
Providing direct support to the financial department, while working closely
with residential, health and educational facilities. Maintaining over 60
corporate accounts, liaison for various State and Local agencies to ensure
that client records are up to date, accurate and paid according to
Invoicing. Trouble-shooting and addressing needs of clients, co-workers,
supervisors and outside parties, while ensuring confidentiality. Relocated
from California facility to Pennsylvania facility in Aug 2006.
Customer Relations Rep III
Insight Communications
Columbus, OH
Jun 2003 - Nov 2005
In/Outbound Customer Service, scheduling appointments and service calls,
sales and trouble shooting of equipment for Cable/Internet/Digital Phone
services. Provided training to newly hired employees, operated switchboard,
retention, billing inquiries/credits, and cash posting.
Education:
Detroit College of Business
Dearborn, MI
08/1992-06/1993
Accounting/Computer Information Systems
GPA: 3.2
Wayne Community College
Detroit, MI
01/1990-04/1990
General Coursework
GPA: 3.4
American Career Academy
Southfield, MI
01/1987-06/1987
Computerized Banking
GPA: 3.8
Edwin Denby High School
Graduated Jun 1986
Detroit, MI
General Coursework
GPA: 3.4
Skills
.MS Office
.Outlook
.Lotus Notes
.Excel
.Typing
.10-key
.Computer Mainframes
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