Human Resources Manager

Pam Giles

***** ******** ******** ***., *** Stone Gap, VA 24219

*********@*****.***; 214-***-****

Summary

Customer Service oriented Human Resource professional with over twenty

years of experience. Proven success in creating and driving initiatives to

support business goals. Extensive knowledge of state and federal

employment laws and regulations. Experience with HRIS/recruiting database

including ABRA, PeopleSoft, Ceridian, Resumix, Vurv.

Professional Experience

Mountain Empire Community College, Big Stone Gap, VA

Human Resources Manager 2008 - present

Responsible for all aspects of Human Resources functions for up to 160 full

time and 200+ part time employees including, recruitment, employee

relations, classification and compensation management; benefits and leave

administration; policy interpretation and implementation; payroll

administration, performance management and evaluations. Manage two Human

Resources Representative and one switchboard operator. Serve on Safety

Committee and Professional Development Committee.

Parsons Corporation, Richardson, TX 2004 -

2008

Director of Human Resources

Responsible for all aspects of Human Resources functions for up to 1000

employees throughout the United States. Manage one Human Resources

Representative whose responsibilities primarily include payroll, benefits,

and record keeping. Also manage one Resource Deployment Manager whose

responsibilities include subcontract management. Work with 10 - 12 HR

liaisons in the field. Areas of responsibility include recruiting and

staffing, training, employee relations, budgets, safety, payroll, benefits

including 401K retirement benefits, leave administration and record

keeping.

Manage the recruitment process for exempt/non-exempt positions to include

partnering with the hiring managers to help identify and develop overall

staffing strategy to support initiatives and goals -including posting

positions, sourcing for position, interviewing, conduct

reference/background checks, extend employment offers, salary negotiation

and compensation packages.

Develop and maintain third party professional relationships to support

staffing needs (colleges, universities, military branches, search firms)

Design and implement Employee Referral program to encourage referrals of

qualified candidates.

Design and implement Internship program.

Develop and administer policies and procedures to ensure consistency/Policy

interpretation and implementation.

Handle employee relations issues/conduct investigations as needed.

Responsible for all communication regarding human resource related topics.

Develop/administer performance management/evaluation process.

Negotiated improved benefit plans for plan year 2005 that resulted in a

cost reduction of 17%.

Coordinate employee functions.

Implement and manage employee Service Award program.

Comcast Communications (Formerly AT&T Broadband, Inc.), Dallas, TX 1989-

2003

Regional Human Resources Director, ADVERTISING SALES DIVISION 1999-

2003

Responsible for the performance of the Human Resources functions for a

division of 900+

employees throughout 11 states. Managed 10 HR representatives. Responsible

for recruiting, training, employee development, budgeting, payroll,

benefits including workers compensation program, compensation, employee

relations, record keeping and regulation compliance. Recruited and hired

approximately 150 qualified employees annually for company's exempt and non-

exempt positions. Partnered with outside vendor to create and implement

Affirmative Action Program.

Extensive use of HRIS system (PeopleSoft) and Resumix recruiting system.

Conducted management training that resulted in a reduction of EEOC claims

filed by 60%.

Achieved no-fault findings for 100% of EEOC claims.

Successfully coordinated payroll conversion for 2,100 employees in the

Advertising Sales division of AT&T Broadband over a six-month period.

Reduced unemployment expenditures by 10% through effective representation

of the company in employment hearings and improved training of managers on

employment practice laws.

Developed procedures, and timelines for annual performance review process

for 15 branches. Collaborated with corporate offices and legal counsel to

facilitate transition of employees in acquisitions/divestitures of other

cable systems.

Improved employee communications, resulting in seamless transition to new

benefits packages and policy change implementations.

Human Resources Manager, CABLE SERVICES DIVISION, Dallas, TX 1989-1999

Responsible for the day-to-day management of area Human Resources functions

for a 1,200 employee division, consisting primarily of call center and

technical employees, within 21 offices. Managed five HR representatives.

Responsible for recruiting and staffing, benefit administration including

workers compensation program, employee relations, labor relations, payroll,

budgeting, record keeping, performance evaluations, and regulation

compliance.

Provided leadership and expertise to managers in dealing with performance

issues to minimize legal intervention.

Managed the Worker's Compensation program for all remote offices.

Recruited and staffed approximately 200 exempt/non-exempt positions

annually.

Developed HR procedures and processes, resulting in budget savings of $30K

within three months, and a reduction in turnover rate from 17% to 11%.

Proposed and developed a light duty program resulting in 90% of employees

returning to work within two days of filing Workers' Compensation claims.

Gained buy-in of senior management and developed and executed management

training program for 150 supervisors and managers over a 6-month period in

performance feedback and coaching/counseling. Program resulted in improved

productivity, employee communication, and enterprise-wide consistency and

was extended to 21 regional offices.

Restructured and conducted weekly new employee orientations for

approximately 200 new employees annually.

Assisted in the development and implementation of the first dual career

path for call center operations and technical employees.

Education

BBA, Human Resources Management, American Intercontinental University,

June, 2005.

Business Management Courses, University of Virginia at Wise, VA, 1982 -

1984.

Professional Affiliations

Member, Society for Human Resource Management since 1989.

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