Quality Control Operations

JEAN ARMAND DE VILLIERS

**** ********* *****, **********, ** 35810

Email: *********@*****.**.**

WORK EXPERIENCE

BASE AND FLIGHT OPERATIONS MANAGER

Executive Turbine Aviation (August 2006-January 2009)

Overview

Managed all aspects of contracts, to establish and maintain self-sufficient

operations in volatile environments including: conflict/post-conflict and

natural disaster areas. Contracts required 24 hour a day, 7day a week on-

call duty.

Base Locations

*United Nations High Commissioner for Refugees (Juba, Sudan)

Air support provided to: UNHCR operations and Refugees, NGO executives and

government officials

*Cronos Air (Malabo, Equatorial Guinea)

Air support provided to government officials and public sector at

operator's discretion

United Nations Humanitarian Air Services, Tsunami Relief (Banda Aceh,

Indonesia)

Air support provided to: NGO executives and government officials

World Food Program (Kinshasa, Democratic Republic of the Congo)

Air support provided to: WFP officials, various UN programs/operations and

other NGO'S

*Established all infrastructure, support networks and security for these

contracts/flight operations.

Operations

Completed all duties pertaining to flight dispatch, flight following,

passenger safety and security.

Kept files of extended flight and navigational information, such as flight

data, weight and balance data, cross-country kits, navigational

publications, radio and landing facility charts, flight information

manuals, aeronautical charts and maps and Notams.

Familiarity with navigational aids, aircraft design characteristics,

airfield operations and meteorology was essential for the successful

management of flight operations in austere environments.

Planned crew rotations, ensured effective logistics of aircrafts parts,

maintenance equipment.

Planned and executed effective development and procurement for improvement

of base infrastructure.

Executed tasks in strict compliance with Civil/FAA, UN/WFP and company

approved SOP's.

Chaired weekly safety and operations meetings with crew and the

WFP/UNHAS/UNHCR to ensure that airfield conditions, flight safety and

security issues at all destinations were addressed.

Created Emergency Response Plans (ERP) in collaboration with the UN, WFP,

UNHCR, local military and local government for each contract location which

included continuous threat assessment of operational and airfield

locations. Tailored ERP's according to situational and environmental

factors.

Interacted closely with local government and local communities to establish

a support network that optimized current and future contract operations.

I liaised daily, with the client and company headquarters to discuss

airfield and base safety/security, flight operations, flight planning,

aircraft maintenance, and other general base needs.

Researched, created and maintained "Jungle Jep's" (navigational aids) to be

at hand in order to expedite missions to isolated and remote locations

efficiently and effectively.

Constant oversight was essential to ensure base/asset and crew safety as

well as optimal security in volatile and constantly changing surroundings.

Administrative

Submitted weekly flight hour, flight safety, security, maintenance and

financial reports to headquarters.

Completed and archived flight administrative work according to FAA/Civil

Aviation Authority regulations.

Analyzed aircraft utilization and performance statistics to determine the

feasibility and effectiveness of each operation.

Personnel

Supervised all crew/s and aircraft engineers and their daily and monthly

duties.

Hired essential local personnel and monitored their performance.

Drafted local personnel's employment contracts, according to company

guidelines while also abiding by local government employment laws.

Finance and Procurement

Prepared initial and on-going financial cost assessment to ensure that

flight & base operations were cost-effective.

Provided basic financial management in the field including expenditure

reports, budget calculations and adjustments.

Procured and monitored all infrastructure and resources to effectively and

efficiently provide an optimal level of performance for each contract.

FLIGHT OPERATIONS OFFICER AND DISPATCHER

Executive Turbine Aviation, part 121 operator (August 2006-January 2009)

Operations

Assisted flight-line personnel in assigning crew and passengers to

aircraft.

Assisted aviators in preparing flight plans, processing flight plans and

arrival reports for transmission to flight and air traffic control centers.

Coordinated with maintenance department on aircraft readiness for the

current flight schedule.

Assigned aircraft to routes according to maintenance turnaround time needed

and upcoming flight schedule.

Coordinated ramp operations such as apron parking, towing, and fueling.

Managed and maintained fuel inventories.

Resolved any customer complaints and/or problems.

Administrative

Maintained aviation operations files and records, prepared reports, orders,

and schedules pertaining to aviation operations and aviation safety.

Kept files of extended flight and navigational information, such as flight

data, weight and balance data, cross-country kits, navigational

publications, radio and landing facility charts, flight information

manuals, aeronautical charts and maps, Notams,

Maintained pilots and flight crew's information files.

Scheduled all ongoing pilot training, i.e. upcoming proficiency & line

checks, Dangerous goods, CRM training etc.

Scheduled and planned type ratings for pilots selected by the company.

Analyzed aircraft utilization and performance statistics to determine the

feasibility and effectiveness of flight operations.

PROJECT QUALITY CONTROL (6-month contract)

Infracom (now TILCA) (July 2000-December 2000)

Overview

Liaised with engineering teams and evaluated reports concerning telecom

masts and equipment integrity for improvement and possible expansion in

South Africa, Botswana and Mozambique.

Quality Control

Provided quality control for final reports provided to the client on the

"Technical Mast Rehabilitation Programme."

Checked format of reports against Report Template.

Ensured mast and mast equipment photos was labelled correctly and displayed

necessary information for structural engineers to sign off on final

reports.

RESEARCHER AND LIASON OFFICER (South Africa)

Ciskastreet Associates (January 2000-June 2000)

Overview

Undertook feasibility studies for companies in the Commercial and

Industrial sectors.

Scheduled departmental workshops and core competency training to equip the

client with the information and skills to be competitive.

Research

Completed both quantitive and qualitive studies.

Systematically collected and analyzed data concerning specific target

markets, competition and/or environments.

Utilized primary and secondary data collection strategies.

Communications

Liaised with national and international associates as part of a global

market research company.

Presented final, comprehensive market studies and presented immediate

solutions to facilitate growth within the client's specific business

sector, nationally and internationally.

OTHER INTERNATIONAL EXPERIENCE

United Kingdom "Working holiday maker" visa program

Bibby Distribution/ NISA Today - Distribution Center, Scunthorpe (March

2004-March 2005)

Overview

Operated material handling equipment (Pallet trucks, Reach trucks,

Forklifts) to move product within the warehouse.

Performed various receiving functions, such as unloading trucks and putting

away product in the correct overstock location.

Maintained pick locations by removing product from overstock locations and

placing product in primary picking locations.

Organized orders to be picked in an efficient manner. (Automated order

picking system)

Select full case and break pack orders by pulling, stacking and labeling

merchandise and bringing it to the staging area.

Loaded trucks with completed pick orders according to shipping orders and

route plans.

Inspected all power equipment and completed the safety inspection before

operation.

Followed all of the safety procedures.

Performed all tasks to ensure a safe work environment.

Barret Construction (United Kingdom; March 2003-March 2004)

Overview

General labourer on Scunthorpe steelworks.

SKILLS AND TRAINING

Languages: English, Afrikaans

Computer: Microsoft Office Suite (proficient); Jeppessen Flight Star

(proficient)

Training: Red Cross Certified - CPR/ AED and First Aid; SAMA

Certified; currently preparing for FAA (Airman) Dispatchers

Licence exam;

Aviation Emergency Response Planning (ETA)

Drivers Licenses: International Drivers License; South African.

Contact this candidate