Manager Customer Service
Resume:
K AT H I E M U E L L E R
**** *. ********* ****** *********, IL 62263 618-***-**** ************@*****.***
knowledge & Skills
Employment Law Training & Development HIPPA
FMLA/ADA/EEO/WC Performance Management Time Management
Retention Policies & Procedures Motivated & Goal Oriented
OSHA Organizational Development Detail Oriented
Presenting to Groups Microsoft Office Suite ‘07
Professional Experience
interlock pharmacy systems florissant, mo
Pharmacy and Midwest Central Billing Center
Accounts Receivable Specialist, Dec ’09 to Aug ’10 Accounts Receivable Lead, Aug ’10 to
Present
Responsible for the billing of 24 long term care facilities and the private billing of their residents.
Developed professional relationships with facility Administrators, Business Office Managers, and DONs.
Work weekly Preliminary Charge and Customer Admit Reports.
Work the Regional Billing Manager’s weekly SOX report researching charges and distributing data to
individual A/R Specialists for correction and accountability.
Assist management with new account acquisitions.
Act as the first line of defense for job related employee questions.
Field Customer Service Questions
Developed detailed instructions for all A/R Specialist duties now know as “The Biller’s Handbook”
Professional Experience (continued)
The republic of tea nashville, il
Premium Tea Packaging Facility
Minister of Machine Operations, Nov ’07 to Dec ‘09 Safety Team Member, Dec ’07 to Dec
‘09
Responsible for the operation of seven machines.
Direct line support in daily activities & duties.
Responsible for product quality and production maintained daily documentation of inventory, down
time, weight sheets, and seal checks.
Acted as a liaison between front line employees and management.
Showed the need for and implemented bi weekly safety audits to bring employee safety concerns to
management’s attention developed the form/checklist for safety audits.
Researched and designed new ergonomic work stands to reduce employee strain and injury.
K AT H I E M U E L L E R
Phone: 618-***-**** Page 2
Showed the need for change in delivery of packages for safety (down stacking) to ensure employee safety
which also saved unloading time and created extra revenue for the company.
Education
Sanford brown college fenton, mo
Bachelor of Science (BS) in Business Management, 2011
Cumulative GPA: 3.96
President’s List (4.0) for eight consecutive terms
Of Note
Professional Development:
Estimated Graduation date March, 2011
Plan to continue my education and earn my MBA
Affiliations:
Washington County Partners for Pets Volunteer
________________________________________________________________________________________________________
REFERENCES
Dave Shrum: Minister of Continuous Improvement
The Republic of Tea
618-***-**** ext. 230
****@*************.***
Tammi Wall: Payroll Manager
Insituform Technologies
*****@**********.***
Tasha Bury: Planning & Performance Manager
AB/Inbev
**********@*****.***
Bobby Musielak: Self employed
Independent Real Estate Appraiser
***********@*****.***
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