Sales Manager

Keith Tilghman

**** ** ***** **. ******, Oklahoma 73012 951-***-**** abkzdl@r.postjobfree.com

Regional Director/ Regional Manager

Inventory & Cost Control / Training / Change Management / Merchandising /

Integrations

P&L / Multi-Sites / Retail Operations / Productivity Improvement / Loss

Prevention

RETAIL EXECUTIVE with extensive experience in multi-unit management,

problem solving, and process/performance improvement. Skilled in

training/development, building regional management teams and staffs,

driving unprecedented growth.

Proven track record devising/executing strategies that build sales, lower

expenses, reduce shrink and increase earnings in fast-paced, B2C service

environments. Overseeing day-to-day operations, budgets and strategic plan

development, met and often exceeded, corporate expectations. My other key

strengths include:

. Developing and implementing policies and procedures to increase revenues

and market share.

. Managing inventory to improve in-stock numbers and reduce shrinkage.

. Facilitating training and integration of management teams following

acquisitions.

. Increasing store brand penetration and improving merchandising to

increase margins.

PROFESSIONAL EXPERIENCE

DOLLAR GENERAL

1/2009- 6/2010

REGION DIRECTOR (1/2009 - 6/2010)

Total responsibility for directing the day to day store operations

including oversight of human resources, loss prevention, succession

planning & development for 8 District Managers, 150+ Store Managers, and

1000+ associates, strategic planning, new store site selection, process

improvement, program execution. Financial accountability of all stores

including P & L, shrink, sales, margin, payroll, expenses, and inventory.

. Motivated, coached, and supported field managers in daily store

operations in producing approx. $200 M in revenue.

. Directed, developed, and improved capabilities of the field

managers in teaching/ coaching company processes leading to an

increase in sales of $18.5 M or 12.5% to prior year.

. Improved, implemented, and executed loss prevention standards and

processes in reducing shrink 96 basis points over the prior year.

. Directed and supported field managers in improving EBITDA to $26

M or +27% to prior year representing an increase of $5.5 M.

CVS PHARMACY

9/1983- 11/2008

REGION OPERATIONS MANAGER (6/2006 - 5/2007)

Facilitated operation and integration of 119 stores to a new company.

Trained on all processes and systems including replenishment system,

pharmacy service initiatives, management training, and photo lab operations

with all acquired Field Management Team. Executed store resets, including

fixturing, remerchandising, and restocking of new merchandise mix. Taught

financial levers, merchandising programs, customer service, and execution

programs.

DISTRICT MANAGER (5/2007 - 11/2008)

Day to day operation of 13 stores including succession planning & training

for 500 associates, strategic planning, budgeting, merchandising, photo

lab, and pharmacy. Financial accountability of all stores including P & L,

shrink, sales, margin, payroll, expenses, and inventory.

. Motivated, coached, and developed management team in sales

improvement techniques leading to sales of $132 M or +10% to

prior year.

. Maintained standards/ tight controls improving shrink 225 basis

points & $683 K to prior year.

. Increased store brand penetration and improved merchandising,

increasing total margin by $6.7 M.

. Improved operational execution which led to EBIT of $12.9 M;

+344% to prior year representing an increase of $9.96 M.

DISTRICT MANAGER (8/2004 - 6/2006)

Day to day operation of 20 stores including succession planning & training

for 550 associates, strategic planning, budgeting, merchandising, photo

lab, and pharmacy.

. Motivated, coached, and developed management team in sales

improvement techniques leading to sales of $114 M or +28.4% to prior

year in 2005, $135.6 M or +19.1% in 2006.

. Maintained high standards and tight controls improving shrink 180

basis points & $321 K to prior year in 2005 and 99 basis points &

$165 K in 2006.

. Improved in stock and merchandising which led to an increase in margin

of $6.6 M over the prior year in 2005 and a 126 basis points

improvement in 2006 led to an increase of $6.8 M.

. Recruited and developed management team leading to operation

excellence & an increase in earnings of $2.4 M or +98.6% to prior

year in 2005 and $5.9 M or +102.6% in 2006.

. Staffed and trained all employees for five new store openings.

Fixtured, stocked, merchandised, and detailed stores for Grand

Openings.

. Represented company in various community involvement projects.

GENERAL MERCHANDISE MANAGER (3/2002 - 8/2004)

Responsible for driving sales, developing pricing, merchandising,

marketing, and execution strategies of DSD vendors and programs for 620

stores (Texas, Oklahoma, Louisiana, Kansas, and Mississippi). These vendors

included Coca- Cola, Pepsi, Dr. Pepper, Frito Lay, sunglasses, reading

glasses, magazines, etc. Communicated category sales, trends, product

launches, and program execution with category management, DSD vendors, and

SVP & AVP of operations.

DISTRICT MANAGER (8/2000 - 3/2002)

Day to day operation of 49 stores including loss prevention, human

resources, and succession planning & training for 950 associates, strategic

planning, budgeting, merchandising, photo lab, and pharmacy for the

district. Financial accountability of all stores including P & L, shrink,

sales, margin, payroll, expenses, and inventory.

EDUCATION

MacArthur High School - Diploma

Eastfield College, Mesquite, Texas - Various Business Courses

Mid-America Christian University, Oklahoma City, Oklahoma - Business

Management

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