Customer Service Insurance
Resume:
Nekita L. King
Greensboro, NC 27410
abkzcl@r.postjobfree.com
Career Objective
To obtain a position with a progressive company where my knowledge and skills can be
utilize.
Professional Strengths
• Customer service background
• Team player
• Operating cash register efficiently
• Billing and collecting payments from third party insurance
• Knowledge of cash posting and experience
• Proficient skills with Microsoft Word, Excel, and PowerPoint
Accomplishments
• Providing excellent customer service by meeting their needs
• Increase cash flow by reducing outstanding receivables over 120 days old to reach
monthly goals
• Reducing outstanding account balances within 30 days
• Meet individual goals by working the minimum accounts weekly set by management
• Meet groups goals monthly set by management
Education
Master Degree November 2010
Walden University
Health Care Administration
Bachelor Degree August 2007-December 2009
Averett University, Danville VA
Business Administration
Certificate August 2003-May 2004
Danville Community College, Danville VA
Pharmacy Technician
Internship at CVS March 2004-May2004
Diploma June 2001
George Washington High School, Danville VA
Professional Experience
Danville Regional Medical Center May 2008-present
Insurance Biller and Collector, Danville VA
• Submit initial and secondary insurance bills to insurance electronically and paper
• Follow up on claims in error/hold/wait status
• Follow up on claim in denied or rejected status on confirmation reports
• Process all insurance correspondence and remittances
• Follow up on all unpaid insurance claims
• Contact patients to verify insurance information
• Contact patients by phone and letter to receive information that is needed to get claim
paid
• Review accounts to verify payments, adjustments and patient responsibility are correct
• Solve customers queries on financial issues
• Fulfills other assigned responsibilities, duties, tasks not specifically listed within job
description as directed by supervisor
Victoria’s Secret February 2010-present
Sales Associate, Danville VA
• Provide excellent service to customers by utilizing our selling model
• Educate customers on the variety styles of intimates and beauty products
• Provide intimate fitting to determine a customer size and style that best fit their needs
• Operate cash wrap efficiently
• Assist with unloading stock
• Merchandise stock according to monthly brand guide flow charts
Belk November 2001-July 2008
Sales Associate, Danville VA
• Used product information and available resources to educate customers
• Assisted customers in making smart product selections that are right for them
• Served customers promptly
• Assisted in unloading stock and checking products against invoice
• Merchandise stock according to flow chart
• Operated cash register and prepared customers receipts efficiently
Training Experience
• Customer Service
• Patient Care Identification
• Master Patient Index
• Red Flag
• Medicare Secondary Payer
• Health Information Privacy Act (HIPAA)
• Patient Charge Typles/I Plans for Insurance
• Allscripts
Contact this candidate