Customer Service Sales

PATRICIA E.O’TOOLE

**** ***** ******

PITTSBURGH, PA 15204

412-***-****

*******@*****.***

OBJECTIVE :

To work in an office administrative support position where I will utilize my strong

a ttention to detail and efficiency.

07/2009 – Present Pitt Ohio Express

Pittsburgh, PA

Customer Service Billing Specialist

• Maintain database of clients.

• Enter all billing for inbound and outbound shipments into system.

•Answer all incoming inquiries and orders.

•Assist with collection department functions.

09/2007 – 07/2009 Fein Power Tools, Inc.

P ittsburgh, PA

Call Center Representative

• Answer all incoming inquir ies and orders, primarily resulting from television

advertisement.

• Assist with collection department functions.

• Assist Marketing and Sales departments with all functions, including

b rochures and t rade shows.

12/2007 – 06/2009 Cathedral Answering Service

Pittsburgh, PA

Telephone Operator

• Answer calls via Startel system, type complete messages for 300 professional

services clients.

• Fast-paced position requiring 60 wpm typing, excellent grammar and people

skills.

• Take orders for various companies, dispatch emergency calls per client

i nstructions.

5/2004 – 2/2007 International Steel Services, Inc.

P ittsburgh, PA

Secretary to Vice P resident

• Answer phones at busy switchboard, greet visitors, heavy typing of reports.

• Complete all visa and passport requests, make all international t ravel

a rrangements.

• Assist Marketing, Accounting and Sales departments with proposals, projects

and mailings.

Education

1987-1991 Duquesne University

Pittsburgh, PA

Bachelor of Arts, Elementary Education

• Dean’s List, National Honor Society

Skills and Accomplishments:

H ighly proficient in Microsoft Office Programs and many other computer

p rograms; type 75 wpm; also highly skilled in the use of all office equipment

and applications. Served as a Volunteer for 20 years for Holy Innocents

Parish in Sheraden. Achieved Perfect Attendance all four years at Bishop

Canevin High School where I was in the National Honor Society.

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