Project Manager

VISHAL TRIPATHI

**** **** ******, *** ****

Phone: 267-***-****

Philadelphia, PA, 19131 Email:

abkzgt@r.postjobfree.com

PROFESSIONAL PROFILE

o Seasoned IT Professional, PMP Certified. A Proficient problem-solver who

envisions business and technical perspectives to develop workable

solutions.

o Excelled in project management using methodologies like SDLC, Agile, RAD

or Waterfall; strategic business modeling; implementing business

process, system design of customized packages including (but not limited

to) those for Policy Administration systems, Business Rules Management

systems and various Underwriting automation systems; and strategizing

solution definitions and roadmaps for new client investments and

projects.

o A great deal of expertise in IT strategic planning and Enterprise

application Integration.

o Lead and Directed Strategic Value Innovation team comprising of more

than 50 professionals.

o Managed Pre Sales team which included creating/reviewing proposals,

facilitating stakeholder status meetings and implementing /consulting

best practices for successful project execution. Also managed the

Proposal repository consisting of reusable information assets.

o Decisive, energetic, focused team leader who leads high-performing teams

through implementing change and improvements.

o A comprehensive business/technical skill set and expertise in Content

Management, business process automation/management (BPM), process

improvement, systems integration, & product administration.

AREAS OF EXPERTISE

o Project Management ( Six Sigma Methodologies ( Patni Plus

Methodologies ( ITIL Implementation

o Business Integration ( Tactical/strategic planning ( Multi-site

team management ( Team Building

o Business assessment ( Process Improvements ( Risk

Management ( Change management

TECHNICAL SKILLS

o Content Management products Suite (Certified IBM FileNet P8

Suite

o Certified IBM FileNet IS Suite (High Performance Image Import

o Image Maker administration / Lead Tools (Monitoring and Support tool

hands on expertise

o Eprocess (5.1) Workflow (BPM administration & support.

o Websphere Support and administration (Visual Basic/Visual

Script/ Unix Scripting

o Java/Java Script/ASP.net (Informatica and Data loading

o Unix/Linux hands-on (Hummingbird

o Oracle/MSSQL/MSAccess (Websphere / Weblogic /IIS

o Visual Source Safe / PVCS (Microsoft Project

o MS Visio & graphic tools (Unicenter/CA/Ticket and Incident

tracking tools

o Quality Center / PPM (Bugzilla /RFS Tracking systems

o Proficient in IBM Rational Products (WIN-95, NT, 2000, XP, UNIX,

HP-UX 11.0, 11i

PROFESSIONAL EXPERIENCE

Patni Americas Inc (Client- Genworth Financials@ Lynchburg,VA)

Jul 2006 - Till Date

Project Leader (IT Project Management) - Enterprise Applications

Integration

System Enhancements / Production Support

o Directed and Lead 24x7x365 application support activities of 20+

resources in an Onsite/Offshore model supporting 20+ business applications

in Insurance, finance, Sales and client service organizations.

o Initiated, developed, and maintained relationships with business

partners, software consultants, and professional services vendors,

ensuring alignment among businesses needs, IT resources, and vendor

contract provisions.

o Developed roadmap for new business model and company solutions / enabling

technology. Findings were used as part of business redesign effort that

is helping company remodel internal business processes.

o Exemplary project management skills and strong client relationship helped

in acquiring an annual contract for Support and Maintenance project worth

$ 630,000.

o Annually increased operating efficiency by minimum of 15% with the

introduction of latest support trends like "Patni plus Methodology" and

other Support oriented practices like ITIL.

o Reduced support cost by 20 % by consolidating disparate business

operations under one business workflow to provide enhanced application

support with optimal technological solution

o Managed cross-functional teams and coordinated between different time

zones which increased knowledge sharing and improved turnaround time

increasing Knowledge retention.

o Consulted on initiatives to develop best practices and standards for

system implementation, design and testing processes for current

engagements. Recommendations were embedded within current business and IT

processes.

o Established Disaster Recovery site for the whole Enterprise Suite as part

of Business Continuity plan.

o Effective Communication, Timely Reporting, Timely Escalations, Problem

Solving and Decisions making.

o Used MS Project to manage project planning and scheduling for multiple

projects.

o Collaborated with other consulting firms and customer operational units

on planning and support functions.

o Collaborated with QA on developing testing approaches, test data strategy

and test script development

o Work with several vendors and always portrayed a good Vendor Relationship

Management skill.

o Created several Project Management Plan along with UI and Use case

designs using MS projects and Visio

o RFP Creation and Relationship Management for Vendors.

o Status Reporting and On-the-spot issue management.

o Change Request handling, Delegation, End-User Interaction, SLA Compliance

o In Depth Knowledge of 'Support ticketing' systems, Monitoring tools,

Response strategy, Issue Notification tools & Production Support levels.

