Customer Service Management
Resume:
Kathryn Zuber
**** * ****** *******, *******-Salem, NC 27103
********@*****.***
Summary Prepared to take the skills I have learned and apply them to a
new and exciting career.
Skilled at learning new concepts quickly, working well under
pressure, and communicating ideas clearly and effectively.
Extensive computer training, including knowledge of multiple
networking environments and business software packages.
Proficient with Microsoft Office and Windows XP and Vista
management.
Education Associate in Applied Science Computer Programming 2008 -
Forsyth Technical Community College, Winston-Salem, 2010
N.C.
Graduated spring 2010 with high honors
Experience in advanced programming using VB, ASP.NET,
C++, Flash, Python, HTML
Taken classes on Database Administration, worked with
Access and SQL, as well as in Networking and learning
Unix and Fedora Core
Developed a working system for my current employer as
my thesis class.
Career History & Accomplishments
Executive Office Assistant, JP Land Management. Septembe
Provide general assistances to company owner through r 2009 -
organization efforts, office management, and task Present
management.
Updated cost flows on a weekly basis.
Assisted in preparations for Home Shows from design
to paperwork and beautification efforts.
Customer Service Representative, Actuarial Management April
Resources. 2007 -
Worked part time with the IT department to provide August
Technical Support for employees, set up computers for 2009
new users, regularly inventory and update
workstations, maintain phone server, and to assist in
the communication between employee's and the IT
department.
Operated as a team with other employees working with
different blocks of business which allowed our teams
to merge together to create a single Life Block
Customer Service Division.
Multitasked working on ownership changes, legal
issues, military deposits, 1035 exchanges,
surrenders, reinstatements, conversions, and other
taxable matters on a daily basis.
Worked with policy holders and agents over the phone
to resolve conflicts and provide service to life
insurance policies.
Assisted in training new employees on company
procedures and general knowledge of insurance plans.
Support Services, Actuarial Management Resources February
Worked with Actuaries to submit rate increase filings - April
on a state-by-state basis for medical cost increases 2007
for client companies using SERFF online web sessions,
tools, and conference calls.
Trained other team members on operating and creating
sessions with the company's Electronic Filing Imaging
System, Laserfiche.
Promoted to Customer Service within three months of
starting this position.
References
Linda Cohen - Program Coordinator, Forsyth Technical Community
College 336-***-****
Debbie Faircloth - V.P. Pfaff' Auto Glass 336-***-****
Cassie Flinchum - Digital Imaging Specialist, AMR 336-***-****
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