Customer Service Human Resources
Resume:
Gail M.S. Carey
Barhamsville, VA 23011
********@***.***
Summary of Qualifications
Professional Administrator with more than 10 years of proven experience.
Diligent, detail-oriented Administrator knowledgeable of all office
functions, with extensive roles in customer service, record keeping, Time
and Attendance, maintaining individual training records, and Microsoft
Office Suite. A proven professional, excels at multi-tasking in a fast
paced environment demanding strong organizational, technical and
interpersonal skills.
1 HUMAN RESOURCES STAFFING & DEVELOPMENT ADMINISTRATOR: July 2009 -
August 2010
On a daily basis, maintain Time and Attendance for Operations and Warehouse
employees. Daily monitor the Employee Call Out line to record and update
absences-scheduled and unscheduled. Phone employees who have called out of
work and discuss the reason(s) for their absence. Daily process, schedule,
and distribute Approved and Denied Request For Time Off slips from
employees and place on company calendar. Monitor each employee's
attendance record, including Absent, Tardy and Leave Early occurrences.
Verify absences and arrivals/departures of employees via ADP Enterprise e-
Time data bank. Update employees attendance points daily. Based upon
employees point standings, including any UNPAID TIME occurrences, initiate
Corrective Action meetings among Supervisors and Management. Type
Corrective Action Written Warning Letters and Final Written Warning
Letters. Attend Corrective Action meetings with employee and the
Supervisor. Type and send via Certified Return Receipt Job Abandonment
Letters to former employees. Post current Job Postings within company.
Present Time and Attendance Policy to new employees during New Employee
Orientation. Enroll new employees in the Biometric Finger Scan Time Clock
and update any existing employees within the Finger Scan. Administer ID
Badges for new and existing employees. Conduct New Hire Drug Screenings
and Vision Screenings. Assist with processing New Hire paperwork and
review for accuracy, including: Federal and State tax forms; Form I-9;
Employee Information Form; Reference Check; and Background information
forms. Administer Vision and Drug Screenings to all New Hires. Administer
assessments to internal and external candidates. Assist with Separation
processes and Terminations. Conduct Exit Interviews. Assist with Open
Enrollment Benefit program. Recognized as 2009 Employee of the Year.
2 HUMAN RESOURCES RECEPTIONIST: November 2008
- July 2009
As the Human Resources Receptionist for a leading supplier of medical
products and delivery systems, answer and route incoming calls on a nine-
line switchboard. Greet guests and candidates in the Human Resources lobby
area. Respond to routine questions within all functional areas of Human
Resources, including walk-in and telephone requests regarding status of
applications and interviews . Type and mail rejection letters to
applicants. Administer Human Resources Questionnaire and company video to
all Candidates upon registration on interview days. Daily update the
application data bank, as well as the status of all applicants and
candidates, and enter newly received job applications. Retrieve
Applicant/Position data from personnel database for use by HR Recruiters,
Generalists, and managers. Maintain administrative files. Administer
telephone screening interviews of Production/Warehouse candidates and
schedule weekly interviews for Recruiters. Daily process, schedule and
distribute Time and Attendance requests from Production and Warehouse
employees on company calendar. Daily monitor the Employee Call Out
line to record and update absences-scheduled and unscheduled. Using a Time
& Attendance Point system, update all Warehouse and Production employees
points on a daily basis. Verify absences and arrivals/departures of
employees via ADP Enterprise data bank. Ensure that Job Offer packets,
New Employee Orientation packets, as well as Interview packets include
updated personnel/management information, company policies, and job
descriptions. Prepare for weekly New Employee Orientation, to include NEO
packets and Name Badges for all new hires. Using HRTracker, schedule
daily appointments and call-backs for Human Resource Directors and
Generalists. Receive, transmit and acknowledge electronic mail, messages,
as well as Time and Attendance information. Recognized as June 2009
Employee of the Month.
3 JAMES CITY COUNTY SATELLITE SERVICES ASSISTANT: April
2007 - December 2007
Provide general information and services requested by all County citizens
relating to all County Departments and the Department of Motor Vehicles.
Assist the public in filling out applications for building, electrical,
plumbing, mechanical, and gas permits; review applications for accuracy and
completeness; ensure that required plans are submitted with permit
application and review for accuracy. Compute fees required for permit
applications; ensure that outstanding fees and re-inspection fees have been
paid prior to the issuance of a permit. Accept motor vehicle
registrations. Enter information into database. Print personal property
returns/decal applications. Collect income, estimated and personal
property tax returns and route for appropriate action. Accept abatements
and exonerations. Review abatement requests, identify needed documentation
and route for appropriate action. Collect records of active duty military
personnel exempt from personal property tax. Assist citizens in filing for
business license, home occupation, and assumed name and business license
renewals. Notarize forms and documents required by the Commissioner's
Office as needed. Perform collection duties to include: collecting taxes,
selling vehicle decals and dog licenses, fees for building and accessory
permits, selling landfill coupons, collecting fees for Parks and Recreation
classes, programs, before and after school, and summer recreation and
shelter reservation fees, collecting fees for parking tickets and James
City County history books. Act as cashier, processing walk-in customers
and drop box payments through Hampton Roads Sanitation District (HRSD)
cashiering system. Collect new construction tap fees, start-up fees, and
sub-meter readings; forward for appropriate action. Register any resident
of Virginia and route for appropriate action; notify James City County
registrants of correct voting precinct and polling place.
