Project Manager Quality Assurance

Kelly P. Lynch

***** ****** **, ******** ****, KS 66085 ? 913-***-**** ?

abkzdu@r.postjobfree.com

IT Manager / IT Project Manager / IT Director

QUALIFICATIONS

IT Management ? Scrum ? Business Analysis ? Planning ? Tracking ? Budgeting

? MS Project ? MS SharePoint ? MS CRM ? MS SQL Server ? Data Modeling ?

Data Analysis ? Reporting & Analytics ? E-Commerce ? Use Cases ? User

Experience Design ? ASP.NET ? WPF ? XAML ? C# ? HTML ? Silverlight ? MS

Expression Blend

PROFESSIONAL PROFILE

. Solutions-oriented IT professional who excels at managing projects,

collaborating with project teams, interfacing with clients, and

deploying technology to build successful solutions for clients.

. Motivated achiever with 12 years of significant experience in

information-technology, focusing on web-based and client/server-based

applications, custom development projects, and 3rd party software

customization.

. Experienced project manager who has successfully led large cross-

functional project teams of 20+ people from requirements-gathering

through implementation and support.

. Competent technical expert with eight years of hands-on development

experience.

. Highly motivated achiever dedicated to the project's success and

extremely effective at multi-tasking in fast paced and high-pressured

environments.

. Solid communicator with exceptional team-building skills.

. Strong problem-solver who can design solutions and assist developers

with issues.

EDUCATION

Colorado Technical University, Colorado Springs, CO Mar 2005

Master's (MSM) - Information Technology Management GPA 4.0

Troy State University, Troy, AL Dec 1997

B.S. - Computer Information Science with a minor in GPA 3.838

Business Administration

PROFESSIONAL EXPERIENCE

Affiliated Acceptance Corporation, Sunrise Jan 2010 to May 2010

Beach, MO

Director Information Technology

. Managed team of 21 .NET, FoxPro, and Pick/Universe developers, network

administrators, data architects, business/quality analysts and tech

support personnel.

. Implemented and enforced Scrum best practices for gathering and

documenting system requirements, application development, quality

assurance, and change control processes utilizing Microsoft Team

Foundation System.

. Developed a strategy to simultaneously replace legacy in-house billing

system and develop new club management software.

. Created a contingency plan for business continuity upon learning of

impending action from Visa/MasterCard to cease nearly 60% of company's

revenues.

. Gained control of ongoing PCI/DSS project and completed within

deadline.

. Established information architecture to bring multiple user facing

applications across DOS, Windows, and Web into single web based

application.

. Immediately began working to regain trust of business owners by

resolving several ongoing issues with legacy applications and reports.

. Mediated strained relationship between Operations and Business

Development departments to work together to provide specifications of

new billing and club management software.

UPAC, Lenexa, KS Aug 2005 to Dec 2009

IT Project Manager / System Architect

. Led multidisciplinary team of developers, designers, quality analysts

and business owners working on multiple projects simultaneously.

. Established and enforced Agile SDLC best practices for gathering and

documenting system requirements, quality assurance, release management

and change control processes.

. Facilitated regular meetings with business owners to prioritize and

define system requirements.

. Created a knowledgebase of current and resolved issues to track

effort, identify support trends, and reduce support time for recurring

and similar issues.

. Implemented a SharePoint team site to communicate status and issues to

business owners and project team.

. Managed the requirements and design for a custom implementation of MS

CRM.

. Planned, managed, and architected the conversion of over 800 legacy

finance system applications to a WPF / XAML browser application.

. Translated business requirements into systems qualities and repeatable

design strategies and patterns, such as adaptability, scalability,

availability, and reusability.

. Assured enterprise application integration by selecting tools,

specifying shared data and code resources, defining interfaces and

data-flows, and monitoring progress.

. Analyze business and technology challenges, assess costs, and suggest

solutions.

VML, Kansas City, MO Feb 2005 to Aug 2005

Business Systems Analyst

. Managed the requirements gathering process to document business and

functional requirements utilizing process flows, data models, story

boards, and use cases.

. Successfully documented business and functional requirements for the

following projects:

o Design company intranet utilizing Microsoft Content Management

Server (CMS) for 84,000 users.

o Redesign of Fortune Global 500 Company's public website.

o Secure portal to provide document collaboration capabilities for

medical research utilizing MS SharePoint.

o User Interface to allow management of menus on Fortune 500

Company's intranet.

. Skillfully facilitated multiple requirements gathering sessions with

an international client utilizing both face-to-face and virtual

communication mediums.

. Employed user-centered design techniques to create enhanced user

experience for "About Sprint" website.

. Identified and selected 3rd party vendors and products for integration

into custom development solutions.

. Conducted review of client's internal development processes and

provided recommendation for improvements.

. Performed analysis of client's disparate databases and provided

detailed action plan for creation of a data warehouse and reporting

and analytics.

H&R Block Financial Advisors, Kansas Dec 2002 to Feb 2005

City, MO

IT Project Manager / Business Systems Analyst - Data Warehouse

. Provided project leadership to a cross functional team of business

owners, developers, quality analysts, and trainers in a 20 person

project team to deliver customized applications for Microsoft CRM.

. Collaborated with business owners and data modelers to create

requirements and design for the acquisition and consolidation of sales

data from multiple sources to report on sales campaigns and advisor

performance.

. Successfully managed requirements, design, quality assurance and

deployment of profit and loss reports being delivered to over 200

field locations on a monthly basis.

. Implemented Microsoft Project Server and Microsoft SharePoint allowing

the department to more effectively manage its time and keep track of

issues at a project level.

. Developed and maintained project plans to identify and track tasks

associated with delivery of projects.

. Execution of project communication plan to keep project sponsors and

stakeholders apprised of potential issues.

. Managed and tracked project issues and risks and developed mitigation

strategies to keep projects on track.

. Collaborate with National Sales department to develop sales campaigns

and strategies to increase sales by 120%.

Sprint PCS, Overland Park, KS Aug 2001 to Nov 2002

Lead Business Analyst - Customer Care

Solutions

Xceligent, Inc., Independence, MO Apr 2000 to Jun 2001

Business Systems Analyst / Quality

Assurance Analyst

DHS & Associates, Inc., Overland Park, KS Aug 1999 to Apr 2000

Consultant - Project Lead / Application

Developer

Solutech, Inc., Overland Park, KS Feb 1999 to Aug 1999

Consultant - Project Lead / Application

Developer

United States Air Force, Hurlburt Field, Feb 1995 to Feb 1999

FL

Project Manager / Contract Specialist

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