New Product Implementation/ New technology implementation

o Project implementation using one of the delivery methodologies such as

Agile, SCRUM, RUP, and Waterfall.

o Part of the core technical group to understand customer vision for the

overall technical direction of the organization and aligning solutions to

meet the same.

o Managed planning and designing phases of small to medium projects (which

includes IT developers and testing analysts) for new product development

and system enhancements on Policy Admin system J2EE technologies.

o Created Project Plan for three releases using MS project for a major

upgraded where existing FileNet System was upgraded to a highly advanced

and powerful P8 Application Engine/Content Engine/Process Engine setup.

Doing so Client added enriched, flexible, and more configurable workflow.

o Risk Evaluation and Risk Management.

o Upgrade introduced Enterprise Content Management, greater security and

authorization capabilities, and a more stable front end - replacing ISRA.

o Designed Object store, P8 security guidelines, ad-hoc image extraction

and Monitoring Setup.

o Facilitated, prioritized, and communicated functional, technical, and

scheduling requirements of the projects to IT teams; served as liaison

between clients and multisite technical staff.

o Proficient in Gap Analysis and Product feasibility study for new product

and process inception.

o Email Manager Implementation successfully pursued the ability of 'Outlook-

free' email, which kept business related email within the context and

infrastructure of workflow. As part of this project the whole

miscellaneous channel of document committal was bundled and channeled

through email manager-revamping project.

o Email Manager Implementation Improved Document processing efficiency by

38%.

o Email Manager Implementation brings saving of $110K (annually) by

reducing paper and human cost.

o Implemented Advance Document Recognition which enabled touch-less

processing for Client's Front End COE by electronically preparing

documents for FileNet committal or Exception process Manager.

o Created a new platform which opened avenues for different business line

within organization.

o Advanced Document Recognition (ADR) Improved Document processing

efficiency by 19%.

o ADR implementation brings saving of $43K (annually) by reducing paper and

human cost.

o Enhanced and supported critical FileNet apps, eprocess suite, high speed

Kodak scanners and Enterprise applications.

o Developed and executed test plans and test cases in both highly

structured and loosely structured development environments that addressed

areas including functional needs, data validation, browser compatibility,

load, stress, performance, and acceptance.

Patni Computers (Client-General Electric ODC @ Mumbai, India)

Oct 2004 - Jul 2006 Team lead-Employee Benefit Enhancements &

Support Group

System Enhancements / Production Support

o Monitored, maintained and supported all 14 applications in the project

suite as per 24x7x365 support Model.

o Enhanced application support mechanism reducing monitoring time by 30%.

o Quality planning and Quality assurance for dispatched deliverables.

o Performed configuration management and Defect Prevention activities at

various levels.

o Partnered with customers in all areas of implementation, including

process and procedure description, process testing, training, measurement,

and reporting.

o Performed Software Quality audits on deliverables as per quality

standards.

o Created and maintained user guides, reference manuals, and training

materials, and directed training sessions.

New Product Implementation/ New technology implementation

o Analyzed business and user needs, documented requirements and translated

them into application specifications.

o Analysis & white paper creation on Proof of Concept for Content

extraction from documents.

o Designed & implemented solutions with a plug and play capability for new

product lines to fit existing system architecture.

o Developed GUI Interfaces, Business Logic, Backend databases, PL/SQL based

Oracle stored procedures and process logic using Visual basic and

Oracle/MS SQL for Employee Benefit Group Suite of Applications.

o Designed & implemented standalone Policy Generation system to fetch real-

time data from CICS mainframe screen thus reducing policy generation turn

around time by 15%.

o Actively involved in at various stages of Software Development Life

Cycle.

o Involved in test case creation and coordinating test cycles.

o Handled Database tasks such as backup/ Restore/ Indexing/ Recovery/

Replication as per Quality Standards.

o Participated in code reviews and code walkthroughs to identify and

achieve performance improvements.

EDUCATION

o Bachelor of Engineering in Computer Science (2004); Mumbai University,

India.

CERTIFICATIONS

o Certified Project Management Professional (PMP) (Six Sigma Green Belt

Certified and mentored Projects

o FileNet Certified Professional Administrator on P8 Suite of products and

Image Services Suite of products

o LOMA Certified (Insurance Fundamentals: Life, Annuities and Health)

ADDITIONAL INFORMATION

o Commendable contribution to the research team for identifying current CSR

trends and strategies.

o Awards and Accolades for multiple Quarters by Organization ( Red Cross

involvement

o Represented organization at corporate event fair at Asia Pacific American

Forums (APAF).

Contact this candidate