Gail M. S. Carey
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5 DMV SELECT CUSTOMER SERVICE REPRESENTATIVE: April
2007 - December 2007
Work in partnership with the Virginia Department of Motor Vehicles to
ensure a high level of customer service to the citizens while providing
services for this agency. Provide direct service delivery in a DMV Select
Center performing all customer services concerning vehicle registration and
titling, tax collection, dealer work, and other DMV and non-DMV services
providing the ultimate customer service. Interpret DMV, State and Federal
regulations, policies and procedures to explain requirements for compliance
and/or financial responsibility. Identify individuals who may be
attempting fraudulent or criminal activities and collects and accounts for
fees and taxes. Assist citizens and staff with titles, registrations,
license plates, requests for special plates and personalized plates,
permits, trip permits, and overload permits. Assist citizens with
handicapped parking placards, transcript requests, driver transcripts, name
and address changes that do not involve issuance of a drivers license or
identification card, and returned checks (full or partial payments).
Assist automobile dealers with title and registration transactions.
OFFICE MANAGER: December 2005
- April 2006
Initiated all orientation processes for newly hired employees. Logged all
incoming and outgoing correspondence, proof read all documentation ensuring
material was grammatically correct prior to leaving office. Utilizing
spreadsheets, tracked, updated, and advised management on status of
contract progress, manpower, and inventory control. Responsible for
monthly, quarterly, and end of year tax payments to State and Federal
Governments, as well as bi-weekly payroll. Banking responsibilities
included accounts payable/accounts receivable, as well as daily
reconciliation of cash from registers/sales. Responsibilities included the
setup and management of inventory filing systems in MS Excel.
BANKING ASSOCIATE: June 2004 -
December 2005
As the Head Teller, responsible for ordering currency weekly, responsible
for supervising Tellers, preparing monthly Currency reports, and
maintaining daily cash balance in Vault. Senior teller in charge of
training and mentoring new tellers/employees. Performed Currency
Transaction Reports on all deposits over $10,000.00. Reconcile any and all
discrepancies involving customers banking statements. Provide Coaching and
Mentoring sessions to Tellers. As the Head Teller, perform evaluations of
Tellers during yearly review.
REPLENISHMENT BUYER: March 2003 -
June 2004
One of three Buyers for a National Wholesale Distributor of Fine
Confections and Sweets. Performs daily Buyers Reports, maintains a 2800+
line item inventory from various Chocolate and Gourmet food vendors on
daily basis. Responsible for updating Everyday Price Book to include:
Wholesale, Retail, New, and Discontinued items. Calculate Pricing updates
for each of the assigned 70+ vendor lines. Place daily Purchase Orders for
assigned 70+ Vendors with an operating budget in excess of ten million
dollars annually. Responsible for the tracking of purchase orders on daily
basis, assuring timely arrivals of products into warehouse. Perform
biweekly Stock Status on every item from assigned Vendors. Participate in
weekly New Item Meetings to determine acceptability of products.
SUBSTITUTE TEACHER /
TEACHER ASSISTANT: December 1999
- March 2003
Responsible for teaching classes according to lesson plans left by regular
classroom teachers. Maintain student's academic folders, to include:
individual personal data cards, entering test scores, and pertinent
academic documentation. Assist with managing the Bus and Cafeteria
duties. One of four assistants who oversaw Learning Disabled students and
attended to their Learning needs during the Summer Program at the Norge
Needs Center..
EDUCATION:
+ 1995: B.A., Psychology, Christopher Newport University, Newport News,
Virginia.
+ 1998: Advanced Stickler Training, Financial Customer Service
Education.
+ 2003: Cardiopulmonary Resuscitation(CPR), American Heart Association.
+ 2004: Coaching(Supervising Employees), Financial Customer Service
Education.
+ 2004: Human Resources Summary, Financial Customer Service Education
. + 2004: Mastering the Sales Referral Process, Financial Customer
Service Education
+ 2005: CSR - (New Accounts) Training, Financial Customer Service
Education.
+ 2005: LET Training, Leadership Effectiveness Training, Financial
Service Education
+ 2005: Mentor Training, Financial Service Education
+ 2005: Principles of Banking, Financial Service Education
+ 2007: Civil Treatment for Employees, James City County
+ 2009: The Outstanding Receptionist, Star12
+ 2010: Communication for Women, Star12
+ 2010: Thinking Outside of the Lines, Star12
REFERENCES:
. Available upon request
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