Customer Service Sales

Rachael R. Sutton

**** ******* ***** ****, ******, Alabama 36587, 251-***-****,

*******.******@***.***

PROFILE

. A Top performer with exceptional interpersonal, communication and

public relations skills that allow the development of strong rapport

with individuals on all levels.

. Has an outstanding record of achievement coupled with the ability to

build and direct a business to profitability through leadership,

creativity, effective management and the motivation and development of

staff to maximum potentials.

. Results oriented, highly motivated to succeed. Energetic and

assertive, adept at the coordination and implementation of multi-

faceted operational procedures in established operations.

. A sound professional attitude with pride in personal performance.

Seeking a position that will challenge and use management and sales

experience, education and acquired skills to positively impact company

performance and profitability while providing personal and

professional growth.

MANAGEMENT / ADMINISTRATION EXPERTISE

. Train and evaluate staff, providing appropriate feedback regarding

performance and training requirements.

Identify corporate objectives; organize needed resources, direct

operational efforts to achieve desired results.

Enforce, track and insure compliance with all organization policies and

procedures.

Gather and disseminate information for status reports for presentation to

management staff.

Institute strong networking capabilities to recruit and retain personnel

.

OPERATIONS / LOGISTICS EXPERTISE

. Demonstrated effectiveness in problem evaluation coupled with the

ability to generate and implement effective solutions.

. Troubleshoot operational functions to insure productivity and optimize

quality.

. Solid experience in the development and administration of annual

budgets, cost containment, purchasing and inventory control.

PUBLIC RELATIONS EXPERTISE

. Conceive, develop and execute innovative, targeted media messages,

story placement, radio promotion and coordination of special events.

. Generate and enact public relations, advertising promotional and

special event programs and campaigns to increase public awareness.

. Develop and execute prepared and unprepared speeches for various

community organizations.

.

SALES EXPERTISE

. Coordinate daily with personnel to insure timely application

processing Effectively

. Manage leads system to ensure maximum effective range of leads

. Adequately personalizes sales experience to customers/applicants to

fit their unique situation.

. Maintain goals towards high achievement

WORK EXPERIENCE

ITT TECHNICAL INSTITUE Dec 2009-Present

Recruiter for technical degree programs. Effectively recruit, and manage

leads, assist students through entire enrollment and admission process.

US ARMY OFFICER 2002 -2009

Army Recruiter-Officer Strength Management 4years,CPT

Recruiting qualified persons to enter into the military and to enter

into an officer training program for the United States Army. Instruct

candidates in military leadership, tactics and core development of

junior officers.

Army Administrative Officer - Operations Department 2-years, Rank of CPT

Personnel and Administration Officer (S1) for a training battalion in

the U.S. Army

Supervise human resource section in all matters pertaining to

staffing, training, payroll, evaluation and recruiting activities for

the unit, public relations for community affairs in the area. Asset

management and inventory control of all assigned equipment and

sensitive items for the HRO section.

Additional duties include; Battalion Safety Officer, Equal Opportunity

Officer, Records Management Officer, and retention officer, Instructor

of Military Customs Courtesy and Leadership skills, Safety Officer.

Logistical coordination for all missions.

Military Police Platoon Leader -3 Years Rank of LT

Manage all activities in a military police platoon unit. Provide

training events to help strengthen platoon's ability to perform

Military Police tasks. Increased soldier performance of Military

Police Combat support Operations through effective and realistic

training and mentorship. Managed physical Security, combat

operations, garrison operations, training, logistics and evaluations.

Charged with management of all physical security, logistical and

administrative operations for 50 persons in military spolice platoon.

Lowes Inc. ( 04/02-09/03 Customer Service/Sales of home improvement

merchandise.

Secretary: Shamrock Septic Company (1/98-1/00)

Human resource assistant, Accounting Manager and Customer service

EDUCATION

APUS, Manassas, VA (Distance Learning)

Master of Science/ Criminal Justice

(33/36 Credits Completed)

University of Alaska, Anchorage, Alaska

Bachelor of Art / History/minor Public Relations

Graduation: Aug 2003, 3.5 GPA

SEMINARS / COURSES / WORKSHOPS

Officer Strength Manager/recruiter School Administrative Officer

School, Public Affairs Scool

Military Police Officer Basic Course Military Police Captains Career

Course Physical Security Officer Course -

CURRENT SECRET SECURITY CLEARANCE

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